Customer Service Data Entry

Nora Sefian

*** ****** ****** *****

Cell # 714-***-**** **********@*****.***

Professional Summary

Dedicated customer service professional with 5 years of experience in delivering exceptional support to clients in Medical service and Hospitality (restaurants). Known for resolving customer issues efficiently, enhancing customer satisfaction, and building lasting relationships. Adept at managing high-volume calls, handling complex inquiries, and providing personalized solutions that meet and exceed customer expectations. Strong communicator with a passion for helping others and a commitment to upholding company values.

PROFESSIONAL EXPERIENCE

BJ’s Restaurant & Brewhouse

Hostess Jan 2023 To June 2024

• Greet and welcome guests warmly upon arrival, creating a positive first impression.

• Manage reservation and efficiently coordinate seating arrangement to maximize table turnover.

• Escort guests to their tables, providing menus and informing them of daily specials.

• Maintain an organized and clean front-of -house area, ensuring a pleasant dining environment.

• Address guest inquiries and concerns promptly, ensuring a high level of customer satisfaction.

• Coordinate with the kitchen and serving staff to monitor dining room activity and manage wait time.

• Assist with special requests and accommodate guests with specific needs or preferences.

Medical Transportation Inc. Fountain Valley

Data Entry & Customer Service January 2019 To January 2023

• Accurately input patient information, medical records, and treatment date into the electronic health record system.

• Verify and cross-check patient data to ensure accuracy and consistency across medical databases.

• Maintain confidentiality and adhere to HIPPA regulations while handling sensitive patient information.

• Update and correct data as needed, ensuring all entries are up-to-date and error-free,

• Collaborate with healthcare providers to obtain missing or incomplete information.

• Manage large volumes of data with efficiency and attention to detail to support timely patient care.

• Generate and distribute reports for medical staff and administrative use.

• Assist in organizing and maintaining digital and physical medical records for easy access and retrieval.

Customer Service

• Assist patients and healthcare providers by addressing inquiries, resolving issues, and providing accurate information on medical services and insurance coverage.

• Schedule and confirm patient appointments.

• Maintain patient confidentiality in compliance with HIPAA regulations when discussing sensitive information.

• Facilitate communication between patients and healthcare providers, ensuring timely follow-up on treatment plans and medical advice.

Education:

Orange Coast College, Costa Mesa, studying radiology.

Languages: Bilingual in both English and Arabic.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Education

High school diploma

Orange Coast College - Costa Mesa, CA

January 2022 to Present

Skills

• Food service (1 year)

• Packaging (1 year)

• Front desk (1 year)

• Customer service (4 years)

• Customer support (4 years)

• Help desk (1 year)

• Food preparation (1 year)

• Hospitality (1 year)

• Organizational skills (4 years)

• Restaurant experience (1 year)

• Communication skills

• Social listening

• Host/hostess experience (1 year)

• Planful

• Guest services (4 years)

• Arabic

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