Client Relations West Chester
Resume:
Carol Kaiser
West Chester, OH *****
***************@*****.***
Professional Summary
Accomplished professional with a proven track record at United Healthcare, adept in organization and verbal communication. Excelled in client relations and efficiently managed insurance claims, achieving high customer satisfaction. Demonstrates strong telephone skills and a commitment to excellence, fostering positive outcomes in fast-paced environments.
Skills
Organization skills
Telephone skills
Verbal and written communication
Customer/Client relations
Work History
September 2017 - November 2020
Trendz Salon
Receptionist
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered central telephone system and directed calls accordingly.
September 2014 - September 2017
United Healthcare - Blue Ash, OH
Claims Adjuster
Examined claims forms and other records to determine insurance coverage.
Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
Answered customer questions regarding deductibles.
March 2014 - May 2016
Linens 'n Things - West Chester, OH
Cashier
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Education
June 1976
Norwood HS Norwood, OH
Diploma Business
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