Customer Service Parts Counter
Resume:
Christopher Kenny
auto body tech & metal fabrication
Yelm, WA 98597
********@*****.***
Authorized to work in the US for any employer
Work Experience
Parts Counter Person
Standard parts Napa - Lakewood, WA
March 2021 to July 2023
I looked up and sold parts and helped with deliveries when needed worked at the Tumwater store for a period of time then got transferred to Lakewood. Two raises in the period and being employed with Napa and I was trying to become a manager in the management training program RV and Marine Technician
O'neill's Mobile Marine and RV Service - Tacoma, WA July 2018 to April 2022
Perform maintenance and restoration on boats and RV's. Body work, painting, minor electrical, and welding.
Parts counter manager
Roy Y Auto Wrecking - Spanaway, WA
November 2017 to July 2018
Managed and ran front counter. Cashiered, and provided customer service. Also served in other areas as needed, such as pulling parts and automotive repairs. Also cut and installed windshields. Lube tech
Five star Toyota
April 2016 to August 2016
212 S. Boone Street, Aberdeen, WA 98520
1-360-***-**** contact jeremy poelher
• Perform oil checks and oil changes in a variety of automotive vehicles.
• Change oil transmission fluids while adhering to vehicle maintenance standards.
• Checked customer's car thoroughly and referred all required repairs to maintenance department.
• Ensured that the customer s vehicle is kept clean.
• Ensured that all tools are in proper working order.
• Lubricated complete car at the same time as looking for other items which may require repair. Customer service and Back Room Associate
Sears
February 2015 to April 2016
1219 s. boone st, aberdeen
1-360-***-**** contact paul
• Performs Backroom Associate job duties.
• Partners with selling and sales support associates to provide superior customer service.
• Understands website navigation, and proactively leverages technology in order to facilitate the customer experience.
• Adheres to merchandise and inventory protection standards.
• Assists in resolving customer issues and complaints; escalates issues to Store Manager or Operations Assistant Store Manager as necessary.
• Performs other duties and projects as assigned.
• Ability to move up to 50 lbs. in weight to maintain flow of merchandise.
• Ability to form strong partnerships and communicate well with store team members and management.
• Ability to use email and attachments, Internet/Intranet, and computer systems to access, input, modify or print information or to execute moderately complex programs or analyses.
• Unload merchandise from supply trucks with efficiency and care.
• Verify merchandise according to shipping invoice as well as storage.
• Customer service skills.
• Teamwork skills.
• Prepare and package goods to be shipped with appropriate labels.
• Load merchandise to customer s vehicles as well as shipping service transportation. Auto Body Technician
Richardson's Custom Auto Body - Hoquiam, WA
April 2013 to February 2015
136 US Hwy 101 Hoquiam wa 98550
1-360-***-**** contact don
• Assisted in doing prep work on most projects.
• Often asked to explain complicated processes to new employees.
• Responsible for making sure that custom finishing work was done properly.
• Well versed in safety procedures for the industry.
• Excellent hand-eye coordination and manual labor skills.
• Physically capable of lifting and moving heavy objects and machinery.
• Experience with fiberglass, steel, aluminum, and many other materials.
• Efficient in all repairs to finish in a timely manner.
• Proven loyalty to a company and stability in position.
• Exceptional work ethic, dedication, and love for vehicles.
