Software Development Manual Testing

Ahmer Shaikh

Aurora, Illinois

Cell: 630-***-****

Email: *****.********@*****.***

US Citizen

Summary:

●With over 10 years of experience in Software and Hardware Testing, both in Automation and Manual testing, I possess a strong understanding of various aspects of the testing process, including Automation, Test Planning, Test Design, Test Execution, and Defect Reporting & and Tracking. • My experience spans multiple domains, including Banking, Healthcare, E-commerce applications, Salesforce, Onyx, and Medical Devices. • Throughout my career, I have managed multiple QA teams comprising 6-15 resources, ensuring efficient and effective testing processes. • I have a solid background in Agile-based software development methodology, with 8 years of experience in implementing Agile practices and working collaboratively in Agile teams.

Skills:

●Managing diverse teams across several locations, assigning & and reviewing work to the team members ensuring quality work and efficient team performance.

●Worked cross-functionally with other managers to streamline operations as part of the Team Foundation Server Admin Committee.

●Established, Implemented, and improved the QA test process, and quality standard in accordance with overall development and product release.

●Mitigated the QA Risk including escalation to senior management and collaborated with cross-functional teams to ensure testing quality..

●Acted as the primary point of contact for stakeholders, providing regular updates on project progress, addressing concerns, and incorporating feedback to refine project deliverables

●Responsible for maintaining open communication with project leaders and upper management to ensure that QA was informed of priorities, deadlines, project status, and release plans.

●Worked closely with change management to ensure only approved changes were assigned to a release.

●Communicated with functional and technical stakeholders, to schedule integration testing, and user acceptance testing, and provide input on planned production deployment dates.

●Responsible for daily activities of the QA staff assigned to various and multiple projects; Monitor the successful completion of the quality initiatives at every step of the Software Development Life Cycle SDLC.

●Writing, reviewing, and updating application test plans, test cases, automated test scripts, and test strategies and maintaining the respective documents.

●Expertise in Automation Testing, Manual Testing, GUI Software Testing, API testing, Database / Backend Testing, Functional testing, Integration Testing, Regression Testing, Sanity Testing, Smoke Testing, Performance testing, Security Testing, Black-box testing, and White box testing.

●Creating reports that contain a summary of test activities, final test results, and assessment of how well the testing has been performed using ExtentReport.

●Experienced in software automation tools & technologies like JAVA, Test NG, JUnit, Maven, PostMan, Appium, Test Complete, katalon, Browser Stack, Source Lab, SeeTest, Eclipse, Visual Studio

●Well-versed with software automation frameworks like Cypress, TOSCA, Playwrite, Selenium, Hybrid Framework, Behavioral Data Driven framework, RestAssured, Cucumber, Test Complete, Katalon, and Ranorex.

●Testing efficiency in both Client-Server and Web-based applications across multiple browsers.

●Implemented frameworks to automate mobile app testing using Android Studio simulator and Xcode simulator.

●Built CI/CD pipelines and their agents to execute test cases, enhancing the automation process for continuous integration and delivery.

●Worked with databases like Oracle, Postgres, and MySql using tools like Mysql Workbench, and TOAD.

●Managing test plans using Test management Tools like Zephyr, TM4J, TFS, QTest, and TestRail.

●Reporting bugs and tracking status through resolution systems like Atlassian's JIRA, TFS

●Experienced in using code repositories like Bitbucket, Git, and SVN and used tools like Tortoise SVN, SourceTree, and GitHub Desktop.

●Experience in core AWS services ( S3, EC2, ELB, EBS, Route53, VPC, etc.) and deployment services

●Experience of working with AEM/CQ, and Adobe Analytics in Web, Android, and IOS using Charles - automation & manual testing.

●Comfortable in working with multiple Operating systems - Windows, Linux/Unix, Mac

●Experienced in updating/upgrading ESX servers, Virtual Center servers, and Windows virtual machines using VMware Update Manager and manual upgrades for Patching.

Work Experience:

Philips HealthCare(Lifeline):

QA Lead Engineer (Nov 2016 – Present):

1.Healthcare client & Web-based, Android, IOS, hybrid applications (including e-commerce):

●Managing multiple on-shore & off-shore teams - build test strategy, define test scope, framework design, and automation planning including tools & technologies.

●Managed hiring and training of staff, conducted performance reviews, and developed staff capabilities to strengthen testing practices and business understanding.

●Directed and coordinated multiple concurrent projects, ensuring timely delivery and adherence to quality standards. Managed resource allocation and project timelines to meet organizational goals.

