Customer Service Sales Agent

Earl C. Francis, Jr.

Dallas, TX 469-***-**** *********@*****.***

Proven Sales Leader

Experienced salesperson with demonstrated strategic planning, problem solving and team building abilities. Successful at bringing in and training staff to handle customer needs. Motivational, diplomatic, and respectful of those from different backgrounds. Professional skills and abilities include:

Issue Resolution

Outstanding Customer Service – focusing on customer satisfaction and retention, relationship development

Purchase and Planning; Supply-Chain Logistics

Sound Judgment

LEADERSHIP EXPERIENCE & BUSINESS IMPACT

GLOBE LIFE – LIBERTY NATIONAL DIVISION, Arlington, TX 07/2023 Sales Agent

Completed two-week training course. Prospected for sales leads. Built customer route. ALREADY GEAR, Dallas, TX 05/2023 – 07/2023

Area Sales Manager

Joined Promotional Products company, focusing on growing sales within the territory of Dallas-Fort Worth. Customer base consisted primarily of independent school districts, athletic and other youth organizations. Duties included: Prospected for leads; Sales; Sourced merchandise; Developed Graphic Design; Invoicing; Manufacture B SEWN INN, Fayetteville, AR 06/2021 – 09/2021

Concierge

• Assisted customers with machines; Provided minor repairs; Schedule major repairs; Upsell to newer units; Ship and Receive

SMOOTH VAPES – FAYETTEVILLE, Fayetteville, AR 08/2014– 04/2020 Owner/Manager

• Developed business and marketing plans.

• Mentored newly hired employees to take on responsibilities and tasks with understanding.

• Owned and managed daily operations of retail business, including supervising employees and providing onsite training and continuing education to staff.

• Interviewed, trained, and supervised up to 3 employees, to achieve sales goals.

• Developed favorable relationships with vendors and contractors, facilitating contract negotiation and implementation of marketing and sales strategies.

• Reconciled daily sales, returns, and financial transaction reports and prepared bank deposits.

• Created unique recipes for new vaping flavors.

• Cultivated engaging and lively setting for patrons to learn about the devices and other products.

• Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment.

• Promoted store offerings through newspaper advertisements, catalogs, and brochures to attract new customers.

• Maintained functional and neat building areas to meet all business needs and deliver professional appeal to customers.

Earl C. Francis, Jr. 469-***-**** Page 2

• Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.

• Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.

• Stayed abreast of all federal regulations to ensure compliance of organization's processes.

• Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.

• Managed financial functions such as operations budgeting, accounts payable and accounts receivable, and payroll.

• Provided organizational leadership and established business vision to achieve sales, profit and revenue goals

• Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.

• Maintained up-to-date knowledge of all statutory requirements and regulatory changes affecting business operations.

• Conferred with customers to understand needs and finalize purchase orders.

• Devised and implemented standard operating procedures, training program, and office management systems, including inventory management, financial management, and human resource management; actualized processes to successfully fulfill sales via phone, in store, and consignment. AUTOCLUB OF MISSOURI (AAA) Bentonville, AR 05/2011– 08/2014 Insurance Agent

• Upsold products to policyholders and potential new clients.

• Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.

• Offered policy guidance and management to promote asset protection.

• Developed insurance cross-selling opportunities in partnership with third party insurance companies.

• Cultivated professional relations to establish long-term profitable partnerships.

• Engaged customers and provided high level of service by carefully explaining details about documents.

• Provided quick turnaround time when customers called with questions, usually same day.

• Analyzed customer needs and provided best options, upselling products, and services.

• Drove client retention by increasing savings opportunities and identifying premium discounts.

• Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.

• Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.

WALMART SUPERCENTER, Store 100, Bentonville, AR 04/2009– 04/2011 Asst. Store Manager

• Ensured merchandising timelines are met for products, displays, modulars and floorplans.

• Educated, trained, and monitored associates on merchandising planning to achieve business goals and objectives.

• Reviewed work plans and made any needed adjustments to achieve team or work group objectives. Encourage associates to identify and communicate ideas that will improve products and services provided to local customers.

• Reviewed customer focused data and made necessary adjustments to address findings.

• Recruited, educated, guided, and supported in the development of associates.

• Provided specific, honest feedback to maximize associate as well as team performance. Earl C. Francis, Jr. 469-***-**** Page 3

SAM’S CLUB – CLUB 6372, Dallas, TX 01/2008– 04/2009 Assistant Club Manager

• Gained experience working in Hardlines, Fresh, and as the Overnight Merchandising Manager.

• Supervised a team of associates, having input into such employment decisions as hiring, promotion, discipline and termination.

• Routinely travelled to other North Dallas Clubs to provide needed support.

• Volunteered for special projects, including a short-term assignment in Beaumont, TX to assist Clubs and fellow associates impacted by Hurricanes Gustav and Ike.

XEROX CORP –Lewisville, TX 09/1998– 08/2007

Sales and Sales Support – Contract Marketing

• Throughout career, received multiple advancements with increased responsibilities in recognition of my demonstrated leadership abilities.

• Acquired in-depth knowledge of the products and services offered by Xerox and its competitors and routinely conducted comparative analysis, which facilitated sales.

• Audited equipment sales contracts, reviewing terms and conditions of the contract to ensure accuracy and profitability. Identified conflicts/disputes between sales representatives and vendors, and utilized problem- solving skills to bring about a mutually beneficial resolution.

• Provided training and coaching on products, services and operational processes to peers and higher members of management.

EDUCATION & TRAINING

AA, Science/Liberal Arts, Tennessee State University, Nashville, TN BS, Funeral Directing, Pittsburgh Institute of Mortuary Sciences, Pittsburgh, PA MEMBERSHIPS, AFFILIATIONS & PRESENTATIONS

Kappa Alpha Psi Fraternity, Inc.

Phi Beta Lambda, Business Organization Fraternity

Top Supplies Sales Representative -- Xerox

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