Data Entry Account Management

Kristina Alsenz

Email: ***************@*****.***

Cell: 903-***-****

Objective:

Known for quick typing skills, immaculate eye for detail, keen on keeping customers and employers content. Requires minimal supervision to continually seek ways to improve processes, accuracy and service levels with efficiency. Management skills:

- Proficient in: Microsoft Office Programs, PC, Mac OS, Google Sheets and Excel, Adobe programs, Pivot Tables, PowerPoint, CMS, CRM, CSV, SaaS, Quality Assurance, WPM 80, E-commerce, Email Marketing, Outlook, Salesforce, Lead Generation, Slack Technologies, Parkstreet Imports, Web Design, Inventory, Invoicing, Zoho Recruit, Zoho Desk, Klaviyo, Work Orders, Digital Marketing, Account Management, Purchase Order Fulfillment, Operations, Menu Editing, Troubleshooting, Claims, Fax Triage, Database Submission Experience:

Centene

Remote

Authorization Specialist/Data Entry

09/09/24-present

● Data entry – the claim forms are submitted via fax, goes into system to become electronic. Pulling information off of a claim form and submitting the position into database.

● Submitting member data into database.

● Team processes 15,000 - 20,000 claims per day

● (1) claim to upload takes 30 – 60 seconds

● Sorting and Verifying claims

RSM Atlanta

Remote

Executive Assistant/Data Entry 4/15 Part Time Temp

● Provide administrative support to CEO and assist with sales and marketing initiatives

● Manage WordPress website updates and content creation

● Execute email marketing campaigns and manage mailing lists

● Coordinate and manage social media platforms to enhance brand presence

● Assist in recruiting onsite Field Sales Representatives

● Handle correspondence and communications, including drafting emails, letters, and other documents

● Input data into Zoho from spreadsheets for technician materials Rentokil Initial/Compunnel Inc

Remote - Reading PA

National Accounts Portal Mgmt/Data Entry 11/2023 - 1/29/24 temporary

● Various portal management, including receiving and closing work orders and dispatching as appropriate

● Updated spreadsheets with work orders of clients

● Ensuring all documents are loaded and updated into the portals as per client requirements in a timely manner

● Salesforce case updating and verifying WO’s to be directed to correct department

● Writing proposals and working closely with branch accounts to update quotes/proposals

● Some of the portals include, but are not limited to: CBRE, Nest Facilities, Fexa, Service Channel

● Following-up with Operations Managers to gather any missing service reports

● Responding to any corrections, disputes or inquiries from clients

● Responsible for creating SOPS for each client using portals for WO/invoice management

● Ensuring services are completed and work orders are updated with completion status/notes/Troubleshooting

NDN Brands

Remote- Houston TX

Account Manager/Data Entry 8/2018-10/2024

● Maintained relationships with Suppliers, Vendors or Wholesalers from Parkstreet Imports/Negotiations with contracts providing customer service

● Liason between the brand, its products and merchandise, and the retail stores that sell them/Brand strategy/Brand Awareness

● Ensuring data is backed up, keeping information confidential, compiling and sorting data, reviewing for errors, develop reports

● Coordinated deliveries: provided billing, shipping and purchase order fulfillments - Parkstreet Imports

● Identified that liquor license numbers were up to date and complied with business standards

● Responsible for selling by identifying leads, educating prospects through 100+ calls/email marketing/scheduled meetings

● Vendor pricing agreements, inquiries, procedures, identifying and resolving. Pricing calculations, ensured timely receipt and follow up according to contract. Handled invoices: verified billing information, entered the amount due, wrote out itemized amount

● Project Management: provided leadership, communication, time management, Hubspot SaaS Education:

Connally High School

2001-2005

GED at ACC - Austin Community College

2005

Art Institute Of Pittsburgh Online - Graphic Design 2012-2014 References:

Brenda Fernandez - Compunnel Inc HR

609-***-**** ext 1273

Mylene - RSM

******@******.***

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