●Developed and communicated Service Level Agreements (SLA) and quality metrics for services provided, and motivated team members to achieve organizational objectives.

●Led and mentored a team of quality engineers and test specialists, providing technical guidance and coaching to enhance understanding of testing best practices and business issues.

●Developed and led the testing strategy for Microsoft Dynamics 365 applications to meet technical and business requirements, ensuring robust functionality and scalability.Collaborated with other leaders to ensure consistent application of quality practices across all lines of business, and provided oversight for the development and maintenance of quality programs, systems, and procedures.

●Led audit and inspection preparation, resolved audit findings, and liaised with auditing groups throughout internal and external audits.

●Ensured that services conformed to internal and external quality standards and guidelines, and ensured compliance with applicable quality and regulatory standards for products, processes, and software.

●Comprehensive knowledge of product development life cycle, risk assessment, verification & validation protocols (including ISO protocol), sterilization processes, and FDA Quality System Requirements.

●Applied knowledge of FDA requirements and other compliance standards to maintain testing integrity in regulated environments.

●Conducted security testing, penetration testing, and load testing to ensure the robustness and security of software systems.

●Build test strategy, define test scope, framework design, and automation planning including tools & technologies to be used.

●Supported release engineering functions to incorporate testing within the product life cycle and CI/CD pipelines.

●Engaged in technical discussions during user story refinement to ensure automated test plans were viable for creation and implementation.

●Followed quality assurance standards and tracked activities and compliance requirements to ensure adherence.

●Applied a strong understanding of SDLC and agile methodologies to adapt testing strategies in alignment with project phases and objectives. Actively participated in sprint planning, daily stand-ups, and retrospective meetings to ensure alignment with development teams.

●Performed responsibilities, including attending refinements, estimations, and performing code reviews. Received work direction from Senior developers as required.

●Led the design, development, and execution of end-to-end testing strategies across web, mobile, and API platforms. Built comprehensive test scenarios ensuring all system components (UI, backend, and API services) functioned seamlessly together. Validated workflows from initiation to completion, ensuring a smooth user experience and functional reliability.

●Conducted integration testing for complex distributed systems, validating that multiple modules and services interacted correctly. Ensured seamless communication between various layers such as databases, front-end interfaces, and APIs. Verified proper data flow and interactions, preventing integration defects and system failures.

●Developed and executed automated test suites using JMeter, and other equivalent tools, focusing on performance testing and site optimization.

●Lead testing initiatives for Oracle Cloud, focusing on Oracle HR modules. Developed and executed comprehensive test plans, ensuring all HR functionalities were rigorously tested and met business requirements.

●Developed and maintained automation test scripts for Oracle HCM and customized web systems, ensuring coverage of critical functionalities.

●Built and maintained E2E automation test frameworks using Java-based Selenium, Appium, Katalon, Cypress, TOSCA, and Playwright with type script.

●Developed and maintained automated test scripts using Playwright/type script to ensure comprehensive coverage and reliability of web applications.

●Implemented Playwright for cross-browser testing, verifying application functionality on multiple browsers and platforms.

●Executed Playwright test scenarios across various environments to ensure application stability and performance, reducing manual testing efforts by 70%.

●Utilized automated testing tools such as WAVE, axe, and ANDI to evaluate accessibility compliance and identify areas for improvement.

●Developed CI/CD pipelines using Bamboo, Jenkins, and GitHub Actions, optimizing the automation process for continuous integration and delivery.

●Created and maintained a comprehensive suite of automated test scripts in Selenium, Appium, and Cucumber for functional, integration, regression, and end-to-end testing.

●Designed and implemented customized frameworks for API testing using RestAssured and Cucumber, enabling efficient and reliable API validation.

●Conducted cross-browser and mobile device testing on Android & iOS native and hybrid apps using local environments & cloud-based environments like BrowserStack, SeeTest, and Sauce Labs.

●Automated mobile app testing using Android Studio Emulator and Xcode Simulator, enhancing the robustness and reliability of mobile app testing processes.

●Familiarity with MATLAB and LabVIEW for specialized testing and automation in engineering-driven environments.

●Utilized BrowserStack for cross-browser and mobile device testing, ensuring consistent performance and functionality across different devices and platforms.

●Executed Load Runner/JMeter scenarios based on complex business scenarios with different monitors for Stress testing, Scalability testing, Failover testing, and Load testing.

●Managed and maintained test scripts and documentation using Git, ensuring all changes were tracked and version-controlled, facilitating seamless collaboration and code integrity.

●Automated regression, integration, functional, and performance testing, ensuring comprehensive test coverage and early detection of defects.