• Ability to work independently or with a group of other Auto Body Repair Technicians. Auto Mechanic
ck
March 1995 to November 2014
I was the owner
• Tested components and systems using Onboard Diagnosis (OBD) 1 and 2 scanners; repaired and/or replaced all parts as required
• Troubleshot problems resulting in multiple error codes; utilized OBD checklists to further define maintenance issue
• Performed routine maintenance actions using a vast array of hand tools, power tools and air tools: repaired faulty brake systems, replaced pads, drums, calibers, rotors, completed vehicle tune up s, and rebuilt motors and transmission systems
Sales and Stock Clerk
AutoZone - Tacoma, WA
July 2004 to December 2006
8308 berkeley ave sw lakewood wa
• Greeted customers entering the establishment and answered customers questions,
• And provided information on the products and service s
• Itemized and totaled customer merchandise selection at checkout counter using cash register and accepting cash or credit card for purchases and packed orders
• Received, opened, and unpacked inventory, stocked shelves, racks, cases, bins and tables with new or transferred merchandise, and identified items to be reduced or replenished
• Performed basic janitorial duties: cleaned and displayed cases, shelves, and aisles
• Compared merchandise invoices to items received to ensure shipments were correct Owner/Operator
Auto Upholstery/Windshield Repair/sewing - Tacoma, WA January 2000 to May 2001
I was the owner
• Fabricated custom fiberglass door panels, built and designed custom seats with speaker boxes and TV pockets for 15 different show vehicles
• Fitted, installed, and secured materials on to interior seat frame, using hand tools, power tools, glue, cement and/or staples
• Customized upholstery cut and removed old fabric and foam padding and molded seats with new foam padding to form smooth, rounded surfaces and attached fasteners, grommets, buttons, and ornamental trim
• Read work orders and applied knowledge and experience with materials to determine type and amounts of supplies required to complete project
• Maintained records on time required to perform each job for billing purposes
• Removed dirt, foreign matter, and lose glass from damaged area; applied and cured primer along windshield or window edge and ensured specified glass parts were obtained and area prepared for installation
• Extensive knowledge of appropriate tools, applicable safety equipment, and parts according to specific job requirements
Carpenter Apprentice
Stockton, CA
1990 to 1993
• Studied specifications in blueprints, sketches, or building plans to prepare project layout
• Measured and marked cutting lines, and shaped and cut materials to specified measurements, using hand tools, machines, or power saws
• Followed established safety rules and regulations and maintained and safe and clean environment while installing interior fixtures, and assembling and installing cabinets
• Removed, repaired and/or replaced damaged or defective parts or sections of drywall Education
Studied in Autobody Collision and Restoration
Clover Park Technical College - Lakewood, WA
September 2016 to March 2018
Some college
Clover Park Tech College - Tacoma, WA
1996
Diploma
Bethel High School - Spanaway, WA
1995
Skills
• Automotive bodywork (7 years)
• Upolstry (10+ years)
• Windshield replacement (10+ years)
• Autobody mechanics (10+ years)
• Forklift Operations (7 years)
• Welding (6 years)
• Auto Body Repair
• Brake Repair
• Automotive Repair
• Restoration Industry Experience
• Transmissions
• Auto Body Repair
• Automotive Repair
• Brake Repair
• Handyman
• Oil Change
• Restoration Industry Experience
• Transmissions
• Vehicle Maintenance
• Delivery Driver Experience
• Tire Service
• Mechanic Experience
• Mechanical Knowledge
• Heavy lifting
• Dealership experience
• Customer service
• Welding
• Forklift
• Auto glass
• Sales
• Driving
• Cash handling
• Cash register
• Automotive repair
• Assembly
• Dealership experience
• Cost control
• Restaurant experience
• Management
• Purchasing
• Project planning
• Supervising experience
• Carpentry
• Communication skills
• Social media management
• Retail sales
• Power tools
• Mechanical knowledge
• Manufacturing
• Google Suite
• Leadership
• Hand tools
• Heavy lifting
• Microsoft Office
• Drywall
Certifications and Licenses
Driver's License
Forklift Certification
CDL A
CDL
Assessments
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am an experienced custom auto upholstery molding and installation technician. I have the ability to inspect equipment, structures and materials, as well as use logic and reasoning to determine solutions to complex problems. With strong troubleshooting skills and experience using machines, gauges, dials and indicators. I regularly use specialty tools and a variety of hand tools for repairs and maintenance. Along with these skills, I am well versed in inventory tracking, stocking as well as set up. My customer service skills are excellent. My main goal with working with the public in any situation is to please the customer and treat them with the upmost respect, and helpfulness.
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