Customer Service Risk Management

Kibibi Bonaparte

Email: **********@*****.***

Phone: 714-***-****

Results-oriented professional with extensive experience in legal, data management and various administrative roles. Proven track record in coordinating operations, managing legal processes, and providing exceptional customer service. Skilled in vendor management, risk management, and refining workflow processes. Adept at multitasking and meeting deadlines in fast-paced environments. Proficient in Office 365, CRM software, and legal research. Experience

07/2023 - present

Foreclosure Coordinator

Ghidotti Berger - Santa Ana, CA

● Reviewed title chain against public records, identifying potential title issues affecting foreclosure

● Reviewed, prepared and mailed all pertinent state mandated mailings within complying timelines

● Trained new employees & created/implemented processes/procedures to enhance productivity & efficiency

● Maintained vendor/client integrated systems to ensure timely communication for all active litigation

● Prepared reinstatement/payoffs for all parties upon request throughout foreclosure proceedings

12/2022 - 02/2023

Enrollment Representative

Litigation Practice Group - Tustin, CA

● Reviewed service agreements to ensure alignment between client information and enrollment details

● Processed payment options accurately and promptly

● Notified affiliates, clients, and attorneys about discrepancies or inaccurate information

● Approved or rejected enrollments based on established criteria 08/2020 - 2/2021

Title Specialist

Fidelity National Title - Newport Beach, CA,

● Reviewed title reports for accuracy and against public records

● Identified and cured title issues for sale & refinance real estate transactions

● Reviewed and prepared documents for recording in county records 07/2015 - 06/2021

Legal Assistant

Hyundai Motor America - Fountain Valley, CA

● Collaborated with Risk Management counsel to establish insurance guidelines for service agreements

● Monitored and created reports for insurance file renewals to prevent coverage lapses

● Ensured supplier compliance with service agreements through, procurement, document review and verification

● Facilitated the implementation of Hyundai's CRM software, tailoring it to specific workflow and reporting needs

05/2012 - 07/2015

Legal Department Lead

JC Gemini Investments - Newport Beach, CA

● Coordinated and tracked foreclosures, evictions, and HOA litigation through a national attorney network

● Managed the legal department, including monitoring foreclosure files, evictions, title claims, and HOA negotiations

● Tracked judicial and non-judicial foreclosure pipelines, ensuring adherence to timelines and court dates

● Prepared legal documents, maintained reports on ongoing cases, and ensured compliance with state laws

03/2011 - 5/2012

Title Specialist

Old Republic Default Management Services - Orange, CA

● Managed third-party vendor relationships and provided customer service for default and REO transactions

● Acted as an agent for clients and vendors in modification and deed-in-lieu transactions

● Handled accounts payable and receivable, problem-solving, escrow services, and title curative

● Collaborated with software developers to streamline tracking systems and improve efficiency

01/2010 - 01/2011

Transaction Coordinator

LPS- Lender Processing Services - Santa Ana, CA

● Served as an internal customer relations representative for the Cash Call business unit

● Assisted outside sales reps, lenders, and escrow companies with drafting legal documents and resolving issues

● Conducted research on credit history, cleared encumbrances, and maintained daily productivity reports

05/2007 - 07/2009

Marketing Director/Asst. to VP Sales

Chicago Title Company - Laguna Beach, CA

● Provided administrative support to the Vice President of Sales

● Conducted client relations activities, created marketing promotions, and managed the client database

● Assisted in organizing events, distributing marketing materials, and tracking sales patterns

09/2005 - 05/2007

Assistant Customer Service Manager

Equity Title - Santa Ana, CA

● Supported the customer service manager and provided internal support to the sales team

● Conducted technical projects involving research on real property records, legal documents, and client reports

07/2000 - 08/2005

Title Assistant

Chicago Title - Irvine, CA

● Delivered comprehensive administrative support for the title/escrow unit

● Successfully executed a diverse range of administrative tasks, ensuring smooth client projects and efficient file management processes

● Proficiently reviewed and submitted legal documents for public record, providing meticulous title curative services for refinance and sales transactions

● Streamlined policies and procedures, enhancing operational efficiency

● Actively contributed to the training of new employees, facilitating their seamless integration into the team

Contact this candidate