Billing Specialist Accounts Receivable

LYDIA OBIANUJU OKAFOR

Location - Africa Email - ************@*****.***

Billing Specialist responsible for managing the billing cycle, collections, and providing all billing support to clients. Excellent organisational skills, attention to detail, and the ability to handle sensitive information with discretion. PROFESSIONAL EXPERIENCE

The Bioclean team, Remote Mar 2024 – Till date

Finance and Collections Associate

Industry - Biohazard, Services

● Generate invoices using QuickBooks

● Improve billing and collections processes

● Monitor accounts receivable and identify overdue accounts.

● Generate collections scripts for calls and emails to help improve collections and boost revenue

● Manually re-run declined payments.

● Process credit card payments on Quickbooks/Square.

● Contact customers with overdue accounts and attempt to collect the overdue amount or negotiate a payment plan.

● Resend invoices with Square or Quickbooks payment links to collect payments on overdue invoices.

● Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

● Resolve/ escalate customer issues and complaints concerning billing.

● Generate and submit regular end-of-week reports on the status of unpaid accounts and any repayment progress.

● Work with the debt collection agency to pursue legal action on unpaid past due invoices >180 days. Calgary Lock & Safe, Remote Sept 2022 – Nov 2023

Billing Specialist

Industry - Security, Safes. Services

● Generated all invoices including specific project management, and intercompany invoices via ERP and sent or uploaded them to the vendor portal.

● Used QuickBooks, Excel and Electronic Service Contol Accounting software to generate detailed invoicing taking into account individual client’s billing requirements.

● Synchronized project quotations, contracts and estimates with generated invoices to ensure accuracy.

● Payment processing using the Moneris payment platform, fostering an increase in collections.

● Resolved client inquiries, achieving an increase in customer satisfaction rates and invoice revisions.

● Generated billing and collections reports for meticulous monitoring of accounts receivable, reducing payment delays and strengthening cash flow.

● Collaborated with the team to ensure the timely collection of outstanding invoices, effectively reducing the ageing of company debt.

● Maintained 100% compliance with contracts, discount, warranty, tax, financial and legal billing standards to consistently foster client trust.

Reliance Infosystem, Remote Apr 2022 – Oct 2022

Billing Specialist

Industry - Tech, SaaS.

● Provided billing support and effectively solved all client’s billing inquiries.

● Generated and sent out invoices to clients with the use of Microsoft Dynamics 365

● Applied the use of the Microsoft Cloud solution provider portal to track and reduce Azure consumption debt ageing, boosting the company's cash flow and financial stability.

● Generated monthly Azure consumption reports via the Microsoft Cloud solution provider portal,monitored and reported customer budget overages.

● Cross-collaboration and communications with finance & sales teams based on overage reports to refine debt collection processes and increase revenue.

● Utilised the Microsoft Cloud Solution Provider portal to purchase, program and manage licenses for clients, maintaining a 100% compliance rate with Microsoft software licensing standards. Beamco Nigeria Ltd, Lagos, Nigeria Oct 2019– Apr 2022 Billing Associate

Industry - Engineering, Manufacturing, Construction. Delivery, Service.

● Created all client invoices, and project invoices with the use of Visual Dolphin Accounting software and QuickBooks adhering to the company’s billing process.

● Generated Proforma Invoices, cutting down on invoice returns and reissues further optimizing the invoicing cycle.

● Customer engagement and handles all customer billing inquiries.

● Ensured all generated invoices matched purchase orders, contracts with deliveries, field services and service centre jobs crucial for inventory accuracy.

● Collaborated with sales teams, and technicians to improve the accuracy of job-based supporting documents and reduce invoice revisions.

● Managed and updated payment schedules, to ensure late fees are added when due.

● Collection of unpaid invoices.

● Generated monthly collection reports to be shared with management. Chapel Hill Denham, Lagos, Nigeria Feb 2017 – May 2018 Administrative Assistant

Industry - Investment Banking, Management & Securities

● Managed external and internal communications.

● Answered and directed phone calls, emails, and other correspondence to the appropriate person.

● Administered calendars of senior executives. Scheduled and coordinated meetings, appointments, and travel arrangements for managers.

● Assisted with the preparation of financial reports, presentations, reports, budgets and other documents.

● Cross-collaborated with colleagues, departments and managers to ensure project completion efficiency.

● Assisted the HR department with recruitment and data entry on the recruitment database. LiveWell Initiative (LWI), Lagos Nigeria Nov 2015 – Feb 2017 Programme Officer

Industry - NGO.

● Deployed over 12 initiatives to increase public health awareness and community health knowledge.

● Cross-collaborated with logistics teams for the planning and implementation of these health initiatives.

● Created a memorandum of understanding for partnership purposes

● Generated post-health initiative reports for documentation purposes and also shared them with partners of each event

● Generated newsletters to be shared on Mailchimp with volunteers

● Fostered strategic partnerships, resulting in increased outreach and improved accounts receivable efficiency. EDUCATION

Babcock University, Nigeria

BSc in Public Health

SKILLS

● Advanced Microsoft Office & Google Workspace Mastery: Excel in leveraging the capabilities of Word, Excel, PowerPoint, and Outlook, alongside Google Docs, Sheets, and Drive to execute sophisticated data analysis, create compelling documentation, and foster collaborative engagement.

● Financial Acumen: Possess extensive proficiency in navigating complex financial landscapes, managing transactions, and steering budgetary controls across various accounting ecosystems.

● ERP & Project Management Prowess: Proficient in orchestrating business operations with top-tier ERP systems (including Quickbooks, Xero, Netsuite, and Microsoft Dynamics 365), ensuring a seamless, integrated approach to billing and process management.

● Communication Efficiency with Modern Platforms: Skilled in deploying platforms like Slack, Hubspot, Basecamp, Trello, Zoom, and Teams for streamlined team communication, ensuring a pulse on the collaborative heartbeat of project teams.

● Unerring Attention to Financial Precision: Display a consistent, meticulous approach to ensuring the pinpoint accuracy of financial records and reports.

● Analytical Insight Generation: Excel in distilling complex data into clear trends and insights, driving informed business decisions and strategies.

● Organizational Excellence: Demonstrate a methodical and organized methodology in task and resource management, upholding a paradigm of order and systematic efficiency.

● Interpersonal & Communication Elegance: Renowned for articulating messages with clarity, engaging stakeholders meaningfully, and nurturing relationships across a spectrum of professional landscapes.

● Agility in Technological and Procedural Adaptation: Quickly assimilate and implement cutting-edge information, demonstrating flexibility in the face of evolving business technologies and market dynamics.

● Guardian of Confidentiality: Unwavering commitment to preserving confidentiality and upholding a bastion of professional integrity.

● Reliable Execution & Time-Conscious Performance: A disciplined approach to executing directives with a laser focus on meeting and exceeding deadlines.

● Versatile Team Player & Independent Innovator: Known for a dual ability to thrive in both autonomous and team-centric environments, consistently contributing to collective achievements while pioneering individual initiatives.

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