Customer Service Data Entry
Resume:
Pooja Jain
Customer Service
Manager
Contact
Address
Sugar Land, TX, 77479
Phone
*****.****@*****.***
Skills
Account updates
Staff Management
Team Building
Excellent time management
skills
Microsoft Outlook, Word and
Excel
Effective problem solver
Customer Relations
Purchasing and
procurement
Complaint resolution
Cash Handling
Customer-focused
Administrative support
Account management
Data Entry in Computer
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 5-year background maintaining customer satisfaction and contributing to company success.
Work History
2015-02 -
2017-07
Store Manager
Vardhaman Textiles Limited, Bangalore, Karnataka
Created and reviewed invoices to confirm
accuracy.
Collected customer feedback and made process
changes to exceed customer satisfaction goals.
Exceeded team goals and collaborated with staff
members to implement customer service initiatives.
Collaborated with marketing department to launch and manage promotional activities and campaigns.
Collaborated with purchasing department to
reconcile vendor invoices and facilitate payments.
Forecasted trends and recommended
improvements based on financial risk analyses.
Evaluated project applications and verified with outline specifications to approve, reject and
recommend adjustments.
Generated financial and operational reports to assist management with business strategy.
Capitalized on emerging trends to reap benefits
during growth stages.
Negotiated prices for products and freights to
reduce cost of acquisition by achieving lower price.
Managed book of business to maintain positive
relationships and make effective financial or client- related decisions.
Set clear sales goals to identify activities and behaviors to advance sales process and close deals. 2011-05 -
2015-01
Customer Service – Assistant Manager
Divas Enterprises, Bangalore, Karnataka
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Supervised employees and assessed performances
Languages
English
Hindi
to determine training needs and define accurate
plans for decreasing process lags.
Created and reviewed invoices to confirm
accuracy.
Collected customer feedback and made process
changes to exceed customer satisfaction goals.
Assumed ownership over team productivity and
managed work flow to meet or exceed quality
service goals.
Exceeded team goals and collaborated with staff
members to implement customer service initiatives.
Collaborated with marketing department to launch and manage promotional activities and campaigns.
Resolved customer complaints while prioritizing
customer satisfaction and loyalty.
Generated customer satisfaction surveys to analyze results into action plans.
Took ownership of customer issues and followed
problems through to resolution.
Education
2008-05 -
2011-05
BBA: Accounting And Business
Management
Bishop Cotton Women's Christian College - Bangalore, India
.
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