Services Representative Payroll Clerk
Resume:
References available upon Request
Saeda Lars
*************@*****.***
OBJECTIVE
Initiative-taking, goal-oriented, and adaptable professional with strong communication and organizational skills. Experienced in administrative, analytical, and strong written and verbal skills. Skilled at maintaining confidentiality and improving organizational processes to support teams.
EDUCATION
Business Administration June 2001
Evergreen Community College
SYSTEMS: ADP Workforce Now; Epic, QuickBooks
PROFESSIONAL SKILLS: Proficient in Microsoft Office programs (Excel, Word, PowerPoint, Outlook); Windows, Google Drive; Time management; Analytical; Typing 55 wpm; Teamwork; Communication; Organizational; Problem- Solving; Dependability, Confidentiality.
PROFESSIONAL EXPERIENCE
2015 – 2024 Kaiser Permanente Oakland, CA
Support Services Representative Payroll Clerk Pharmacy Clerk
Coordinated the scheduling of staff for training, certifications, and medical staffing to ensure smooth operational flow and compliance.
Audited and validated timesheets for union employees for accuracy before payroll submission.
Reconciled payroll reports, tax calculation, and tax related reporting results were correct.
Maintain accurate and current electronic files.
Responded to calls and messages from employees.
Provided patient-centered service while maintaining confidentiality with employee health records.
Collaborated closely with patients to resolve problems related to insurance coverage and prescriptions, ensuring that individuals receive timely and appropriate care.
2021 - 2023 Bass Medical Group Walnut Creek, CA
Payroll Administrator
Perform full-cycle payroll processing for union employees.
Ensured union payroll processing related functions in accordance with all federal, state, and local laws, collective bargaining agreements and all corporate policies and procedures.
Optimize procedures and documentation to improve efficiency of payroll operations.
Entered, verified, and processed employee time and attendance records using the time and attendance system. Maintain paid time accrual records, including Vacation, Sick, and Personal Time-Off (PTO).
Prepared and reconcile data reports.
Process authorized employee data change documents, maintain accurate and current electronic personnel data and paper employee files.
2001 – 2014 City of Richmond Richmond, CA
Communications Dispatcher
• Managed high pressure communications systems, dispatching emergency calls and providing critical information to first responders.
• Documented and tracked events, ensuring all information was recorded accurately and managed with confidentiality and professionalism.
• Provided support to community members in distress while managing calls, including those involving individuals from trauma impacted backgrounds.
• Worked in collaboration with community stakeholders to ensure effective communication and service delivery, particularly in under resourced neighborhoods.
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