Customer Service Data Entry

Zoe Ross

936-***-**** **********@******.***

Professional Summary

Energetic and attentive customer service professional with a talent for building rapport and resolving concerns efficiently. Known for clear communication, quick problem-solving, and delivering tailored solutions to meet customer’s needs. Eager to contribute a strong work ethic to a fast-paced, service environment.

Professional Experience

PLS CHECK CASHIERS 08 2024 -12/2024

•Proper management and cash handling

•customer service and development

WALMART REMOTE BENEFITS REPRESENTATIVE 07/2021 – 04/2024

• Partner with clinical teams to facilitate benefit checks for physicianand member request.

• Maintain record precision through diligent data entry, reducing errors by 15%.

• Authenticate benefit information for medical procedures using advanced system tools.

• Implemented templates to maintain benefit information.

• Refine the benefit verification process, contributing to a 20% boost in efficiency.

• Submitted reports on projects required by management.

• Conduct regular audits to ensure compliance with healthcare standards.

• Implement quality assurance measures to maintain high accuracy levels.

Skills & Abilities

• Time Management

• Microsoft Office Suite: Proficient in Word, Excel, Power Point, Outlook.

• Verbal and Written Communication

• Leadership

• Prioritization

• Critical Thinking and Problem Solving

• Business Acumen

• Analytical and Investigative

EDUCATION

• Grand Prairie High School – Grand Prairie Texas

2

Contact this candidate