Virtual Assistant Operational Support
Resume:
Alana R Mahadeo
Contact Information
*****.********@*****.***
EXPERIENCE
R1 Performance Limited, Diego Martin - Co Manager
●Assists with administrative services related to automobile repairs. I.e; scheduling appointments, coordinating maintenance services, preparing quotes, managing payments and invoicing, daily sales
●Manage company inventory
Ramco Industries, San Fernando - Operational Support
September 2019 - PRESENT
●Manage a database of all new and existing installation customers
●Resolves customer complaints and queries tactfully and professionally
●Prepares memos and minutes
●Generate daily and monthly performance reports
●Coordinate externally with the National Petroleum Marketing Company Limited for restocking of cylinders, Stores Issue Vouchers and Haulage Reporting
●Custodian of employee leave registers (82 persons)
●A member of the HSE committee
IMImobile, Hyderabad - Operational Support
June 2008 - October 2018
IMImobile is a cloud communications software provider that enables companies to use mobile and digital technologies to improve and automate customer experience and engagement. Headquarters; London, United Kingdom with 20 worldwide locations
●Managed, analyzed, collected and exploited a mobile content database (Mobile ringtones, Animations, Wallpapers, Games) both internally (TSTT) and externally (Rogers Communications)
●Worked alongside TSTT VAS Manager to create and execute SMS notifications (Voice and Data Bundles) to their customers
●Created and maintained an SMS subscription service database
●Monitored an interactive chat service
●Generate daily reports ensuring deliverables to both vendors (TSTT & Rogers Communication)
●Executed and delivered monthly performance reports
●Maintained a tracker for invoicing and payments exchanged
Multi-Sector Skills Training Programme - San Fernando - Administrative Assistant
February 2008 - July 2005 October 2018
●Help desk services
●New applicant registration
●Maintain a filing system of new and existing applicants
●Conduct interviews for new applicants
●Coordinate in drug testing of successful applicants
EDUCATION
Administrative Professional Workshop - Self & Social Awareness- Certificate
July 2021
Customer Service Professional Training - Certificate
December 2021
Business Management - University of Sunderland- BA
2006 - 2008
School of Practical Accounting - Peach Tree- Certificate
2005
Administrative Professional Workshop - Self & Social Awareness- Certificate
July 2021
Business Management - San Fernando Technical Institute - Associate Degree
Administrative Professional Workshop - Self & Social Awareness- Certificate
2002 - 2004
Caribbean Examination Council - Barrackpore Secondary - O’ Level Business Certificate
2002 - 2004
SKILLS
Time Management
Team Player
Self-Motivated
Ability to Accept and Learn from Criticism
Ability to work in a fast-paced environment
Work with minimal supervision
Multi-tasking ability
REFERENCE
Mr Roger Ramlagan
Operations Manager
Ramco Industries Limited
Mr Matthew Nagessar
MBA Head of Strategic Partnerships & Business Development
The Gillette Group of Companies
Contact this candidate