Operations Manager Human Resources
Resume:
ELIPHAS MUSSA ALLY
************@*****.***
************@*****.***
+255-***-******(WhatsApp)
THE MANAGING DIRECTOR,
THE HIRING SAFARI COMPANY,
P.O ARUSHA.
RE: Application for Human Capital Manager Position.
Dear Sir / Madam,
I am writing to express my strong interest in the position of Human Capital Manager at your Company as advertised. With 15 of experience in human resources management and a proven track record of enhancing workforce performance through strategic HR initiatives, I am eager to contribute my skills to your Company’s success.
In my previous role at Human Resources Manager at Moivaro Lodges & Tented Camps, I led efforts in developing and implementing employee engagement programs that increased retention by 40%". I am skilled in workforce planning, talent acquisition, employee development, and organizational change management especially in Tourism industry. My ability to align HR strategies with overall business goals has consistently delivered measurable results, including reducing recruitment costs by 15% while improving the quality of hires.
Key highlights of my qualifications include:
Leadership: Directed cross-functional teams to design and implement HR policies that fostered a culture of collaboration and innovation.
Data-Driven Decision-Making: Utilized HR analytics to identify trends and inform strategies, leading to 5* service outcomes.
Compliance Expertise: Ensured adherence to employment laws and regulations, minimizing organizational risk and enhancing employer brand reputation.
Employee Development: Spearheaded training and development programs, resulting in a bigger percent increase in leadership readiness among high-potential employees.
I welcome the opportunity to discuss how my expertise can support your Company in achieving its goals Thank you for considering my application. I look forward to the possibility of contributing to your team.
Yours sincerely,
Mwl. Eliphas Mussa
ELIPHAS MUSSA ALLY
Moivaro Area-Arusha, Tanzania; Cell/WhatsApp: +255*********/+255*********; ************@*****.***;************@*****.***
Profile Summary:
I am Dynamic Hotel Operations Manager with over 10 years of experience in handling staff in various Section; Staff Training; Lodge operations; front desk management, Lodge necessary HR Practice; Restaurant management; Kitchen staff management to get the best, general lodge environment management and housekeeping coordination. I am seeking an opportunity where I can leverage my expertise as lodge manager to ensure staff management, budgeting to enhance operational efficiency of your prominent property. I am committed to delivering exceptional guest experiences and driving business prosperity in terms of revenue growth, customer satisfaction through strategic leadership and team collaboration.
Necessary Skills Acquired:
Residence guide skills
Result Orientated Management
Team Leadership and Management
Inventory Management
Staff Training and Development
Budget Management with Necessary Hotel Finance skills
Project Coordination involving community around
Menu Development in corperation with Head Chief and kitchen staff
Process Optimization
Preventive Maintenance to ensure property standard is well maintained
Marketing and Promotion Strategy in corperation with sales and marketing team
Customer Service Excellence
Experience:
1st November, 2022 to date: Operations Manager at Moivaro Lodges and Tented Camps
Duties and Responsibilities:
Daily Communication with the Camp Managers about the camp’s assets, cleanness, and maintenance.
Making proper arrangements and supervision of weekly camp supplies from the office to the camp and receiving empties from the camps.
Liaison with respective technicians responsible for maintenance and repair of camp equipment.
Managing the movement of staff according to company policy.
Preparing staff permits according to NCAA and TANAPA permit systems according to the number of staff available at the camp.
Monitor camp vehicle movements and service.
Monitor water supply at the camps and update the daily water report.
Monitor camp generator usage, update reports, and schedule service.
Attending to any other duties assigned.
Monitor water supply at the camps and update the daily water report.
Monitor camp generator usage, update reports, and schedule service.
Attending to any other duties assigned.
1st January to 30th October, 2022: Operations Manager-Serengeti Bush tops Camps
Management Duties:
Responsible for the planning, organizing, and managing the daily operations of the ops team staff to ensure efficiency and provide support to our team in our camps and Lodges in carrying out their day-to-day operations.
Responsible for the monitoring and control operational expenses such as vehicle / Camp maintenance cost to ensure they are reasonable and are in alignment with the approved budget
Responsible to ensure smooth drive on-going cost saving initiatives in all potential areas of the companies and coordinate with Other Departments.
