Customer Service Quality Control

Kygan Tankshell

Phone: 918-***-****

Email: *.*********@*****.***

Tulsa, Ok, 74112

PROFESSIONAL SUMMARY

Detail-oriented and versatile professional with over 7 years of experience in logistics, operations, customer service, and machinery handling across various industries. Adept at managing routes, dispatching, warehouse operations, and quality control. Proficient in overseeing heavy machinery, robotic systems, and press machines with a solid background in process technology. Known for providing exceptional customer service to high-profile clients, and consistently exceeding performance goals while ensuring operational efficiency.

EXPERIENCE

Delivery Coordinator/ Front Office Agent

IHG Hotels —

Crowne Plaza March 2019-August 2021

Holiday Inn August 2021- January 2024

Coordinated hotel deliveries, ensuring on-time, accurate, and efficient transportation of goods to and from hotels.

Managed logistics and scheduling for seamless supply chain operations. Communicated with various vendors and internal teams to ensure customer satisfaction. Provided full-service expertise and support for high-profile clients, including Burlington Northern Santa Fe Railways, Schlumberger Oil, Southwest Airlines, Mesa Airlines, UPS, Republican Party Committee, and the Department of Veteran Affairs. Managed client accounts, resolving concerns and addressing specific needs promptly. Ensured consistent delivery of service excellence to retain client satisfaction and loyalty. Delivery & Sorting Associate

Amazon —

June 2018- March 2019

Delivered packages in a timely manner, adhering to route planning and customer requirements.

Sorted packages efficiently to optimize delivery schedules and maintain productivity. Ensured accuracy of orders and provided exceptional customer service to clients. Merchandiser

Coca-Cola —

January 2017- March 2019

Worked in the retail sector to display and stock products, ensuring quality and visual standards were met.

Coordinated with the sales team to maintain stock levels and enhance customer satisfaction.

Demonstrated excellent product knowledge and provided key feedback to improve product delivery.

Quality Control Technician

Industrial Plants —

Kloener Metals- January 2016- Januray 2017

Harsco Air X-Changers- June 2013- January 2016

Performed quality control inspections for industrial machinery and plant products. Monitored production lines for compliance with safety standards and product specifications.

Identified and addressed issues to maintain operational integrity and efficiency. Press Machine & Robotic Palletizer Operator

Graphic Packaging International — 2008 and 2009 while in school. June 2010- June 2013 Operated and maintained press machines and robotic palletizers for large-scale packaging operations.

Performed regular machine checks, troubleshooting, and ensured minimal downtime. Worked closely with maintenance teams to ensure equipment functioned optimally. Logistics Coordinator/Route Planner

LMI Aerospace Industries— January 2017- January 2018 Managed routes and dispatch schedules to ensure timely deliveries. Coordinated logistics for both inbound and outbound shipments, optimizing schedules and minimizing delays.

Worked closely with clients to ensure smooth operations and on-time delivery of goods. CERTIFICATIONS

Forklift Certification

Heavy Machinery Operations Certification

SKILLS

Forklift & Heavy Machinery Operation

Route Planning & Logistics Coordination

Dispatching & Scheduling

Customer Service & Client Relations

Quality Control & Process Improvement

Press Machine Operation & Robotic Palletizers

Warehouse Management

Problem-solving & Troubleshooting

Strong Communication & Interpersonal Skills

Microsoft Office Suite & Logistics Software

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