Administrative Assistant Customer Service

Myra Alexander

***********@*****.*** 512-***-**** Bastrop, TX

SUMMARY

Seeking Administrative Assistant role with 23 years of diverse experience in processing orders, managing shipping, and project management. Proven track record in aligning team goals with client expectations, ensuring seamless office operations and exceptional service delivery. Strong organizational and communication skills, adept at streamlining processes and enhancing efficiency.

WORK EXPERIENCE

Eureka Multifamily Group, LLC Ausin, TX

Property Manager Affordable Housing – Sep 9, 2024 to Present

Manage the daily operations of 100 Unit Affordable Housing and achieving the financial goals of the property

Oversees personnel, working wait list and leasing, collections, resident retention and customer service, community maintenance, contracted services, administration and reporting, community maintenance, community safety and legal compliance with budgeted parameters. Reports directly to Regional Area Manager.

Management applicants, leased units and ensure vacant units are turn around for occupancy within set guidelines

Forecast needs for fiscal year and develop budget based on these needs

Maintain accurate records of rent collections

Compile documentation for evictions for cause

Make bank deposits and ensure reports are accurate and resolve any insufficient/returned payments in a timely manner

Recruit and hire an effective and qualified staff

Work towards developing staff and other departments while building trust and loyalty to the company

Lowes Home Improvement Bastrop

Admin & Cash Office Associate - Apr 2024

• Managed financial transactions and maintained accurate records, ensuring compliance with company policies while

providing administrative support to the Lowes Home Improvement team.

Housing Authority of the City of Gonzales Gonzales, TX

Program Manager - Aug 2023 - Mar 2024

• Managed the Public and Indian Housing Program, ensuring compliance with HUD regulations and facilitating the

application and eligibility determination processes for program participants.

• Performed financial responsibilities including rent collection, account reconciliation, and deposit transactions,

while maintaining meticulous records in line with HUD guidelines.

• Recognized for outstanding performance through multiple Customer Service and Mission Support Awards,

reflecting a strong commitment to service excellence and program support.

Bastrop Housing Authority of the City of Bastrop - Bastrop, TX

Executive Director - Dec 2021 - Apr 2023

• Managed comprehensive HUD-affiliated housing programs, ensuring compliance with federal guidelines and the effective administration of 50 public housing units and 30 project-based rental assistance units.

• Prepared and submitted financial documents through HUD secure systems, overseeing the operating budget, and housing assistance payments, while also ensuring revenue collection from rents and miscellaneous charges.

• Conducted oversight of housing assistance functions, including issuing non-compliance notices to residents and maintaining adherence to HUD policies and procedures.

Housing Authority of the City of Austin - Austin, TX

Administrative Assistant to CFO/AP Specialist - Sep 2019 - Nov 2021

• Managed comprehensive support for the CFO, including scheduling meetings, coordinating correspondence, and

handling incoming calls, ensuring streamlined office operations.

• Administered accounts payable functions, including invoice processing, payment accuracy verification, and

prompt resolution of vendor payment inquiries.

• Compiled and analyzed financial reports, contributing to the oversight of special projects funds, and accurately

recorded payroll data for high-level account reconciliations.

Kforce Government Solutions, Inc. - Austin, TX

Administrative Assistant - Jan 2017 - Mar 2019

• Facilitated daily administrative operations and resolved technical and clerical issues within a customer service office catering to both government and private sector clients.

• Collaborated with Accounting and Time Collections departments to rectify reconciliation discrepancies in

timekeeping and billing systems for IT personnel.

• Coordinated the Associate Engagement and Recognition programs, overseeing the nomination process, tallying votes, and ensuring timely distribution of awards for monthly and annual recognitions.

Sams Club Austin, TX

Part-Time Cashier - Oct 2016 - Jan 2019

• Processed transactions efficiently, ensuring accurate handling of payments and providing prompt service to

enhance customer satisfaction.

• Replenished inventory and organized merchandise to maintain store aesthetics and product availability.

• Upheld cleanliness standards at the register area, contributing to a welcoming and orderly shopping environment.

Bastrop County Emergency Food Pantry Bastrop, TX

Administrative Assistant - Aug 2015 - Aug 2016

• Organized and maintained the front office, ensuring efficient operation through document management, phone

correspondence, and visitor direction.

• Prepared and managed financial documentation, including collection and database entry of donor and grant funds,

and facilitated weekly donation report generation for executive review.

• Coordinated administrative tasks such as processing accounts payable, managing supply orders, and maintaining executive and board member schedules and materials.

HEB Bastrop, TX

Part-Time Cashier - Mar 2015 - Aug 2015

• Delivered consistent and friendly customer service, efficiently processing transactions and responding to inquiries, ensuring a positive checkout experience

• Upheld store cleanliness standards by keeping the register area neat and organized, contributing to a presentable shopping environment

Transportation Security Administration - Austin, TX

Program Analyst/Specialist - Feb 2011 - Dec 2014

• Analyzed and managed inventory operations, maintaining a portfolio valued at $1 million, ensuring optimal stock

levels through detailed reports and presentations to senior management.

• Conducted comprehensive audits of environmental, safety, and hazardous material programs, identifying areas for improvement and implementing streamlined processes for enhanced efficiency and cost-effectiveness

• Ensured departmental adherence to government procurement policies and regulations through meticulous

compliance audits and process evaluations

Transportation Security Manager/Supervisor/Lead - Aug 2002 - Feb 2011

• Managed daily operations and performance evaluations for a team of security personnel, ensuring adherence to regulatory standards and operational priorities

• Enhanced leadership competencies through participation in a selective Mid-Level Leadership Development

Program, preparing for advanced responsibilities

• Delivered effective oral and written communications, including incident reports, daily briefings, and situation updates to both staff and upper management

• Recognized for exemplary leadership with the Supervisory Transportation Security Officer of the Quarter award in 2011, as voted by peers

Center for Public Policy Priorities - Austin, TX

Manager/Finance and Administration - Apr 2000 - Aug 2001

• Administered financial operations and human resources, optimizing payroll, benefits management, and accounts management while ensuring compliance and accuracy in grant reporting

• Negotiated tax exemptions and improved insurance plans, achieving a $2,500 annual savings and reducing

employee premiums by 50%

Texas Audubon Society - Austin, TX

Director of Administration -Jul 1999 - Apr 2000

• Streamlined the financial and human resources operations, including accounts management and benefits

administration, enhancing file system efficiency for year-end reporting and real-time financial oversight.

• Coordinated board meeting logistics and supervised work-study students, contributing to the organization's

compliance with grant requirements and timely execution of deliverables.

EDUCATION

Bishop College

Bachelor's Degree, Office Management and General Business

Dallas, TX

Bastrop High School

High School Diploma

CERTIFICATIONS

Food Handlers Certification, Texas A&M Agriculture Extension Service Jun 2023

Mid-Level Leadership Development Program, Transportation Security

Administration

SKILLS

Microsoft Office 365 • Internet • Web Search • In-House Accounts Payable Accounting Systems • Human Resources Generalist • Typing Speed 69 WPM • Data Entry Speed 5500 SPM • Organizational Skills • Problem-solving • Communication Skills

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