Inventory Control Customer Service
Resume:
Latika McCoy
Wilson, NC *****
*************@*****.***
Professional Summary
Dynamic customer service professional experienced in both call-center and retail store settings. Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Highly professional--dependable, reliable and able to perform duties with minimal supervision.
Willing to relocate: Anywhere
Work Experience
Inventory Control Coordinator
Honeywell-Rocky Mount, NC
Present
Inventory management: Overseeing the receiving, storage, and retrieval of inventory, and performing cycle counts and audits
Inventory accuracy: Maintaining accurate records of stock levels and tracking inventory movements Inventory control: Implementing and enforcing procedures to prevent stockouts and overstock Demand forecasting: Collaborating with other departments to forecast demand and replenish stock Supplier coordination: Working with suppliers to manage deliveries and resolve shipment issues Reporting: Generating reports on inventory turnover, stock levels, and other key metrics Process improvement: Contributing to process improvements and implementing best practices for inventory managemen
Inventory Control Specialist
WaterlogicUSA-Raleigh, NC
December 2019 to December 2023
Inventory Specialist, or Inventory Control Specialist, asap experienced oversees the ordering, storing, receiving and distributing processes of an organization’s products and supplies. Main duties include controlling the flow of supplies and equipment, tracking and analyzing inventory maintenance and developing protocols for loss mitigation.Managing large amounts of inbound and outbound calls in a timely manner. Following scripts when handling different topics. Identifying customers’ needs, clarify information, research every issue and providing solutions. Walmart Customer Service Manager
Walmart-Wilson, NC
November 2016 to December 2019
• Reviewing reports to establish baseline customer satisfaction levels. Contacting customers who have complained and work with them to resolve their issues. Promoting a positive work environment for employees and leading by example. Managing staffing levels for the customer service counter and other key areas. Ensuring associates are adequately trained and up to date on current procedures. Overseeing cashiers, filling and switching up cash registers, scheduling cashiers’ breaks, assigning associates to a cashier role when the store is too busy, etc. Various other front end operations. PCA Personal Care Assistant
Bailey's Respite Care-Wilson, NC
August 2015 to January 2019
Provide care, therapy, and recovery assistance to mentally ill patients. keeps daily records of the patient and be prepared to restrain aggressive or violent patients. Work directly with patients most of the time, assisting in therapy, monitoring the progress of the patients, and carrying out vital health checks such as blood pressure and heart rate.
Education
12th in Criminology
Wilson Community College - Wilson, NC
August 2008 to August 2010
Skills
• Computer skills
• Heavy lifting
• Warehouse management
• Warehouse experience
• Computer Operation
• Business Management
• Pricing
• Inside sales
• Inventory management
• Sales
• Customer support
• Upselling
• Microsoft Excel
• Customer service
• Retail sales
• Sales Management
• Purchasing
• Inventory Control
• Freight Experience
• Outside Sales
• Cold Calling
• Shipping & Receiving
• Merchandising
• Salesforce
• Procurement
• CRM Software
• Management
• Accounts Receivable
• Logistics
• Supply Chain
• Business Development
• Recruiting
• SAP
• POS
• Operations Management
• Microsoft Powerpoint
• Research
• Negotiation
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