Responsible to ensure all our seasonal sites contract are renewed in good time prior to expiry of contract.
Responsible for the maintenance of good relationships with stakeholders.
I was point of contact for Out of hours with regards to Operational issues.
Responsible to identifying Capital expenditures operating expenses or expenditure requirements for our camps and Lodges in consultation with Head of Operations and procurement team and ensure that we have enough resources to operate efficiently.
Maintenance and Compliance Duties:
I was responsible to spearhead to ensure all Vehicles and equipment’s are serviced on time and that there is a preventive maintenance schedule.
Required to take responsibility for fuel reordering and ensure acceptable levels of vehicle consumption km is achieved and any deviations are investigated.
Responsible to ensure the camp is fully compliant with all health, safety, standards and that all operational Licenses are up to date from OSHA, TALA, FIRE and WATER BASIN.
Responsible to ensure annual camp environmental audits are carried out and that NEMC Fees are paid on time.
Assist procurement team in Sourcing mechanical parts (gens)/Vehicles/pumps when required.
1st January 2019 to December 2021: Part Time Tutor at VETA Hotel and Tourism Training Institute.
Duties and Responsibilities:
To assist in all technical duties and responsibilities requiring a higher degree of planning and design competence in the areas of student’s practical’s/projects;
To assist in research and development activities;
To assist in consultancy activities;
To assist in maintenance of facilities; and
To perform any other related duties as may be assigned by the supervisor.
1st October, 2010 to December 2018: Operations Manager at Moivaro Lodges and Tented Camps
Duties and Responsibilities:
Daily Communication with the Camp Managers about the camp’s assets, cleanness, and maintenance.
Making proper arrangements and supervision of weekly camp supplies from the office to the camp and receiving empties from the camps.
Liaison with respective technicians responsible for maintenance and repair of camp equipment.
Managing the movement of staff according to company policy.
Preparing staff permits according to NCAA and TANAPA permit systems according to the number of staff available at the camp.
Monitor camp vehicle movements and service.
Monitor water supply at the camps and update the daily water report.
Monitor camp generator usage, update reports, and schedule service.
Attending to any other duties assigned.
Monitor water supply at the camps and update the daily water report.
Monitor camp generator usage, update reports, and schedule service.
Attending to any other duties assigned.
January 2006 to September 2010: Lecturer for Hotel Services-National College of Tourism in Arusha
Duties and Responsibilities:
To assist in all technical duties and responsibilities requiring a higher degree of planning and design competence in the areas of student’s practical’s/projects;
To assist in research and development activities;
To assist in consultancy activities;
To assist in maintenance of facilities; and
To perform any other related duties as may be assigned by the supervisor.
1st January 2000 to December, 2005: Assistant/Food & Beverages Manager at Serena Hotels & Lodges-TPS
Duties and Responsibilities:
I was responsible for coordinating all phases of group meeting/banquet functions held in the lodge. This includes daily coordination of activities, assisting guests with program planning and menu selection, and maintaining the services and reputation of the lodge. As F & B Manager I also acted as a management representative to group clients.
Academic Qualifications:
May 2010:
Management Development Program *Results Based Leadership in Hospitality-Kenya Utalii College
Management Development Program- (Certificate “Attitude Competency Performer” in Hospitality)-Kenya Utalii College
May 2009: Teachers’ Development Program-Certificate (“Hospitality Teachers Development Training Programme”)-National College of Tourism
April 1996: Parallel Diploma (Sales and Marketing)- Kenya Institute of Management
September 1996: Higher Diploma (“Tourism and Hospitality Management”)-Kenya Utalii College
Communication: Very Good in English and Swahili as well as Moderate in Germany
Referees:
Renee D’ Zousa
Sales and Reservations Manager
Moivaro Lodges and Tented Camps
+255 (0-784******
John Mwamakula
Human Resources Manager
Serena Hotels and Lodges
+255 (0-784******
John Mwamakula
Human Resources Manager
Serena Hotels and Lodges
+255 (0-784******
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