Executive Administrative Assistant

MISCHA CHANDLER

EXECUTIVE ADMINISTRATIVE ASSISTANT

214-***-**** ***************@*****.*** DALLAS, TX

A highly versatile professional with extensive experience in administrative, sales, marketing, human resources, and accounting roles. Proficient in Microsoft Office Suite, SAP Concur, and various other software platforms. Adept at project management, organization, and communication, with expertise in leadership and problem-solving. Notable achievements include providing executive support, managing capital expenditure projects, and coordinating domestic and international travel arrangements. Proven track record of enhancing operational workflows and contributing to organizational success across diverse industries, including healthcare, hospitality, and corporate settings.

AREAS OF TECHNICAL EXPERTISE

MS Suite MS Teams SAP Concur Nexus Microsoft One Note Microsoft Publisher Microsoft SharePoint Chat GPT JD Edwards/Oracle Paycor Recruiting Kronos Oracle LegaSuite & JD Edwards DSSI Capture & DSSI TELS C RT (50-55 WPM)

10 Key (8,318 KPH) Monday.com Zoom/Citrix/GoTo Meetings/CallXpress PBX Operations Canva

PROFESSIONAL EXPERIENCE

Executive/Personal Assistant

Heritage Auctions Dallas, TX May 2023 – Present

Provide comprehensive executive administrative support to the Executive Vice President of Music/Entertainment, the Director of Music and the Director of Corporate Events, encompassing thorough calendar management, efficient email coordination, and seamless travel arrangements

Ensure precise fulfillment and flawless logistics for all trade show marketing materials and special requests, facilitating smooth travel for 21 departments attending over 300 trade shows annually

Contribute to the planning and execution of annual events, from vendor pricing and contract negotiation to event layout, catering arrangements, and securing dynamic event speakers

Play a pivotal role in the verification process for Beckett/PSA authentication services, as well as oversee multimillion-dollar consignments for esteemed partners such as Hasbro, Planet Hollywood, and HBO, ensuring rigorous vetting for auction

Collaborate closely with the Photography Department on various catalog shoots for the Entertainment Department, ensuring high-quality imagery for promotional materials

Execute various errands with precision to provide Executives with complete peace of mind during extensive travels and dual-state residency

Facilitate the seamless development and execution of all travel itineraries and action plans including tourist and work visas required for international and domestic travels

Efficiently manage and maintain the intricate team calendar for the E&M Department, encompassing 50 personnel

Engage directly with consignors and potential clients on multimillion-dollar contracts, skillfully drafting compelling marketing presentations and ensuring timely and accurate fulfillment of contractual obligations, including payment terms and advanced agreements

Executive Assistant to the Vice President of Asset Management & Plant Operations

Stonegate Senior Living Lewisville, TX April 2016 – May 2023

Provided high-level executive administrative support to the Executive of the Asset Management & Life Safety Department

Initiated, tracked, and managed all capital expenditure projects across 35 facilities spanning three states

Managed the executive's calendar, including scheduling appointments and prioritizing critical matters

Coordinated comprehensive travel arrangements for the executive and the Plant Operations team, curating itineraries to optimize efficiency

Produced detailed reports tracking state and federal annual life safety survey results for all locations, ensuring timely resolution of flagged items to mitigate daily fines and uphold regulatory compliance

Skillfully managed and reconciled expense reports using SAP Concur, ensuring accuracy and timeliness

Provided supplementary support to all C-suite executives as required, demonstrating versatility and adaptability

Event planning for corporate office and offsite meetings for the Life Safety Team with staff members residing in three states

Aided the Interior Design Department. This included but not limited to ensuring all samples in the library were up to date and met all NFPA guidelines for a nursing facility. This included but not limited to the library of various textiles, flooring (carpet, VCT, tile, vinyl), paint, window treatments.

