Customer Service A Team

GEORGE HESTER

PROFESSIONAL EXPERIENCE

Logistics Management UST Logistics 02/2023- 03/2024

• Supervised a team of 12 employees, conducting daily meetings and overseeing operations including driver routing, billing, conflict resolution, and third-party relationship management.

• Managed route optimization and addressed daily operational challenges efficiently.

• Ensured seamless paperwork flow and monitored delivery statuses.

• Resolved customer service issues promptly daily.

• Oversaw all daily functions within the warehouse, ensuring operational excellence. Logistics Manager XPO Logistics 4/2021 – 4/2022

• Managed a team of 25 truck drivers on day shift and 12 dock workers for line haul operations. Assigned work activities and group tasks to drivers and dock personnel.

• Provided instruction on proper equipment operation and maintenance procedures to associates, ensuring compliance with housekeeping and company standards.

• Oversaw equipment usage and enforced safety protocols, ensuring team adherence to safety procedures and guidelines.

• Managed inventory, including monitoring levels and merchandise recognition, to optimize operational efficiency.

• Resolved issues promptly to maximize associate productivity and took corrective actions for substandard performance.

• Maintained and managed a fleet of 300 trailers, 50 trucks, and 10 forklifts, ensuring regular maintenance and adherence to scheduled PM (Preventive Maintenance) tasks.

• Conducted daily vehicle inventory and input data into program systems, communicating updates to the director.

• Utilized various programs including DENAC, Geotab, and Lynx (camera system) for operational monitoring and coaching of drivers and dock workers.

• Conducted safety training on OSHA standards through daily, weekly, and monthly meetings, overseeing monthly safety reports.

• Handled daily payroll tasks and optimized equipment usage to meet deadlines and objectives effectively.

• Fostered a supportive and encouraging work environment, motivating employees to maintain a productive pace and workload.

Logistics Manager Apria Healthcare 3/2015 – 11/2020

• Developed efficient routes for drivers and oversaw a team consisting of 4 drivers, 2 temporary drivers, and 2 warehouse personnel.

• Managed warehouse operations, including purchasing, inventory management, and employee hiring.

• Handled problem resolution for patients, nurses, and various accounts, ensuring high levels of customer satisfaction.

• Conducted fleet training, JACO (Joint Commission) training, HAZARD training, and equipment instruction to ensure compliance with government regulations and safety standards.

• Led meetings with drivers, corporate stakeholders, and front office staff to coordinate operations and address challenges.

• Investigated fire incidents on customer properties and prepared detailed reports for corporate and legal review.

• Managed hiring processes and implemented disciplinary actions for drivers and temporary workers as necessary.

• Demonstrated strong leadership, administrative, communication, cognitive, and interpersonal skills in interactions with clients and employees.

• Completed training in MSDS (Material Safety Data Sheets), PPE (Personal Protective Equipment), HIPAA

(Health Insurance Portability and Accountability Act), JACO, and CHA (Community Health Accreditation Partner) for self and staff.

• Provided daily management reports to corporations regarding staffing, time management, and paperwork.

• Organized and facilitated weekly meetings, oversaw shipping and receiving operations, and managed budgeting for supplies.

• Controlled the flow of paperwork, conducted building and fire safety inspections, and ensured compliance with regulations.

Manager Kinetic Concepts Inc. 8/2013-10/2014

• Demonstrated strong leadership, administrative, communication, cognitive, and interpersonal skills while interacting with clients and employees.

• Completed training in MSDS (Material Safety Data Sheets), PPE (Personal Protective Equipment), HIPAA

(Health Insurance Portability and Accountability Act), JACO (Joint Commission), and HCHA (Home Care and Hospice Association) standards.

• Successfully completed supervisory training for self and staff to enhance leadership capabilities.

• Provided daily management reports to corporations, detailing staff activities, time management, and administrative tasks.

• Facilitated weekly meetings to discuss operational updates, challenges, and strategies for improvement.

• Managed shipping and receiving operations, including budgeting for supplies and controlling paperwork flow.

• Conducted routine building inspections, fire safety inspections, and employee training to ensure compliance and safety standards were met.

• Demonstrated efficient control over operational processes and safety protocols to maintain a secure and productive workplace.

EDUCATION

Bachelor of Science in Psychology South University, Graduated June 2023 Currently pursuing Master's degree

SKILLS

• Warehouse/Operations Management

• Logistics

• Purchasing

• Supply Chain

• Quality control

• Inventory control

• Negotiation

• Outside sales

• Freight

• Project management

• Relationship management

• Database management

CERTIFICATIONS & LICENSES

• CDL B - June 2020 to June 2025

• Forklift Certification - April 2021 to April 2025

• PMP

• Six Sigma Certification - November 2020 to Present

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