Customer Experience Sales Coordinator

NICOLE WALKER-OLSEN

Chesterfield, VA ***********@***.*** 707-***-****

WORK EXPERIENCE

Marshall Chesterfield, VA

Customer Experience and Sales coordinator November 2023-present

●Had an active role in training and mentoring new employees promoting store culture, honesty, integrity.

●Assign registers, roll call tasks, respond to basic POS needs and take time to assess when employees are following time and schedule codes per the Virginia labor law.

●Responsible for making sure customer concerns and issues are taken care of while ensuring associates execute top customer care.

Marshall Vallejo, California

Customer Experience and Sales coordinator November 2023-present

●Has an active role in training and mentoring new employees promoting store culture, honesty, integrity.

●Assign registers, roll call tasks, respond to basic POS needs and take time to assess when employees are following time and schedule codes per the Virginia labor law.

●Responsible for making sure customer concerns and issues are taken care of while ensuring associates execute top customer care.

●Trains employees on loyalty programs to meet period and quarter quotas

WIS International Vallejo, California

Customer Experience and Sales coordinator 2001-2003

●count their business’ inventory in an efficient, accurate and professional manner

●scanned the barcodes for the current inventory at WIS Customer locations to provide them with proper inventory information that will assist them in making better business decisions and better supporting their customers

●Worked as an associate store travel setup working doing plan-o-grams and floor resets to assemble displays up to company

Office Special Investigations

Bill Collector Vallejo, California

Customer Experience and Sales coordinator 2001-2001

●Uses automated internal systems to identify and monitor overdue accounts.

●Locates and contacts account holders by appropriate means, which may include mail or phone to notify those customers of delinquent account status and to solicit payment.

●Collects and posts payments to customer accounts.

●Records pertinent data on collection efforts and customer financial status in the database.

●Performs administrative and clerical functions as needed such as recording address changes and purging inactive records.

SKILLS & INTERESTS

Computer: Microsoft products; Office, Work, Access. Google products; Meet, Docs, Slides, Keep, and Sheets

Languages: English

Skills: Filing, alphabetizing, organizing, professional phone calling, telemarketing, time management, organizational skills, leadership

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