Customer Service Administrative Officer

EJIKEME CHINAEME VICTOR

No *, Bobson Harry Street Ejigbo, Lagos State

Mail: *************@*****.***

Tel: 090******** / 070********

Profile: Flexible customer service team member focused resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and organizing documentation. Offers helpful answers and relevant information to retain business.

WORK EXPERIENCE

MTN, Allen Avenue Ikeja

Position: Customer Relation Officer (2022- till date)

Responsibility:

Verify the details of customer using customer life cycle management software.

Ensure that the details of customer are according to the acceptable standard and guidelines set by Nigeria communication commission.

Maintain a positive, empathetic and professional attitude toward customers data always.

Identify fraudulent records and report them on excel sheet.

Ascertained that swapped sims are in good other for the customer to use.

American International Insurance Company, Iyanu Isolo Branch

Position: Administrative Officer (2021-2022)

Responsibility:

Devising/maintaining office systems, including data management and filing.

arranging travel, visas and accommodation, and occasionally travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations.

screening phone calls, enquiries and requests, and handling them when appropriate.

meeting and greeting visitors at all levels of seniority.

Organizing and maintaining diaries and making appointments

dealing with incoming email, faxes and post, often corresponding on behalf of the manager

carrying out background research and presenting findings

Organizing and attending meetings and ensuring the manager is well prepared for meetings.

Chefvys fast food, Alagomeji, Yaba, Lagos State

Position: Store officer (2020-2021)

Responsibility:

Maintain receipts, records and withdrawals of the stock room.

Inspect deliveries for damage or discrepancies.

Updating of bin cards

Ensure adequate record, keeping and manage all documentation to confirm proper stock levels and maintain inventory control.

Perform other stock related duties, including returning, packing, pricing and labeling supplies.

Recording of stocks at low level to avoid stock out.

BC – Kash Cooperative Finance and Investment Society Limited (Micro Finance) Lagos State.

Position: Credit Officer (2016-2020)

Responsibility:

Supporting new and current clients on loan and credit products

Assisting the Manager, before the loan’s approval or rejection, by ensuring the client meets the requirements to obtain a loan.

analyzing the applicants’ capability to repay loans by conducting a thorough assessment on creditworthiness.

Submitting a detailed report regarding any abnormality on the processed file.

Monitoring clients to guarantee their timely repayment.

Processing, reviewing, and completing loan and credit requests:

Verifying the documentation contained in each application.

EDUCATIONAL QUALIFICATION

Swansea University, United Kingdom. (2013-2016)

2:1 BSc (Honours) Economics

PROFESSIONAL CERTIFICATION:

Accredited Alison Certificate - Customer Service Skills (June 2021)

Accredited Alison Certificate - principles of B2B in sales and marketing (March 2022

REFERENCES

Available on Request

Contact this candidate