Customer Service Inventory Management

CRM software

Shipping and Receiving

Remote chat messaging

Process improvement

Inventory management

Microsoft Office expertise

Relationship builder

Skilled problem solver

Multitasking and prioritization

Adaptability and flexibility

Inventory management

Teamwork and collaboration

CONTACT

SAMANTHA

CORNETT

PROFILE

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking and problem-solving abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Eager to contribute to team success while fostering professional growth with a positive attitude and driven by continuous learning. 682-***-****

SERVICE DISPATCHER

A#1 Air

May 2018 - Aug 2020

TECHNICAL SKILLS

EXPERIENCE

EDUCATION

*****************@*****.***

ASSOCIATE OF ARTS

Tarrant County College

35 Credit Hours

CUSTOMER OPERATIONS SPECIALIST

Shelton’s Essentials

Sep 2020 - Current

• Delivered exceptional customer service by promptly addressing needs, resolving issues, and providing tailored recommendations to enhance satisfaction.

• Managed order fulfillment, including pulling, packaging, labeling, and shipping, ensuring accuracy and timely delivery while consistently exceeding productivity goals.

• Educated customers on billing, payment processing, and policies while ensuring follow-ups on resolved issues to maintain service excellence. VOCATIONAL OFFICE SUPERVISOR

Cenikor Foundation

Oct 2014 – Apr 2018

• Coordinated dispatch operations by managing driver schedules, monitoring GPS systems, and optimizing routes to ensure timely and efficient delivery of goods and services.

• Maintained effective communication with drivers, technicians, and customers, resolving inquiries and addressing concerns promptly to enhance service satisfaction.

• Utilized multi-line phone systems and software tools for data entry, record-keeping, and coordinating logistics, while applying knowledge of HVAC systems to support operations.

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• Supervised daily operations of vocational programs, ensuring adherence to organizational standards and regulations while managing staff performance and resources.

• Developed and implemented training programs to enhance employee skills, monitor progress, and provide feedback to ensure alignment with vocational goals.

• Streamlined program processes to improve efficiency, fostered community partnerships for participant development, and achieved consistent program success.

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linkedin.com/in/samantha70

Vanity URL name

SOFT SKILLS

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