Data Entry Customer Service

Fanny Mena

*********.**@*****.*** 786-***-****

Professional Summary

Detail-oriented Program Assistant known for boosting program efficiency through exceptional

support to all staff, both onsite and remotely. Committed to enhancing procedures and reducing

waste through organized, efficiency-driven approaches. Strong communication, interpersonal,

and decision-making abilities.

Accomplished Receptionist/Front Desk specialist skilled in high-level troubleshooting.

Dedicated to continuous improvement and surpassing administrative and clerical goals with a

quality-driven focus.

Visionary thinker with a client-centric mindset, adept at prioritizing tasks, meeting deadlines, and

performing under pressure in fast-paced environments. Recognized for maintaining unwavering

focus on profit improvements and high-quality standards. Experienced in remote data entry,

managing tasks and documentation efficiently from any location.

Skills

Technical Skills

- Remote data entry

- Spreadsheet management

- Data archiving

- Mail handling

- Cash deposit preparation

Administrative Skills:

- Administrative support

- Filing and data archiving

- Developed and maintained strong knowledge of organizational policies and procedures

- Excellent customer service

- Consultation with homeowners on business operations and financials

Interpersonal Skills

- Problem-solving abilities

- Strong communication (verbal and written)

- Accurate data entry skills

- Customer service (telephone and in-person)

Experience

NSR - National Service Representative

Robert Half / NACA - April 2024 to October 2024

- Answered incoming calls, providing exceptional customer service and resolving issues.

- Scheduled appointments and assisted customers with account access and password issues.

- Documented all customer interactions in the company's CRM system.

- Conducted outbound calls for campaigns and outreach.

- Maintained professionalism and empathy to defuse tense situations.

Home Ownership Center Specialist/Receptionist, Intake Specialist, Mortgage Relief

Specialist

NHSSF - Neighborhood Housing of South Florida - Sep 2022 to Nov 2023

- Answered telephone calls, promptly returned voicemails, and welcomed office guests.

- Registered customers for homebuyer education classes and monitored attendance.

- Entered customer data into CMAX tracking software.

- Assisted in preparing for education workshops and seminars.

- Maintained an organized front desk area and managed office bulletin boards.

- Performed remote data entry tasks, ensuring accuracy and timeliness.

Program Assistant

Camillus House, Miami, FL - Mar 2021 to Aug 2022

- Conducted forensic accounting to identify extra charges for accounts.

- Coordinated rental check requests for two programs serving over 70 clients.

- Performed specialized data processing tasks for 10 programs.

- Analyzed and performed specialized database entry for client accounts.

- Strengthened program operations through continuous assessment.

- Handled remote data entry and documentation management.

Clerk

Square Inc, Miami-Dade Property Appraisers, Miami, FL - Dec 2019 to Oct 2020

- Conducted public service request follow-ups and clerical work.

- Answered telephone inquiries, assisting the public with applications.

- Issued and maintained files for applications and correspondences.

- Provided quality clerical support and promoted customer loyalty.

- Managed remote data entry and correspondence.

Front Desk Receptionist/Administrative Office Assistant

SNI Companies, Agro Products & Services, Aventura, FL - Apr 2018 to Feb 2019

- Greeted clients and visitors, updated paperwork, and maintained documents.

- Ordered office supplies and maintained inventory.

- Created and maintained databases, handled company emails, and cleaned reception areas.

- Performed remote data entry and administrative tasks.

Front Desk Receptionist/Administrative Assistant

Asset Staffing, Miami, FL - Feb 2014 to Oct 2017

- Checked applications, sorted mail, and scheduled applicant testing.

- Assisted in full cycle recruitment and background verifications.

- Managed incoming and outgoing phone calls and emails.

- Conducted remote data entry and documentation.

Education

Diploma: Import/Export

Miami Job Corps Center High School, Miami Gardens, FL - Aug 2011

New Professional Technical Institute

Languages

Fluent in Spanish and English (Written and Spoken)

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