Customer Service Rep
Resume:
Vienna, Ga. *****
Phone 229-***-****
E-mail *************@*****.***
Dana L. Rolls
Objective
My objective is to use my knowledge and skills to grow and or maintain any company I work for.
Education
High school Education
1990 - 1994 Naples High School Naples, FL
2007 Alabama Bonding Montgomery, AL
2004 Rochelle Vo-Tech Rochelle, GA
1994 CNA Cert. Naples, FL
2006-2008 WGU - Online (Bus. Management.) Admin & Management.
Work experience
2021 – 2024 D&R Auto Repair LLC Cordele, GA
Owner
●Oversee all mechanics this includes their work ethics and their sales strategies.
●Obtain new customers for the company
●Maintain profit margins for the entire Repair shop.
● I personally 6 days a week opened and maintained this office including billing.
●CSR ( Customer Service Rep )
●I over saw all daily operations including Payroll, billing, customer service.
2019 – 2021. Crisp Auto Inc Cordele, GA
Office Manager
●Oversee all mechanics this includes their work ethics and their sales strategies.
●Obtain new customers for the company
●Maintain profit margins for the entire Repair shop.
● I personally 6 days a week opened and maintained this office including billing.
●CSR ( Customer Service Rep )
●Andy was very adamant about customer relations … with this being said… I was the only one who sought after, captured and maintained a profitable and personal relationship with all customers.
2016 – 2019 Rolls Bros. Logistics, Inc. Leesburg, GA
BDM ( Bus. Development Mgr.) / Broker Manager and lead sales Mgr.
●Oversee all brokers this includes their work ethics and their sales strategies.
●Obtain new customers for our 3pl and our assets.
●Maintain profit margins for the entire brokerage office including all brokers.
●Responsible for bi annual nationwide price matrix with strict deadlines.
● I personally 6 days a week opened and maintained this office including everything outside of billing.
●CSR ( Customer Service Rep )
●Patrick was very adamant about customer relations … with this being said… I was the only one who sought after, captured and maintained a profitable and personal relationship with all customers.
2012 – 2016 Stay at home Wife and Mother.
●My spouse and I had decided to take these few years to raise our last son before going back into the business world.
2009-2012 Islamorada Fish Co. Prattville, AL
Server/Bartender
●When I decided to go back to work I took this job so I wouldn’t have any major responsibilities.
●Started as a server and within 6 months management had moved me to bartending Mgr. (This was done because Management constantly seen me solving problems and managing my co workers)
2007 –2009 Alabama Bail Bonds Montgomery, AL
Asst. Mgr/Bond Agent
●Managed office under superior management
●Did weekly report in excel for payroll
Duties Included
Answering multi line phone
Filing
Going to Court when needed
Checking Cases with the doc. to discharge client
All Banking and handling of moneys
Writing and processing bonds
Payroll report
Bounty pick up / Hunter ( responsible for arresting bond jumpers)
2001 – 2007 ABCO Cartridge Solutions Naples, FL
Office Manager/ Supervisor
●Manage Office and Supervise Technicians
●Used QuickBooks Pro (newest edition) Payroll, Accounts Receivables, Account Payables, Invoicing and Bookkeeping Applications
Duties Included
●Parts ordering
●Filing
●Answer Multi Line Phone
●Parts Inventory
●Assisting service technicians in their duties.
2000-2001 A-Tech Auto Inc., Marco Island, FL
Office Manager/ Supervisor
Manage Office and Supervised Technicians
Used QuickBooks Pro Payroll, Accounts Receivables,
Accounts Payable, Invoicing and Bookkeeping Applications
Duties Included
Parts ordering
Filing
Answer Multi Line Phone
Parts Inventory
Service advising / up sales on parts and labor
1995-1999 Collier Copier Inc. Naples, FL
Office Manager
●Manage Office
●Used QuickBooks Pro Payroll, Accounts Receivables, Account Payables, Invoicing and Bookkeeping Applications
Duties Included
●Parts ordering
●Filing
●Answer Multi Line Phone
●Dispatching
Interests and activities
My interest are computers and all operating systems, I am efficient in multiple applications including MS Office 365.
I am a very good problem solver and have always enjoyed and taken pride in growing myself along with the company I am working with /for.
I am a very non controversial person who makes every effort to get along with every person that I have to work with on a daily basis. I have found in the years of doing this that there is nothing more uncomfortable than office controversy.
I have learned to bend in order to meet everyone’s needs /wants without compromising my integrity or the company that I work for. I say this because I have found this to be a very good trait.
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