Executive Administrative Assistant to the President & General Manager

Texas Fire & Safety Group, LLC. Dallas, TX September 2008 – April 2016

Orchestrated the President/General Manager's calendar and managed scheduling of appointments

Seamlessly coordinated travel arrangements, including airfare, lodging, and logistics, while ensuring preparation of expense reports

Maintained and managed all employee personnel records and data, upholding ongoing accuracy and strict confidentiality standards

Served as a crucial liaison between the central station and the service department, fostering seamless communication and workflow efficiency

Handled invoice processing and maintained the account receivables database, contributing to financial transparency and accountability

Conducted thorough background checks on all employment candidates, ensuring the integrity and suitability of new hires

Crafted and prepared confidential correspondence and reports, including legal documentation such as mechanics liens and small court claims

Executive Assistant to the President & CEO

Pizza Inn, Inc. The Colony, TX August 2007 – September 2008

Managed critical internal and external meeting arrangements, overseeing the preparation of comprehensive agendas, polished presentations, and all necessary meeting materials

Efficiently maintained the calendar of the CEO as well as coordinated the travel arrangements of the Borad of Directors

Ensured accountability by reconciling daily cash reports and facilitating the seamless transfer of funds through the asset-based lending system (CIT)

Prepared expense reports for both the CEO and CFO, verifying accuracy of expenses

Served as the Program Administrator for the American Express Corporate Card Program, ensuring compliance and efficiency

Facilitated timely payments and correspondence to the Board of Directors, upholding transparency and accountability

Acted as the primary point of contact for investor relations, conducting thorough research on competitor trends to inform strategic decision-making

Played a key role in the implementation of the FedEx/Kinkos shipping and fulfillment conversion for franchisees, optimizing operational efficiency

Contributed to the Company Culture Team, fostering morale and enhancing communication channels across the organization

Planned and executed the coordination of the 50th Anniversary Owners Conference and Golf Tournament in NOLA, ensuring its success and impact for over 800 franchisees

Acted as a liaison between the company and charitable organizations such as the North Texas Food Bank, exemplifying corporate social responsibility

Played a pivotal role in the planning and coordination of the relocation of all employees to their new location, ensuring a smooth transition process

Executive Administrative Assistant to the President & General Manager

Texas Fire & Security, Inc. Dallas, TX July 2001 – August 2007

Expertly managed the calendar and scheduling of appointments for both the CEO and General Manager, ensuring optimal time management and productivity

Established and maintained all employee personnel records, upholding strict standards of accuracy and confidentiality

Held fiduciary responsibility for employee benefits programs to ensure compliance

Processed invoices and maintained a comprehensive account receivables database, contributing to financial transparency and efficiency

Conducted thorough background searches on all employment candidates, safeguarding the integrity of the hiring process

Crafted and prepared confidential correspondence and reports, including legal paperwork for mechanics liens and small court claims

Authored an employee handbook and field technician’s safety manual, catalyzing the establishment of an in-house safety committee and promoting a culture of workplace safety

Designed the company's logo, letterhead, business cards, and all marketing materials, fostering a cohesive and professional brand image

Executive Administrative Assistant

Aperian, Inc. Dallas, TX February 2000 – July 2001

Showcased dynamic PowerPoint presentations for weekly management operational review meetings, enhancing communication and decision-making processes

Directed the planning of itineraries for three Executive Vice Presidents of the executive management team, ensuring seamless and efficient travel

Orchestrated special events with precision and creativity, ensuring memorable and impactful experiences

Maintained comprehensive human resource files for the Dallas branch location, upholding confidentiality and compliance standards

Senior Corporate Accounts Manager for The Long Term Care Network

PRIMEDIA Workplace Learning Carrollton, TX May 1995 – January 2000

Managed the day-to-day account activities for corporate accounts within The Long Term Care Network, ensuring exceptional service delivery

Took charge of the publication and graphic design of marketing materials, promoting The Long Term Care Network, The Automotive Television Network, and The Health & Sciences Television Network

Designed and maintained detailed spreadsheets and graphs crucially monitored by clients' corporate offices

Traveled nationally to provide expert advice and training to each facility’s Education Director on internal usage and marketing strategies for the satellite network among staff members

Pioneered a comprehensive training process for both current and future corporate nursing home subscribers, enhancing proficiency and maximizing network utilization

Executed a widespread customer outreach program to generate interest in new online BSN and MBA degree programs, broadening educational opportunities

Acted as a liaison for prestigious academic institutions, including the University of Dallas MBA degree program and California State University of Fullerton BSN degree program, fostering beneficial partnerships

Devised and implemented innovative subscriber recognition and incentive programs, fostering loyalty and engagement

Developed compelling bid proposals for prospective clients, showcasing the value proposition of LTCN and HSTN networks

ACCOLADES

Sales Performance Award

Top Sales Performer October

Unsung Hero Award

Creative Executive Award

Above & Beyond Award

TELS Master Certification

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