Project Manager Operations

JF JUSTIN W. FONTES 720-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Qualifications and Results Results-oriented Project Manager with expertise in process analysis and business improvement.

Strategic General Operations Manager leads by example, builds strong relationships and influences frontline staff to drive results. Delegates and manages projects and activities in time-sensitive environments. Excellent written and oral communication

skills to deliver engaging, informative and well-organized presentations.

SKILLS • PLDC (Primary Leadership Development Course

United States Army)

• Inspectorade, Ezinspections, Infield Express, Quick Books,

Pro Series, Datair, Ft.

• Customs Seal/(Background

Check)

William, Microsoft Office, Excel, PowerPoint, Word, Word Perfect, Lotus

• Contractor • Supervisory • Mentorship

EXPERIENCE January 2024 - Current Business Tax Expert Intuit Denver, CO

• Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.

• Documented, researched and resolved customer service issues.

• Approached and solved problems with initiative and sound judgment.

• Identified issues and solutions to eliminate backlog and maximize workflows.

August 2010 - Current Owner

Fontes & Associates Denver, CO • FNA Toilets

• Marketed and Coordinated Sales for Low flow toilets

• Trained, Supervised and coached ten crews of two to remove and install low flow toilets in five different condominium complexes

• Wrote and reviewed contracts

• Managed all accounting and payroll

• Also Insurance loss Inspections (property Damage), Control day to day operations of business

• Schedule Inspections with property owners

• Photograph repair work completed inside and outside homes and upload photos and reports to client

• Review insurance scope of work and verify if completed on site

• Provide client with percentage complete

• Tax consulting

February 2019 - June 2023 Lead Ramp Service Agent United Airlines

• Responsible to run and coordinate crew for timeliness, success and safety while doing the below items

• Load, unload, and transfer baggage, cargo and mail from carts, conveyor belts, and containers, and on and off aircraft

• Guide aircraft into and out of the terminal jetway areas by communicating with pilots

• Guide catering trucks

• Communicate with the Control Center and other departments to ensure efficient and safe aircraft and baggage movement

• Operate a variety of equipment, including two-way radios, baggage transfer vehicles, and handheld tracking devices on a daily basis

• Drive and operate various types of ground support equipment in loading/unloading aircraft, transferring cargo, and repositioning aircraft

• Benefits Administrators and Consultants

March 2010 - August 2010 Benefits Administrator

• Defined Contribution and Benefit plan administration

• Responsible for compliance testing, record keeping and trust accounting on DATAIR system

• Annual filing of 5500's

• Client service and participant communications up to and involving payroll, clerical, filing, A/R, research and resolution for block of business

• Working with various fund companies and payroll companies in utilization of their automated processes and reporting

January 2008 - August 2018 President

Brandy Chase at Eastmoor Park Condominiums

• Coordinate with management company and contractors to maintain quality and flow of day to day business and upkeep of the community

• Revise and Maintain Budget

• Meet with legal counsel to maintain collections and safety of organization

• Meet with Community and Government officials to help improve the community

• Reduced overall annual expenses by 13% while still maintaining quality and upkeep.

February 2006 - July 2009 Implementation Manager West

• Conduct the implementation of transfer and new start up plans, along with conducting welcome calls after a thorough review of plan documentation

• Perform welcome calls with new clients and consult on new and transfer plans with various client contacts

• Review applications with client to create a plan documents that fits their needs and coordinate the timely and accurate preparation of new plan documents

• Review existing plan documents and make changes/amendments to insure and maintain legal compliance

• Oversees the plan set-up process and works with other team members to refine as necessary

• Work with internal and external clients to provide quality assurance

• Facilitates the transfer of plan assets and records by written and verbal contact with prior carriers.

September 2004 - November 2005 Budget Coordinator

MDC Holdings, Richmond American Homes

• Responsible for performing a variety of accounting functions

• Creating, calculating, verifying and reconciling job budgets for subdivisions

• Review and balance closings

• Produce status reports and distribute to subcontractors and field supervisors to insure proper construction of the homes

• Review bi-weekly accounts payable, field expenditures to make sure vendors are paid properly

• Conduct research as needed.

September 2003 - September 2004 Revenue Officer

Internal Revenue Service

• Resolve tax collection issues, insure taxpayer compliance, educate and counsel taxpayers, and take appropriate collection action

• Maintain Knowledge of the Internal Revenue Code

• Learn accounting practices for businesses and filing requirements

• Collections

• Investigative research in person location and financial analysis investigations.

January 2000 - December 2002

Plan Administrator (Client Service Manager) Merrill Lynch

• Plan administrator for over one-half billion dollars in 401(k) assets divided among eleven plans

• Technical liaison between the plan sponsor and processing groups to improve information flow

• Prepare and Present Enrollment and Employee Education Meetings

• Directed the coordination of processing groups and plan testing to insure diversity and compliance with all internal and governmental regulations

• Reviewed plan documents & interpreted plan provisions

• Suggested Changes

• Instrumental in moving plans to higher technology platforms reducing processing and record keeping expenses by approximately 10% and increasing profitability

• Amelioration of internal procedures to increase productivity and quality

• Mentored and trained new Client Service Associates that improved productivity and enhanced client relations

• Worked with brokers to provide Investment and product reviews

July 1988 - June 1995 Specialist

United States Army Reserves, Honorably discharged • Mission and command experience.

Team leader

• Team-building, and motivational training and development

• Attended Drill Sergeant training school and Primary Leadership Development Course (PLDC)

• Other Important Skills

EDUCATION CSU Global for Business Management Degree Executive Leadership Certificate Program University of Denver

State of Colorado Real Estate Courses – Colorado Title School

ADDITIONAL INFORMATION

• Licenses & Certificates, Software:, Registered Representative, Series 6 ASPA (American Society of Pension Actuaries) Registered Real Estate Appraiser State of

CO(2003)

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