Customer Service, Retail, other
Resume:
James Johnston
Dallas, TX
*********@*****.***
Profile
Skilled communicator with strong customer service orientation. Critical thinker, demonstrates exceptional verbal and analytical skills, while evaluating information and communicating ideas with confidence. Self-motivated multitasker thrives in a team setting, always committing to high performance standards.
Experience Summary
Journalism – print, television.
Retail Management - pets and pet supplies store, shoe store.
Retail Sales – men’s sportswear (dept. store), shoe store.
Hospitality (Food Service) – front desk agent boutique guest lodge.
*[On March 15, 2024, I was a food server at Dream Café Lakewood, where I had worked for three years. On that day the restaurant and others were ordered to close on account of the Covid-19 pandemic. I have been out of the workplace since.
The unexpected (and unwanted) hiatus afforded me an opportunity to reassess my work and career goals. I was fortunate to have had the means to sustain myself during this period, but now, I am eager and motivated to get back to work.
Below I have included my most recent work experience and others more remote in time, to demonstrate skills and aptitudes, particularly communication, customer service, leadership and responsibility.]
Food Server
Dream Café Lakewood – Dallas, TX
April 2016 to March 2020
As a waiter in a full-service high-volume restaurant, assumed responsibility to assure that each patron was completely satisfied with their dining experience. Provided courteous service to high professional standards in a casual environment. Suggestive selling, order taking, computers (POS), settled payments, cash handling, communication and teamwork.
Dog and Cat Department Manager
Petco – Dallas, TX
February 2014 to November 2014
As a keyholder, and assistant store manager, opened and closed the store. Opened/Closed registers, counted cash and prepared bank deposits, assured the maintenance of live-animal stock. Managed staff of store associates. Other duties included receiving freight, stocking, merchandising and inventory. Cashiering. Customer Service.
Sales Associate
Nordstrom at NorthPark Center – Dallas, TX
November 2007 to September 2008
Sold men’s sportswear for leading retailer. Assisted customers in making selections, and made recommendations, and suggested alternatives. Rang up sales and processed payments. Stocked and assisted with inventories. Customer service. Teamwork.
Front Desk Associate
Cooper Hotel at the Cooper Aerobics Center – Dallas, TX
October 2005 to September 2007
As a front desk associate for a 62-room boutique guest lodge, was responsible for assuring guest satisfaction. Made room assignments. Booked reservations. Checked guests in/out. Bill preparation and cash handling. Other duties included baggage handling, concierge services, and occasional housekeeping.
Coordinating Producer
Texas Cable News (TXCN) – A Belo Company – Dallas, TX
November 1998 to 2004
Was liaison to The Dallas Morning News for a state-wide 24-hour cable TV news station. Spearheaded synergy between the tv station and the newspaper. Participated in news department meetings at both entities to aid in shaping content for newscasts. Secured the cooperation of the newspaper’s editors, reporters, photojournalists and graphic artists to appear on-air. Arranged interviews. Wrote scripts for feature segments and contributed to The Dallas Morning News as a freelance writer.
Education
BA in Communications – Print Journalism
California State University – Fullerton, CA
Graduate Studies in Literature
University of Dallas – Irving, TX
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