Customer Service DST & Phlebotomist
Resume:
Mary Coleman-Steed
**** ****** ** ****** ** *****
Clover, SC 29710
****.******@*****.***
Professional Summary
• Phlebotomist Certification
• DOT Certification
• Warehouse
• BLS
• Medicine Management Certification
• Assisting With Medication Certified
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Medical Assistant
ARCpoint Labs-Rock Hill, SC
November 2023 to November 2024
• observed screening
• Data Entry of results
• Giving injections
• DOT drug screening
• DSS cases include hair nails blood or urine
• Phlebotomy on Seek Peek test
• Chemical Dependency Technician
• Prepare lab tests
• Sterilize instruments and patient rooms
• Prepare and administer patient medication
• Administrative tasks – manage medical records, patient scheduling
• Record accurate patient history, vital signs, and current medical status (triage) Chemical Dependency Technician
New Season opiate abuse Treatment Center-York, SC
November 2022 to August 2023
• Specimen Collector
• checking in answer calls routine transfers and collects nonblood collection throat swabs for laboratory testing.
• UDS Drug screening observer
• interact with customers to address their concerns, answer their questions and assist them.
• Data Entry
• Collecting patient information.
• Handling and transcribing medical records. Managing communications with doctors, patients PHI Phlebotomist/DST
CSL Plasma-Rock Hill, SC
April 2021 to November 2022
• Obtains blood/plasma specimens
• Answering questions about a company's products or services.
• Processing orders and transactions.
• Resolving issues and troubleshooting technical problems.
• Delivering information about a company's offerings.
• Providing proactive customer outreach.
• Handling customer complaints.
• Collecting and analyzing customer feedback.
• My job duty was to disconnect plasma donors and also for me to get them setup doing venipuncture. Customer Service/Claims Specialist/ Data Entry
QURE Medical-Fort Mill, SC
January 2020 to December 2021
• processing medical record requests and reviewing the secondary and tertiary claims for legitimacy
• Entering customer and account data from source documents within time limits.
• Compiling, verifying accuracy and sorting information to prepare source data for computer entry.
• Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information. Assembler/Inspector/Scanning
Cardinal Health-Rock Hill, SC
November 2018 to January 2020
• Scanning packages through FedEx Systems
• Packing
• RF scanners
• to inspect, test, and sample materials, parts, or products for defects and any deviations from specifications
• Carry out production, inspection, packaging and machine operation duties
• Set up machinery and ensure all materials are readily available
• Effectively monitor production equipment
• Assist the shop technicians and materials clerk as necessary
• Perform appropriate duties as assigned by management
• Maintain a safe and clean work space
• Follow established safety rules and regulations
CareGiver
Private Health Care
September 2010 to April 2017
Engage clients with gentle activities including taking walks, working puzzles, and reading.
• Complete errands such as grocery shopping.
• Manage clients schedules and accompany to doctors visits or other appointments.
• Maintain safe, clean, and healthy environment for all clients. Education
High school diploma
CHESTER SENIOR HIGH
Skills
• Customer service (4 years)
• Caregiving (7 years)
• Excel
• Laboratory Experience (4 years)
• Microsoft Word (8 years)
• Laboratory experience (4 years)
• Specimen collection / processing (2 years)
• Venipuncture (4 years)
• Phlebotomy (4 years)
• EMR Systems (2 years)
• Epic (3 years)
• Clerical Experience
• Medical Records
• Medical terminology (4 years)
• Medical office experience (2 years)
• Patient care (7 years)
• Shipping
• Time Management
• Computer skills
• Organizational skills
• Time management
• English
• Chairside assisting
• Microsoft Outlook
• Experience Administering Injections
Certifications and Licenses
BLS Certification
November 2022 to Present
Certified Phlebotomy Technician
May 2021 to Present
ZUS-PHER-191
Certified Medication Aide
November 2022 to Present
Medication Management/Treatment Errors in Behavior Health CPR Certification
Patient Care and Hygiene
August 2024 to Present
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