Project Manager Senior

Michael Kuykendall, PMP

Education

THE UNIVERSITY OF OKLAHOMA

Bachelor of Science

Liberal Studies Criminal Justice

Military Service

U.S. Navy

E5/ OS2 (SW)- Honorable Discharge

Protected Veteran

Summary

An entrepreneurial Senior Project Manager with a proven track record in leading complex projects simultaneously while driving strategic initiatives across diverse industries. Efforts include managing ERP systems, application development, change management, business operations support and process optimization.

Excels in managing multifaceted projects from conception to completion, including those involving third-party vendors and international teams.

Experience includes roles as Sr. Operations Officer/ COO and Sr. Project Manager, where I exhibited expertise in client advocacy, strategic planning, and multiple PM methodologies including AGILE, while improving operational efficiency while using differing PM software (MS Project, Azure DevOps, SMARTSHEET, and MSFT products).

Skills

Project Management

PMP #2016665

Technical Training

Mentoring

Scrum (SFC)

Presales and Sales

Azure Dev Ops PM

Business Process Mapping

Voice of the Customer

Application Dev. PM

Sr. Project Manager

ERP Implementation

M&A

Sales Support

SaaS

Process Optimization

Requirements Facilitation

RPA

SDLC

Implementation

Production Support

Client Advocacy

Consultative

Value Add Manufacturing

Stakeholder Management

Collaboration

Business Strategy

Professional Experience

Founder, Project, and Operations Manager

Good to Go, LLC June 2018- Present

Designed and implemented comprehensive training programs that integrate advanced simulation technology, resulting in a 40% trainee retention.

Networking and Business Development activities include trade show engagement, system demonstrations, local networking/ social engagements.

Manage social media/ website updates, creation and scheduling of posts.

Established a state-of-the-art firearms training facility specializing in realistic simulation training, enhancing safety and skill development for individuals and professionals.

Developed operational protocols, ensuring compliance with local regulations and industry standards for firearms safety and training.

Manage all aspects of business operations, including brick and mortar facility setup, budgeting, marketing strategies, and staffing.

Built partnerships with local law enforcement and community organizations, expanding outreach and fostering a culture of responsible firearm ownership and safety.

Conducted market research to identify training needs and trends, adapting program offerings to meet diverse clientele, including civilians and law enforcement agencies.

Performed build out for efficient activities in training, practice, and interaction within social and event interaction.

Sr. Operations Officer / COO

Voluntary Benefits at Work June 2023 – February 2024 (acquisition layoff)

Process Improvement Vendor Integration CRM Data Analysis On Boarding Team Management Voice of the Customer

Established SOPs to define processes, ensuring efficiency and consistency across recurring projects allowing for 25% reduction in overhead.

Initiated and developed a project with external Digital Marketing firm which expanded sales teams and increased coverage by 20%.

Recognized needs and created directives for reporting from providers and vendors to evaluate deliverables inbound and outbound.

Directed team of Account Managers to enhance client relationships and vendor integrations, leading to a 15% improvement in service satisfaction.

Utilized KANBAN boards in SMARTSHEET to streamline process improvement efforts, achieving project milestones 25% ahead of schedule.

Collaborated with IT to develop and monitor marketing deliverables, enhancing team productivity through effective project management frameworks.

Sr. Project Manager/ Business Analyst/ SCRUM Master

Capstone Logistics June 2021 – June 2023

Agile SCRUM Vendor Management People Skills VOC Smartsheet Offshore RPA YMS Logistics Azure DevOps

Directed internal and external customer requirements through development to delivered software offerings.

Managed simultaneous projects using SCRUM, improving cross team collaboration and transparency through WBS management.

Led a major warehouse system integration project that implemented YMS and RFID tracking, improving inventory accuracy by 40%.

Coached teams in Agile methodologies, fostering a culture of continuous improvement and responsiveness to changing project requirements.

Contributed to revenue growth of $30M by successfully implementing robotic process automation (RPA) solutions.

ERP System Trainer Lead

BlueLinx August 2019 – May 2020 (COVID Layoff)

Designed and executed comprehensive training programs for 100+ sales associates on ERP software, improving user adoption rates by 35%.

Customized training documentation based on role-specific requirements.

Technical Training Facilitation Agility Software Documentation Train the Trainer

Change Management Lead (contract)

Westrock November 2018 – August 2019 (contract completion)

Part of Project Management team in implementing Beta Software roll out for data capture.

Applied Change Principles during an Agile digital transformation. Communication, documentation, and training evaluation for future phases of project.

Implementation Consultant III- OCM

ADP (Automatic Data Processing) November 2015 – November 2018

Delivered comprehensive human capital management solutions, conducting needs assessments and evaluations for full-time employee integrations.

Led change management initiatives, including communication planning and training management, ensuring smooth transitions for clients.

Project Portfolio: Food Service multimedia School support service multi-line international company city gov’t public works

Program Manager

Kloeckner Metals May 2007 – May 2015

Planned and executed over 20 integration projects during 6-month M&A project training and enhancing business and operational efficiencies.

Managed end-to-end deployment of ERP systems across 30+ locations, training over 1,500 users and improving process integrity through ERP deployment, training, support, and sustainability

Data Governance Procure to Pay & Quote to Cash Inventory Management Value Add Distribution Testing Business Operations Application Development

Managed business analysis, support and training, pre-implementation data conversion and testing, go-live, support, and change management communications nationwide.

Demonstrated ERP capabilities through clear communication to business and back-end teams.

Led project for multi-location go-lives and mapped business process flow for 50+ locations nationwide.

Supervised operational teams, support teams, and matrixed indirect reports.

ERP Training Mentoring Process Improvement Train the Trainer Process Mapping Facilitation

Contact this candidate