Business Analyst Scrum Master

Anthony Small, **.********@*****.***

*** *. ********* *****

Peachtree City, GA 30269

SKILLS:

Agile Senior Business Analyst and Certified Scrum Master, who has extensive knowledge in the following industries, Cybersecurity, Utility, Healthcare & Finance. Proven ability to strengthen Governance, Risk, and Compliance organization and processes. Experience in writing & maintaining Business Requirements documentation, User Stories, Requirements Traceability Matrix, and Scoping Discussions. Ability to quickly learn and execute end-to-end system and business processes along with the applications involved. In-depth knowledge of and direct experience with all phases of SDLC in both Agile and Waterfall Methodologies. Scrum/Project Management: Clarity, JIRA, Confluence, Microsoft Project, Visio, Excel, Word, SharePoint, Agile, Kanban, Access, Aha!

Software tools: GenAI, Python, Tanium, Crowdstrike, Mandiant, RSA Archer, SQL, Palo Alto, Salesforce CRM, DU/LP, Oracle NetSuite, Loan IQ, Qualys, BMC Remedy, NERC CIP, Carbon Black, Tenable, Arcsight, NIST CSF 2.0, COBIT, WebInspect, Qualys, Veracode, Acunetix, ServiceNow, QRadar, LogInsight WORK EXPERIENCE:

The Home Depot

Threat & Endpoint Mgmt. (TEM) & Security Operations Center (SOC) Sr. Cybersecurity Business Analyst/Certified Scrum Master (CSM) April 2022 – Current

● Cortex XDR Assessment and Implementation - a detection & response platform that integrates endpoint, network & cloud data to stop sophisticated attacks; o Drove the execution for project intake (Discovery), defined the scope statement, deliverables, project dependencies and requirements

o Developed plan to implement XDR tool for out of the country, operating units (OU). THD MX

● Tanium Deployment to THD Core & THD MX - Enterprise platform that provides converged endpoint management, throughout the Enterprise

o Identified the necessary Tanium modules needed to strengthen The Home Depot Cybersecurity Core vs THD MX

o Developed plans to integrate all modules of Tanium to THD Core and THD MX o Drove the execution for project intake (Discovery), defined the scope statement, deliverables, project dependencies and requirements

● Mandiant Security Validation Tool Implementation o Drove the execution for project intake (Discovery), defined the scope statement, deliverables, project dependencies and requirements

● Allowed Peripheral Device Whitelisting

o Drove the execution for project intake (Discovery), defined the scope statement, deliverables, project dependencies and requirements

o Ensuring proper data backup schedule and recovery to address data security and prevention of data loss

● Implement Logging & Monitoring (L&M) & Threat Detection Response (TDR) for THD MX o Drove the execution for project intake (Discovery), defined the scope statement, deliverables, project dependencies and requirements

● Operating Units (OU) Threat Detection & Response (TDR) & Incident Response (IR) Integration

● TEM Program (Threat & Endpoint Mgmt.)

o Configuration Hardening - Server OS

o Configuration Hardening - Client

Duke Energy

Sr. Cybersecurity Business Analyst – Cybersecurity PMO & I.T. Compliance November 2017 – April 2022 Job Summary

● Working knowledge of project management principles & Agile Methodology

● Selected and Implemented a Dynamic Application Security Testing (DAST) Tool

● Developed process mapping for various workflows within Archer

● Collaborated closely with SMEs to identify and analyze core requirements and key features of the ongoing RSA Archer Uplift projects

● Cyber Kill Chain requirements developed and organized

● Ability to perform requirement management and work on multiple projects at the same time

● Served as a liaison between Cyber Security project team, IT, and the business/customer

● Facilitate and manage the requirements elicitation and documentation activities

● Worked with SME to assess current capabilities and to identify, define and document detailed functional, business, and system requirements and use cases

● Gather and analyze data such as cybersecurity tools configuration and map to policies and standards

● Analyze, design, and document business processes and partner with the business SME to perform any process re-engineering required prior to technical design

● Assess the current state of the business to identify and recommend improvements

● Establish and maintain requirements for traceability

● Participate in transitioning requirements and use cases to designers, and ensure a clear and complete understanding of the requirements

● Participate in quality reviews of appropriate work products to ensure they fulfill requirements

● Assist the test team in translating requirements into test conditions to ensure requirements are appropriately tested

● Serve as a resource for change Management as they evaluate training/communication needs Charter Communications October 2017 – November 2017 Sr. Cybersecurity Business Analyst

Job Summary

● Served as a liaison between the business community and the Billing Design organization to provide Billing Solutions

● Design technical solutions to meet user needs

● Provides complex analysis services translating user needs into detailed specifications to allow the Information Technology Department to deliver an appropriate solution.

● Assists in the business process redesign and documentation as needed for new Billing Design Solutions

● Translates high-level business requirements into functional specifications for the Billing Design organization and manages changes to such specifications

● Negotiates agreements and commitments by facilitating communication between business units and Billing Design from initial requirements to final implementation

● Supports several moderately complex business processes Duke Energy April 2017 – July 2017

IT Business Analyst/Manual QA Tester – Enhanced Customer Solutions (ECS) Project(s)

● Usage Alerts / Enrolled customers received usage alerts based on their AMI interval data, billing cycle, and personal preferences

● Conducted various testing scenarios via text, voice, and email communications on various platforms

● Tested the alert preferences in the usage alert management tool and set a budgeted dollar amount, alert threshold levels, alert type, and alert channel on various DE test accounts

● Forecasted the AMI interval data to ensure accurate readings from our off-shore vendor Bidgely

● Generated a default alert at the midpoint of the billing cycle to inform them of their current usage to date in kWh and dollars

● Implemented an optional threshold alert that is sent when the customer’s usage reaches their selected threshold level (50%, 75%, 90%, 100%) of their pre-set dollar amount, tested and improved this functionality

● Prepaid Advantage / Served as an immediate work group support for groups within Enhanced Customer Solutions for business and system processes

● Designed, revised, and implemented assigned processes and system enhancements to meet business needs and works to integrate these processes with other groups' processes

● Assisted with enhancing and expanding the existing project which includes enhancements to existing PayGo system functionality, upgrading to the latest version of PayGo software, streamlining business processes, expanding the eligible customer base, and automating manual processes that were used for the PayGo pilot

● Instrumental in developing use cases, test scripts for Product Testing, and UAT

● Experience documenting test defects within HP Quality Center Curo Health Services, LLC August 2016 – Feb 2017

Business/Data Analyst

● Gathered system & user requirements from stakeholders & developed, implemented, and tested the Fleet Management Tool

● Responsible for managing an annual budget of $8.4 mil

● Overseen & Managed the delivery of over 800+ telematics devices for the entire fleet

● Performed data, SQL queries, and statistical analysis and created utilization metrics for fleet vehicles

● Created databases for overall management of the fleet vehicles

● Assisted with the integration of back-office metrics and data with front-office operations to provide upper management with a complete view of their organization

● Identify trends, develop forecasting and developing monthly metrics & KPIs for fuel, maintenance, registration renewals, accident claims & employee turnover

● Perform root cause analyses in which I analyzed situations and trace a line of activities to find a root cause

● Expertise in extracting insights from large datasets using tools like SQL and Python

● Reviewed and ensured analysis data and programming code to meet regulatory and company standards

● Compiles and develops status reports as they relate to quarterly/annual fleet targets and vehicle utilization

● Manages meetings, agendas, minutes, and correspondence

● Responsible for the layout of presentations, reports, and statistical tables for distribution to Executive Leadership

B2R Finance L.P., The Blackstone Group (BX) May 2015 – June 2016 Cybersecurity Agile Business Analyst

Project(s)

● Hands-on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.

● Experience in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service, and Support Administration.

● Enhancing data loss prevention standards and policies, ensuring proper data backup schedules and practices

● Experience customizing standard objects - Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Reports, and Dashboards.

● Captured As-Is (manual process) state of the existing process through Visio

● Process credit card transactions via the SLP Investor Portal

● Developed process for SLP portal payments for a background check, credit checks, and appraisals via new vendor Cybersource

● Developed BRD and system design specifications based on company initiatives

● Ensured issues were quickly identified, tracked, reported on, and resolved promptly

● Applied to change management where needed

● Worked as a liaison between technical teams and the business

● Manage the development of new or revised applications, systems software, and/or enhancements to existing applications throughout the company and vendor (primarily Encompass)

● Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.

● Required to identify, diagnose and resolve technical issues for the applications in place at B2R Finance and our offsite Vendor (Digital Risk)

● Collaborate with analysts, designers, and system owners in the testing of new software programs and applications.

● Developed and install enhancements and upgrades to systems and application software assigned

● Work with network administrators and software support engineers to assist with deployment and production issues

● Utilized open-source data integration tool Talend for data extraction and batch mapping with B2R LOS web services

● Created data model for the Amazon Redshift database based on the source to target mapping and data extractions

PROFESSIONAL DEVELOPMENT

o Certified Scrum Master 2022 - Current

o North Carolina Central University, Durham, NC

o Biology Major / Business Minor

o JIRA/Confluence Training 2015 - 2022

o Scrum 2015/2022

o NERC CIP Certified thru November 2024

o JIRA 2018

o Kanban 2018

o RSA Archer 2018

References available upon request

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