Fine Jewelry Customer Service

Yolanda Mendick

414-***-****

Nov ** to March * 2024 Us Bank: international spec specialist: process specialistIntake open mail and distribute mail to each department. Image documents for export, standby. P Doc collect. Process all documents for all 5 locations. OFCA Specialist entry of documents for Milwaukee lock box.

April 12 to Feb 16: US Bank: Image processor 1: Open all mail and sort by document codes and by date received. Prep documents codes and take staples and check for any document covering information. Place a batch Control form on each batch fill out with simplex or duplex. Scan all codes into systems. Index all codes by putting the customer information in system. Check batch total and documents number and batch number and box numbers. Plus customer information. Meet and excess production goal. Maintain a monthly report of any extra time use for problem with batches.

Sept 11 to April 12: US Bank: lockbox clerk 1. Processes and deposits checks and invoices received by mail. Reviews checks/invoices for special instructions given by customers and determines the appropriate item handling. Sorting of mail, processes accounts, and prepares deposit tickets to meet daily and hourly deadlines. Prepares information for input into the information reporting system. Relays the deposit information by phone to lockbox customers to ensure the individual account needs.

Nov 05 to Mar 09 : Boston Store Fine Jewelry: see below Nov 09 to Sept 13: Boston Store Fine Jewelry: Sales Associate : Sales of fine jewelry, inventory control, daily spot count’s balances, entry of sales, and balances of the day sales, process outgoing ups. Order supply and maintain box supply. Was the acting manager when manager was on sick leave twice? Do weekly schedules for department ship out all damages to vendor, do all receiving and stocking department. Customer service to all customers in store. Open and closing of the registers . Help customers with problems within our department. Feb 09 to July 09: David Liska Custom Jeweler: Office Clerk: Greet clients, answering phones, ordering of gems and findings, maintaining inventory, Mail duties and FedEx shipments, filing and photocopying, photograph jewelry for appraisal, writing appraisal for jewelry, troubleshooting computer. Make special orders for gem and jewelry bridal events and price all items. Set up and take down of bridal events.

April 06 to Sept 06: Well Fargo Bank: Lock Box clerk: Open and sort all mail, process payments make deposit to customer accounts, fax and call totals to customers. Enter check and statements in excel or word spread sheet for monthly total and daily total to track business and balance each.

Nov 89 to Feb09: Finley Fine Jewelry: Salesperson: Sales of fine jewelry, inventory control, daily spot count’s balances, entry of sales, and balances of the day sales, changing battery’s for watch’s .Customer Service, cash handling, problem solving. Sales of care plan. Mar 97 to Mar 04: Metso Minerals: Material Assistant: Entry of all part number to be loaded in Mfg-pro, Acknowledgements of all purchase order’s and pricing changes for buyers, sales order updates, cross reference of part numbers, product structure, purchase order receipts, HTS codes, special projects, order supplies, Syncron maintains, pull drawing as vendor request them and mail to vendors. Send out UPS to other Metso and track. Mining Assistant: Assembly of parts manuals, Research drawing, answer phones, special projects, transmittals, interact with the engineering and service department, distributing mail, filings, prepare requests for Visa and passports and track status. Engineering Administrative Assistant: Answer phone, maintaining Lotus note database, Maintain office supplies, Data Entry, distributing mail, interact with purchasing department and engineering department, type proposal and letters, schedule conference rooms, maintain printers, fax, copy machines and plotting machines, maintaining product literature, Prepare requests for Visa and passports and track status, Maintain filing of Microfilm. Assembly and mailing of manuals for mines made. Make copies from AutoCAD and Helix. Secretary to Vice President: Make Travel arrangements, special projects, and answer phones, type proposal and letters, and interact with engineering and purchasing department, schedule conference rooms, order lunches, distributing mail, meet deadlines. Prepare requests for Visa and passports and track status. Parts Clerks: Answer phones, data entry, distributing mail, filing, Special Projects for Inventory, interact with export department.

Aug 02 to Mar 04; Parts Document Assistant: Print of drawings to send to vendors to assembly screens from AutoCAD. Assembly of part books for screen, special projects, Order office supplies, Send out UPS and track dept. Prepare request for Visa and passports to be send to embassy to be approved

Other Jobs: AGA Gas: work with cylinder problems, data enty, month end closings as400 M&I and Proof machine

rail transport clerk, transport billing clerk,

Schneider National: customer service coordinator

Crossmark: Demo food sample .

Education: South Division, IBM School, MATC, AS400, IBM 34, MFG-PRO, IBM 36, Exec train, Outlook, Helix, PowerPoint, Excel, MSWord, XP,Quarto Pro, AutoCad, Gems, Mac