Woodcrafts, Scrollsaw, Mitersaw, Etc
Resume:
Maria Kolyvas
Stirling, NJ 07980
Mobile: 973-***-**** / e-mail: **************@*****.***
SUMMARY OF QUALIFICATIONS
Detail oriented with a strong passion to learn new skills.
Comfortable within a team setting or as an individual contributor.
Demonstrated ability to lead and motivate associates at different levels.
Strong customer service skills
Excellent interpersonal skills with client facing ability.
Display competencies such as: Integrity, Diversity, Innovation, Building Relationships, Customer Satisfaction, Ownership, Teamwork.
RELEVANT EXPERIENCE
ShopRite, Stirling, NJ 4/2022 – 9/2023
Personal Shopper/Shop from Home, Produce Dept.
Fulfilled online orders in a timely and organized manner.
Ensured order replacements met the needs of the customer and expiration dates were in range.
Maintained sufficient supplies of all produce related products in an orderly manner.
Continuously monitored expiration of products and replaced as necessary.
Monitored area and ensured a clean and sanitary environment.
Dollar Tree, Succasunna, NJ 9/2021– 3/2022
Customer Service, Register, Stocking
Offered customers assistance in finding or selecting items.
Stocked and maintained a clean and orderly store.
Maintained attractive placement of products and merchandise displays.
Rang up retail purchases and provided quality service to customers.
Self-Employed, Wharton, NJ 1/2019 – 9/2021
President
Founded a woodcraft company with specialization in children’s custom plaques, decorative holiday woodcrafts and more.
PC Richards & Sons, Hanover/Roxbury, NJ 10/2017 – 1/2019
Senior Sales Representative
Assisted customers in selecting merchandise by thoroughly explaining the features and benefits of each product. Products ranged from high-end Appliances, TV’s, various Electronics, Mattresses, etc.
Selling extended service protection and installations on selected merchandise.
Gaining product and sales knowledge through various manufacturer and in-house training programs.
Entering the sale in our computerized Point of Sale system, including customer, product, pricing, delivery, order status and payment information.
Follow up on open orders through completion.
Promoting P.C. Richard and Son credit card and processing the applications through a computerized program.
Providing excellent customer service before, during and after the sale in person and over the telephone.
Self-Employed, Wharton, NJ 7/2016 – 10/2017
President
Founded a woodcraft company with specialization in children’s custom plaques, decorative holiday woodcrafts and more.
Karl’s Appliances/Ferguson Enterprise, Fairfield/Sparta/Paramus, NJ 1/2006 – 6/2016
High End Appliance Sales Specialist
Partners with other employees to ensure customers’ end-to-end needs for are met.
Create relationships with customers to identify customer needs and recommend appropriate solutions.
Apply product knowledge and industry knowledge to each customer interaction.
Follow up with customers, designers, vendors and contractors to confirm delivery and answer questions.
Apply understanding of design and construction to ensure customer orders are correct to specification; apply basic measurement techniques and knowledge of complex Built-In Appliances.
Attend vendor offered product training to remain current and updated on products, industry trends, etc., to better satisfy customers and support fellow sales team members.
Lowe’s Home Improvement, Mount Olive, NJ 3/2004 – 11/2006
Appliance Sales Specialist
Entering and submitting customer sales orders, including Special Orders.
Identifying and selling products based upon customer needs or plans.
Providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
Following up on outstanding or incomplete customer orders, sales, or installs.
Promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans.
Various Temporary Assignments
Clients: GMAC Acceptance Corp., CE Conover, Weiss Aug, Pentel 5/2000 – 2/2004
Maytag Parts Department, Pine Brook, NJ 4/1993 – 3/2000
Sales
Coordinate parts order directly from manufactures and diligently following up to make sure parts are received as quickly as possible.
Responsible for providing excellent customer service and product knowledge to both internal and external customers.
Work directly with the service department to dispatch incoming parts to technicians for work orders.
Assist with incoming shipments from trucks and stock items.
Provide product knowledge and customer service for our retail store.
Assist sales staff in providing accessories to their customers.
Stocking the parts department when required.
Other duties assigned by management.
EDUCATION
West Orange High School
High School Diploma
*REFERENCES AVAILABLE UPON REQUEST
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