Computer Science M A
Resume:
ONEEL DILIP CHAUHAN
Staten Island, NY ***** • 347-***-****
EDUCATION
The City University of New York, College of Staten Island
Bachelor of Science Degree in Computer Science, Summer 2019
Associate in Applied Sciences, Spring 2018
COURSEWORK / TECHNICAL SKILLS
C++ Operating Systems Info/Data Structures Python
Java Software Design Switching Theory Assembly
Programming Operating Systems
C++, Java, Python, and Assembly Unix, Mac OS, and Windows
WORK EXPERIENCE
Maimonides Medical Center, Brooklyn, NY
PC Technician 7/2020- Present
Support wide range of users with technical problems
Provide broad-based customer service, specializing in user satisfaction
Imaging PCs, workstations, and laptops, installing software and drivers
Desktop Support including, hardware, software, connectivity to network/domain
Active directory for user accounts and user’s access to data and groups
Citrix install and setup for remote use and applications that are nor installed locally on inhouse PCs
VDI desktop and 2F authentication for remote users to have access to all inhouse/locally installed applications
Printer support, joining to network/domain, patching in data closet, setting subnet, gateway, and IP, building on server and mapping on PCs
Outlook support for mobile devices, local installs on PCs, profile recreations, delegating access to mailboxes and calendars
Webex Meetings and Teams, installing software, testing with user, scheduling meetings, testing camera, microphone, and speakers
Network support, patch panels, switches, PoE, static and dhcp devices, UPS battery maintenance and replacement
Provident Bank Headquarters, Islip, NJ
Help Desk (Contract via Net Source) 1/2020- 2/2020
Backed up user’s data, programs, and settings
Collected PCs from users and logged their serial numbers and removed them from Active Directory
Replaced hard drives with solid state drives and increased RAM memory if needed
Installed new operating systems and updated the bios
Activated the company’s local security program, added newly built PCs to Active Directory and Domain Group
Deployed new PCs to users and retrieved stored data, programs, and settings
Logged new PC serial number and updated the inventory with accurate information
Completed this process for over 150 PCs
P.S.39, Staten Island NY
Technical Support Intern 8/2018- 6/2019
Provided broad-based client services, specializing in client satisfaction
Assisted staff, students, and administrators in technical problems
Maintained a safe and efficient school environment
Organized, stocked, and maintained school’s technical equipment inventory
Assessed workload and managed time accordingly
Assisted in hardware or software related problems
Maintained over 500 devices
Understood and explained why certain problems occurred and how to prevent them and more from occurring
Setup and implemented a new ticketing system in GSuite using Google Forms and Google Sheets to optimize user assistance
ADDITIONAL SKILLS
• Bilingual in English and Gujarati
• Excellent written and verbal communication skills
• Confident, articulate, empathic listener and persuasive speaker
• Diligent, extrovert, patient, approachable, and broad minded
• Capability to work under pressure, dependable, highly-organized, self-motivated, and responsible
Contact this candidate