Customer Service Assistant Manager

Lexie Griffin

**************@*****.*** 813-***-**** Atlanta, GA

SUMMARY

Seasoned professional with 11 years of experience, including prior supervisory roles at Allied Universal and Krispy Kreme. Skilled in crisis management, employee supervision, and operational efficiency. Seeking a Supervisor position to leverage expertise in staff leadership, problem resolution, and customer service excellence. WORK EXPERIENCE

SP-Plus Airport, GA

Assistant Manager Dec 2017 - Present

• Greet customers and provide information as requested, ensuring a professional service experience.

• Assist staff and students with issue resolution and address concerns at parking deck locations.

• Monitor parking facilities, reporting suspicious activities, and manage filing of parking slips and customer call resolution for transportation offices.

Michaels Atlanta, GA

Cashier Mar 2016 - Mar 2017

• Managed financial transactions with accuracy, including cash, check, and credit card payments, ensuring the integrity of all monetary exchanges.

• Provided training to new cashiers to facilitate efficient onboarding and uphold customer service standards, while also handling incoming calls and directing them to the relevant parties. Allied Universal

Supervisor Sep 2014 - Feb 2016

• Managed crisis situations effectively, ensuring a calm and efficient resolution while maintaining client site security.

• Performed physical duties, including lifting up to 40 pounds and navigating stairs, ramps, and ladders, in diverse weather conditions for extended periods.

Krispy Kreme Doraville, GA

Supervisor Dec 2012 - Jul 2014

• Implemented promotional timelines for new product launches, ensuring seamless introduction of doughnuts and beverages to the market.

• Managed front desk operations and supervised team members, while developing various documents including letters, memos, and reports using Microsoft Office. EDUCATION

Chamblee Charter High

High School Diploma, Technology

Chamblee, GA

May 2014

SKILLS

Communicative • Time-Management • Open-Mindedness • Dependable • Adaptable • Computer-Skilled • Problem-Solver • Attention to Detail • Microsoft Office

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