●Wrote complex SQL queries to validate data and support testing activities, including SELECT, UPDATE, and INSERT statements, as well as INNER and OUTER joins and aggregates.

●Extensive experience in testing AWS-hosted applications and Docker containers, ensuring functionality, performance, and scalability.

●Proficient in creating and executing test plans, test cases, and test scripts for AWS-hosted, Dockerized applications, utilizing tools like AWS ECS and Docker Compose.

●Skilled in conducting integration, regression, and performance testing of AWS-hosted, Docker applications, collaborating with cross-functional teams to ensure high-quality deliverables.

●Experienced with AWS Snowflake for data warehousing and analytics testing

●Managed and organized test cases, test suites, and test runs using QTest and Zypher, ensuring comprehensive test coverage and streamlined test execution processes.

●Utilized Jira for efficient ticket and test management, ensuring all issues were documented, tracked, and resolved promptly. Created detailed reports and dashboards to monitor test progress and quality metrics.

●Tested firmware and software for enterprise-class II and III medical device wearables for Android and iOS.

●Extensive experience with Medicare, Medicaid, Commercial Insurance, EDI 837/835 transactions, claim processing, CPT codes, and ICD-10 codes.

●Directed the testing of Pricing, Benefits Configurations, and Authorizations, ensuring accurate benefits/cost share application to claims.

●Assisted in the evaluation, design, testing, and configuration of claims benefits business rules and Authorizations.

●Experienced as a QA in Salesforce.com CRM application, mainly with Leads, Contacts, Accounts, Cases, Assets, Campaigns, Opportunities, Orders, and Services entities.

●Proficient in testing custom configurations and workflows within Salesforce to meet specific business requirements, ensuring seamless integration with existing processes.

●Conducted regression testing to validate Salesforce updates, patches, and enhancements, ensuring existing functionalities were unaffected and maintaining system stability.

●Validated data migration processes, ensuring data accuracy and consistency during migration from legacy systems to Salesforce CRM.

●Leveraged Salesforce and Snowflake knowledge to perform data analysis, create and execute SQL/SOQL queries, and troubleshoot issues across systems.

●Performed rigorous integration testing with third-party applications and systems to guarantee seamless data flow and functionality across the Salesforce ecosystem.

2.Data Validation.

●Utilized Azure Databricks and AWS Snowflake to execute comprehensive testing of firmware and medical devices, ensuring functional correctness, performance, operational, and implementation properties met system requirements.

●Conducted extensive end-to-end testing on medical devices, reducing risks and improving performance.

●Developed and validated ETL test scripts based on technical specifications, data design documents, and source-to-target mappings using Azure Databricks.

●Tested Medicaid MDP EQRS and TMSIS data, focusing on functionality and system performance.

●with cross-functional teams to analyze system requirements, identify potential issues, and design efficient testing strategies for Medicaid MDP EQRS and TMSIS data.

●Conducted rigorous data validation and verification processes Using AWS Snowflake, identifying and resolving anomalies, inconsistencies, and data integrity issues within the Medicaid database.

●Executed various testing methodologies, including functional, regression, integration, and performance testing, to evaluate the quality and functionality of Medicaid MDP EQRS and TMSIS data.

●Conducted rigorous data validation tests to ensure the accuracy and integrity of medical device data, collaborating with cross-functional teams to address issues.

●Utilized industry-standard tools and techniques for data validation and analysis, including data profiling, data mapping, and data lineage, reporting findings to stakeholders.

●Developed and executed test plans for various medical devices, including infusion pumps, glucose meters, and vital signs monitors, reporting results to product development teams.

●Collaborated with software engineers, product managers, and regulatory teams to ensure compliance with FDA regulations and standards for medical device software testing and data validation.

3.Adobe: AEM, Adobe Analytics, Adobe Target.

●End-to-end manual & automation application testing on the author, publisher, dispatcher, CRX, and user admin

●Experience in implementing Web applications, Web Content Management (WCM), and Digital Asset Management (DAM) solutions using AEM.

●Developed e-commerce websites using AEM/CQ, including the creation, configuration, and integration of templates, components, dialogs, widgets, workflows

●Used Target Analytics Tool for tracking the end-user activities & their testing.

●Collaborate with site developers to modify and improve the data layer for enhanced analytics on web and mobile apps.

●Work with other data analysts to provide development coverage and support.

●Collaborate within Digital Analytics to enhance the quality and value of team deliverables.

●Actively test new releases on iOS and Android using the Charles Proxy tool, and coordinate with the development team to fix bugs found during integration testing.

