Customer Service Data Entry

COURTNEY BOYCE 919-***-****

********.*******@*****.***

Raleigh, NC

Medical Admin linkedin.com/cbboyce87

P R O F E S S I O N A L S U M M A R Y

Experienced professional with over 10 years of experience in delivering exceptional support to customers. Skilled in effectively resolving inquiries, complaints, and issues to achieve customer satisfaction. Strong communication skills with a friendly and approachable demeanor. Proficient in utilizing various CRM software platforms and multitasking in fast-paced environments. A dedicated team player committed to providing outstanding service and building positive relationships with customers

S K I L L S

HIPAA Communication Skills EHR Systems Microsoft Office Patient Care Scheduling Multi-tasking Google Docs

Troubleshooting Document Review Sales Customer Service Data Entry Health Information Management Marketing Attention to detail Medical Terminology Communication Skills Event Planning Time Management E D U C A T I O N

Medical Coding Durham Tech Community College, Durham NC In-Progress W O R K E X P E R I E N C E

MyEyeDr, Raleigh NC

OPTICIAN Feb2023 – June2024

● Helped customers select eyeglass frames, ordered contact lenses for patients.

● Measured customers' pupillary distance (PD) to ensure correct lens placement in the frame.

● Adjusted eyeglasses for customers to achieve comfortable fit.

● Handled sales transactions by calculating costs, processing payments, issuing receipts or invoices, and submitting insurance claims if applicable. Explaining EOBs to patients when they had questions about additional charges.

● Taught I&R classes. Pulled and verified insurance. Scheduled appointments and assisted with inventory 4x a year. Growing Child Pediatrics

Scheduling Coordinator May2022 – Dec2022

● Scheduled patient appointments and ensuring that they are scheduled at suitable times according to the availability of healthcare providers.

● Handled incoming phone calls from patients(guardian’s) or referring physicians to schedule appointments or reschedule/cancel existing ones.

● Updated patient information in electronic health records (HER) systems to maintain accurate and up-to-date records. Sending forms/documents to patients. Send reminders to patients about upcoming appointments. CUSTOMER SERVICE REP Sept2021 – May2022

YMCA of the Triangle, Raleigh NC

CUSTOMER SERVICE REP

● Answered phone calls, emails, or chats to assist customers with their questions, concerns, or complaints.

● Educated customers about a company's programs and helping them make informed decisions.

● Investigated and resolved customer complaints or problems in a timely manner to ensure customer satisfaction.

● Identified situations that require further assistance

● Helped customers with signing up for different programs and memberships. Dec2019 – Aug 2021

Victra, Raleigh NC

● Responded to customer calls, emails, or chat messages to address their questions, concerns, or requests regarding products, services, billing, or technical issues.

● Assisted customers with troubleshooting problems related to their devices or services.

● Scheduled appointments in the store to purchase new devices

● Explained bills to customers if they had any questions.

● Assisted with ordering new devices through our sales team. RECEPTIONIST October2020–August2021

Wayne Dalton, Raleigh NC

● Greeted and welcomed visitors or guests to the office.

● Answered and directed phone calls to the appropriate person or department.

● Scheduled appointments, meetings, or conference room bookings.

● Provided general administrative support such as filing, photocopying, and data entry. CUSTOMER SERVICE REP October2018 – October2020

Target, Wake Forest

● Greeted and assisted customers with their shopping needs.

● Stocked shelves and ensuring products are properly displayed.

● Operated cash registers and handled customer transactions accurately.

● Answered customer questions, providing product information, and offering recommendations or alternatives.

● Shopped for customers order and preparing them for pick up or shipment. CATERING MANAGER Jun 2017 – Dec2018

Jasons Deli, Raleigh NC

● Assisted in food preparation and presentation at events and functions. Setting up and breaking down catering stations, tables, chairs, and other equipment.

● Ensured adherence to food safety standards and regulations. Assisted with inventory management and restocked supplies as needed.

● Transported food items to various locations for off-site events. Provided friendly and efficient customer service to event guests.

TRAINER/CATERING ASSISTANT October2012 – April2016 Panera Bread, Raleigh NC

● Coordinated with clients to determine their catering needs, selected appropriate menu options, and helped to plan the timeline of events.

● Delivered food orders to off-site locations while maintaining a professional appearance and delivering exceptional customer service.

● Followed proper food handling procedures to maintain health department regulations regarding cleanliness, hygiene practices, and temperature control.

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