Customer Service Relations

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

JAMIE

OSTEN

J

**** ***** *****, ****, ** 46404, 219-***-****, ************@*****.*** Motivated supervisor with progressive retail career and natural leadership talents. Manage team activities closely to sustain long-term business success. Quality-driven and performance-oriented manager focused on continuous improvement.

Inventory counting Customer service management Employee training Customer relations

Assistant Store Manager March 2018 - September 2020 Travel Centers Of America Lake Station, In

Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies. Oversaw [Number]+ employees, handling all training, performance monitoring, and disciplinary actions. Increased sales by overseeing successful promotional strategies and in-store events. Casino Host January 2018 - March 2020

Ameristar East Chicago, in

Met coverage demands with successful staff scheduling and table management. Assisted patrons with gameplay by interpreting and explaining house rules. Developed solid relationships with staff, customers, and vendors. Kept all areas clean, organized and in line with company professional standards. Monitored employees and guests to prevent [Action]. Assistant Manager October 2017 - April 2018

Dollar Tree Gary, In

Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.

Optimized inventory for maximum sales with minimum debt burden. Maintained operational performance by skillfully handling opening and closing tasks. Promoted products with successful sales based on effective planning, merchandising, and employee preparation. Lead Home Health Aide November 2014 - August 2017

Homecare By design Lafayette, IN

Helped home-bound individuals maintain personal dignity by assisting with personal hygiene and care needs. Enhanced wellbeing of individual clients with personalized support for social, mental, and physical needs. Assisted clients with taking medication on time by arranging schedules and reminders. Supported individuals with advanced conditions such as Alzheimer's and Parkinson's Avoided dangerous bed sores and new infections through constant attention to patient needs. Updated records continuously with patient vitals, behaviors and symptoms. O

EDUCATION

Maintained full compliance with legal, health, and safety regulations. Associates in Applied sciences May 2011

Ivy Tech Community College, lafayette, In

General diploma May 2002

North White Jr/Sr High School, Monon, In