●Perform QA validation to ensure accuracy and reliability of data analytics on web and mobile apps.

●Conduct thorough testing to validate data tagging and tracking implementation.

●Ensure data integrity and accuracy by validating analytics setups across different platforms.

●Created the automation Scripts and strategy for Adobe analytic testing.

HEWLETT PACKARD ENTERPRISE:

Sr: Test Engineer Southborough, MA (March 2016 to October):

1. Data center monitoring application

●Worked as a QA Lead with a small team of 4, ensuring timely and quality delivery.

●Addressed client’s changing requirements through Acceptance Criteria and worked on them accordingly.

●Communicated with Developers, Testers, and BAs about the testing scripts and frameworks, ensuring adherence to agile methodology and QA best practices.

●Conducted Manual Testing: written and modified manual/automation test cases for web browsers, backend, Android & iOS applications, including bug verification, exploratory testing, peer review, and manual regression testing on a bi-weekly basis.

●Designed and implemented test automation frameworks for functional and regression testing of web applications and mobile apps using Selenium WebDriver and Appium.

●Automated mobile app testing on Android, iOS, and web platforms.

●Automated API and database testing to ensure comprehensive coverage and data integrity.

●Written automation test scripts using frameworks like Selenium, Java, TestNG, JUnit, Maven & Sauce Labs.

●Implemented end-to-end CI/CD pipelines based on client requirements, integrating automation scripts with Jenkins for Continuous Integration and generating detailed reports using Extent Reports for higher management/stakeholders.

●Used Browser Stack for cross-browser testing on different devices and operating systems.

●Extensively used VM to run codes on the Windows platform.

●Logged defects on JIRA and tested and retested reported defects after fixes.

●Conducted numerous proof of concepts (POCs) to bring better automation solutions based on client requirements.

Software Test Engineer

Walgreens, IL - April 2012 to March 2016

1. Retail & pharmaceutical e-commerce application

●Worked as a QA tester and was responsible for analyzing and understanding the requirements by taking part in requirement walk-through meetings.

●Performed the detailed analysis of the requirements for designing the test cases and any ambiguities in the requirements/documents were resolved with BA.

●Application test automation using Java, Selenium WebDriver, TestNG, Eclipse IDE

●Used AEM Adobe to create, manage and configure the web pages and for the debugging.

●Worked closely with the development team to get the QA activities done effectively.

●Inserted Standard and Run-time database checkpoints to check the content and integrity of the system.

●Performed Functional (Black Box) and Structural (White Box) testing.

●Created, Modified, and Debugged the Testing Scripts.

●Conducted System and Regression testing identified application errors and interacted with developers to resolve technical issues.

●Conducted Multi browser testing on IE, Firefox, and Chrome.

●Used SQL queries for data verification and Backend Testing of the application.

●Extensively used MS Office suite (MS Excel, MS Word, MS PowerPoint) for documentation and data interpretation.

Systems Administrator:

Interactive Data, remote November 2011 to April 2012:

●Installation, configuration and upgrade of Red hat Linux 5/6, AIX 5/6, Cent OS 5.8, Solaris and Windows operating systems.

●Installed Windows server configured, debugging software and hardware.

●Remote monitoring and management of server hardware.

●Installation and administration of DNS, NIS, NFS, NTP, Samba, and server.

●Migrated from Exchange 2007 to Exchange 2010

●Troubleshoot any performance or configuration issues/incidents with Apache Webservers and engage Middleware teams to troubleshoot JVM issues..

●Package management using RPM, YUM, and UP2DATE in Red Hat Linux.

●Installed and deployed the VMware ESX containers for the VM cloud and Vsphere

●Worked closely with Cloud teams to build and deploy VMs using Open Stack and VMware.

●Maintained AWS Linux Instances.

●Build about 50 Linux servers in a cloud environment using AWS EC2.

●Experience in cloud computing technology AWS (Amazon Web Services).

●Experience working in VMware ESX (VSphere) hypervisor for virtualization and installed different OS such as Solaris, Linux (RHEL), and Windows.

●Performed Vmotion using the VCenter 5.0 on the ESX machines for migrating the VMs online.

Education: Bachelor in commerce and CIT.

TECHNICAL SUMMARY:

●Selenium

●TestNG

●Java

●Maven

●Jenkin

●Junit

●JIRA

●REST API

●Web Driver

●AngularJS

●Waterfall

●MySQL

●Agile

●Swift

●Postgres

●CSS 3

●HTML 5

●JavaScript

●Linux

●VMWare

●SQL Server

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