Customer Service E-Commerce
Resume:
Allyson
Bahremand
Linkedin Profile
**************@*****.***
Edgewater, NJ New York City
Management Executive - Sales, E-Commerce, E-Retail, & CRM
Sales Strategy Development
Team Building & Leadership
E-Commerce Management
E-Retail Operations
Customer Service Excellence
Strategic Planning & Execution
Business Development
Market Analysis
Sales & Revenue Growth
Online Marketing
Project/Program Management
Performance Metrics Analysis
Customer Relationship Management
Digital Transformation
Client Satisfaction & Retention
MY PROFILE
Proven success driving revenue growth across e-commerce and e-retail channels with sales strategies aligned to market trends. Deep under- standing of online retail dynamics, digital marketing, and consumer behavior, optimizing platforms for better user experience and higher con- version rates. Adept at building strong customer relationships through exceptional service and engagement strategies. Proficient in integrating advanced technologies and data-driven insights to enhance sales performance, leveraging AI to personalize interactions and drive repeat busi- ness. Forward-thinking leader with strategic vision, skilled in leading and training cross-functional, global teams. Strong in communication (written and verbal), interpersonal, critical thinking, decision-making, analytical, and problem-solving, committed to building robust relationships with key stakeholders and business clients.
CAREER EXPERIENCE
AREAS OF EXPERTISE
Bachelors of Science Textile, Merchandising and Design (2007) University of Rhode Island, Kingston, RI
Intercom Certified
(Customer Data Platform – Apr 2022)
EDUCATION & CERTIFICATIONS
Microsoft Office
Google Suites
Intercom
Google Analytics
Zendesk
CRM
Endear
Sales Force
Shopify
Looker
TECHNICAL SKILLS
Senior Director of Digital Experiences
Rebag New York, NY
2021 - Present
Direct a global team (30+) for digital platform initiatives, aligned with executive KPIs, emphasizing repeat business and conversion via SMS and email campaigns. Manage luxury digital experiences, utilizing cutting-edge AI technology to drive primary engagement. Design and execute cus- tomized training programs for diverse teams, covering sales strategies, customer service, and product knowledge.
• Achieved a 30% increase in client responses by integrating AI into our chat system.
• Generated $5M+ in sales in November by establishing and leading a new global web sales team from inception.
• Developed and implemented tailored training programs, ensuring effectiveness and relevance to individual needs.
• Co-led AI technology initiatives with the CCO, resulting in a successful launch within 5 months.
• Increased repeat business by 40% through analytical measurements while enhancing e-commerce business.
• Designed and executed a highly successful loyalty program, driving customer engagement. Director of Sales & Brand Relationships
1 Atelier LLC New York, NY
2018 - 2021
Drove strategic planning in collaboration with CEO and Creative Director. Established a robust learning & development program, conducting weekly training sessions and crafting essential company policies. Launched new products, leading marketing initiatives and sales campaigns to drive growth. Cultivated partnerships with industry influencers, expanding brand recognition and driving market growth. Enhanced social media engagement by attending 6 major industry events annually, fostering brand visibility and customer interaction.
• Launched multiple “in-store” locations, expanding our reach and market presence.
• Secured an impressive 80% retention rate and a remarkable 90% success rate in recruiting brand ambassadors and interns.
• Developed and launched a highly successful loyalty program, generating repeat business of 25%.
• Founded a robust learning & development program, conducting weekly training sessions and establishing company policies.
• Exceeded in-store sales targets by 85% and direct sales stylists’ targets by 45%.
• Identified and capitalized on market opportunities, resulting in increased revenue streams.
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