Pharmacy Manager Customer Service
Resume:
JACKLYNNE K. KAMAU Pharm. D
*******@*****.***
Profile Summary
Retail Pharmacist and Pharmacy Manager of fast-paced (over 1000 scripts a day) pharmacies in Texas.
Proven modelling and sharing of customer service best practices
Recognized for Inventory Control Excellence in a fast paced retail pharmacy setting
Registered as a pharmacist, diabetic educator and immunizer with the Texas State Board of Pharmacy
Professional Experience
Shavanno Oaks Pharmacy, San Antonio (PRN)
All tasks pertaining to a pharmacist on a prn basis
Compounding of pharmaceutical preparations in pain management
Pharmacy Manager Walgreens in San Antonio TX 2003-2010
Grew and managed several stores at least 50% in inventory and turn over to over USD 1 million monthly to promote sales and enhance stocking.
Instituted systems that enhanced the stores audit records to outstanding.
Increase pharmacy sales by 20% by collaborating with doctors and other HCPs to promote pharmacy services.
Collaborated with District Pharmacy Supervisor in a venture working with third party prescription business resulting to revenue growth from 70% to 90%.
Grew and maintained generic utilization to 90% in all stores managed
Ensured compliance with federal and state regulations as stipulated by the Texas State Board of Pharmacy.
Reduced wait time on inbound calls to pharmacy from 10 min to average 2 min.
Awarded Manager excellence award every year for implementing superior inventory control standards across six (6) stores
Perform all duties pertaining to the position of a pharmacist
Pharmacy Operations
Maintained patient counselling encounters to over 90% in-store
Installed and maintained new MTM program in the pharmacy
Ensured 100% compliance on TSBP regulations and demonstrated at each inspection
Ensure the use of all elements of Good Faith Dispensing policy in conjunction with state and federal control substance laws
People and Performance Management
Implemented brown bag activities in several stores to four brown bag events per month in collaboration with area healthcare providers and nursing homes in the neighborhoods.
Maintained 90% staff retention in the pharmacy
Implemented and performed retail, clinical and wellness services such as immunizations, flu shots, diabetes awareness and other preventative healthcare services
Cross trained with front of the store staff and partnered with Store Manager to establish expectations and goals while promoting team work
Manage Pharmacy Staff performance via formal performance reviews. Ensure compliance with employment laws.
Identify, mentor, train, develop high potential team members, and proactively manage career progression. Successfully mentored 2 technicians into pharmacy school and several technicians to various leadership positions
Address employee relations concerns and maintain morale and ensuring positive employee-management relationship
Business Performance Management
Responsible for analyzing performance data including pharmacy financial, customer service, loss prevention and inventory management.
Increased profit by identifying innovative alternatives in the pharmacy and in other parts of the store
Merchandising to ensure right product, right price, attractive accessible display, appropriate communication and upselling
Review Key Performance Indicators with Pharmacists, Store Manager and Healthcare Supervisor
Identified pharmacy performance trends and opportunities for improvement
Develop and maintain relationships with local medical community. Reach out to the community to promote the pharmacy through events like brown bag events and health checks
Education.
Post Graduate Certificate in Public Health 2010
University of Texas Health Science Center, Houston TX.
Doctor of Pharmacy 2002
Texas Southern University Houston TX
Professional Memberships
1.Texas Pharmacy Association.
2.National Community Pharmacy Association (NCPA.)
3.Regulatory Affairs Professionals Society
Languages
Bilingual (speech, reading and writing fluency.) English and Swahili.
References:
Available upon request.
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