Technical Support Customer Service
Resume:
Pasig City, Philippines
****.**********@*****.***
ROCHELLE
JUSTINIANO Operation Analyst
SKILLS
LANGUAGE
Project Management
Public Relations
Time Management
Leadership
Effective Communication
Critical Thinking
Data Analytics
Organizational Skills
Customer Service & Technical
skills.
English
CONTACT ME ABOUT ME
To secure a position as a Receptionist or Admin Assistant within a people-oriented organization, where I can leverage my extensive administrative experience and technical support background to contribute to corporate goals in a dynamic environment. I am dedicated to providing
exceptional service by promptly and courteously assisting clients and employees, managing calendars, and
coordinating appointments, meetings, and travel
arrangements.
With over 6 years of experience as a Data Analyst, I bring a strong foundation in administrative functions and technical support to my role. My background includes effectively addressing client needs in technical support, followed by honing my analytical skills in data analysis. I am a flexible and personable individual with a keen attention to detail, eager to optimize both human resources and analytical processes for enhanced organizational effectiveness. EDUCATION
Bachelor of Tourism Management
Bachelor of Information Technology
Informatics Computer Institute
Datamex institute of computer technology
2008-2009
2011-2012
WORK EXPERIENCE
Shopee Ph (E-commerce)
Podium, West tower. Ortigas Center, Pasig City.
August 2019- Present
Over the past six years, I have had the opportunity to work in various capacities within one of the top e-commerce companies, contributing to three distinct departments and gaining comprehensive industry experience. Live Streaming Oversight: Responsible for monitoring live streaming sessions in real-time, ensuring compliance with community guidelines and swiftly detecting violations. This role required keen attention to detail and quick decision-making to maintain a positive user experience.
Front-End Quality Assurance: Conducted thorough manual checks of product listings and seller accounts, identifying violations within the application. My proactive approach helped improve compliance rates and enhanced the integrity of the marketplace.
Category and Search Optimization: Evaluated and ensured that product listings were accurately categorized. By meticulously checking categorizations, I aimed to enhance the consumer experience, preventing users from being routed to incorrect or misleading listings. This effort contributed to improved customer satisfaction and reduced return rates.
Operation Analyst
Siteminder (Satellite Office)
Uptown BGC, Taguig City
November 2018- February 2019
Configuration Analyst
● Satellite Office provides premium staffing solutions for small to medium sized business,
●Assisting them to build their own dedicated teams in the Philippines. Siteminder is the world’s
●#1 channel manager & hotel booking software provider. Focuses on providing hotels with guest acquisition solutions.
● Delivers configuration and provisioning solution to internal customers, Manages daily caseload effectively, regularly meeting and exceeding individual key performance indicators
● (KPIs). Performs email parsing for all channel manager partners and applies synchronization
● Techniques to enable external customers to improve their bookings and reservations.
Provides technical implementation, configuration for all products
Creates product or partner shells as part of the onboarding process.
Performs and manages channel syncs for channel manager.
Email parsing for all channel Manager partners
Barclays Bank PLC (Intelenet Global Services)
Mckinley, Taguig City
September 2016- November 2018
Online Trainer/Customer Service/ Technical support
●Responsible for training the customer on the new system that was migrated from their corporate online banking. Scheduling call appointments on their most convenient time to introduce the new system after configuration of their new online banking platform.
●Online walkthrough via webex for customers/clients for better understanding how to use the system.
● Set up their online banking system for any restrictions/conditions for online transactions.
●First contact on their daily corporate banking.
●Assisting on their daily payments via corporate online banking.
●Troubleshoot if they experience any error on their online banking, activating their corporate smart card to access their corporate account online.
●Answers all queries regarding payments, type of payments and charges.
●Relaying information and any concern to their relationship manager if necessary.
●Problem solving if they have any complaints about their corporate account online banking.
Great Feat Services Inc.
16th floor, B.A Lepanto, Paseo de Roxas,
Makati City.
August 2012- July 2016
Admin Assistant
Provide comprehensive administrative support to ensure efficient office operations, including managing calendars, scheduling appointments, and coordinating meetings.
Serve as Executive Assistant to [Boss’s Title/Name], handling confidential correspondence and facilitating communication between departments. Lead and mentor a team of administrative staff, fostering a collaborative environment that enhances productivity and communication. Develop and implement office procedures to streamline processes, resulting in improved operational efficiency.
Handle correspondence and communications, serving as the primary point of contact for clients and team members.
Maintain accurate records and databases, ensuring data integrity and confidentiality.
Assist with project coordination, supporting various departments in achieving their goals through effective organization and time management. Monitor and order office supplies, managing budgets and ensuring resources are allocated effectively.
Contact this candidate