Customer Service Supervisor

SYLVIA MAGAÑA

Weslaco TX ***** · ***/***-****

**********@*****.***

Experienced Customer Service Supervisor bringing 18 years of quality performance in customer support supervisory roles. I am skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

EXPERIENCE

JANUARY 2024 – CURRENT

CUSTOMER SERVICE SUPERVISOR, j & J Tax and bookeeping / