Customer Service Team Members

REFERENCES

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EDUCATION

Texas A&M University

BS in Poltical Science Minor in Economics

Sharyland Pioneer HS

May 2019

Gabriel Serna

C4 Trucking LLC

Tel: 361-***-****

Carlos Ortegon

Attorney at Law

Tel: 956-***-****

956-***-****

*********@*****.***

602 Chelsea Dr.

Mission, TX 78573

JOB EXPERIENCE

Born and raised in the Rio Grande Valley, I am a results-oriented professional with strong communication and interpersonal skills. I am proficient in building rapport and fostering positive relationships. My analytical thinking, developed through a background in political science, enables me to assess needs and provide tailored solutions effectively. I have been told that I am a quick learner who adapts readily to new environments, I am dedicated to delivering exceptional customer experiences. Committed to continuous learning, I stay current with industry trends and best practices to drive success and contribute positively to team dynamics.

General Assistant

C4 Energy Services - Remote - Corpus Christi, TX

2023-Present

• Manages daily office operations, including scheduling meetings, and maintaining calendars, to ensure smooth workflow.

• Assisted in drafting and proofreading documents, correspondence, and reports, ensuring accuracy and clarity.

• Provided customer service support by answering phone calls, responding to emails, and handling inquiries from clients and team members.

• Coordinated travel arrangements, including booking flights, accommodations, and transportation for team members.

• Maintained office inventory by monitoring and ordering supplies, and liaising with vendors to ensure timely deliveries.

• Handled confidential and sensitive information with discretion and maintained organized record-keeping systems.

ABOUT ME

Law Intern

Carlos Ortegon Attorney at Law - Mission, TX

2022

• Assisted with tasks of a paralegal and attorney at law, including errands and completing tasks assigned by the team.

• Employed exceptional organizational abilities to ensure that case files were up-to-date and easily accessible for court proceedings.

• Demonstrated proficiency in Word and Excel to support legal document creation and analysis.

• Consistently delivered outstanding customer support through attentive listening, clear communication, and problem-solving skills during client phone interactions.

SCHOOL INVOLVEMENT

• TAMU Pi Beta Phi Sorority (4 years)

• Social Media Management for Pi

Phi- Texas ETA (2 years)

• Boys and Girls Club of America

Volunteer (3 Years)

• National Society of Leadership

and Success (2 Year)

• Competitive Cheerleader (4 Years)

• Leadership, Experience, and

Opportunity Club (4 Years)

SKILLS

• Experienced in Creative Problem Solving

• Proficient in Microsoft Excel, Word, and Other Computer Applications

• Strong Research and Writing Abilities

• Capable of Multitasking and Following Through on Projects to Achieve Objectives

• Highly Organized with a Keen Attention to Detail

• Collaborative and Team-Oriented

• Self-Motivated and Proactive

• Excellent Communicator

• Bilingual in English and Spanish

Contact this candidate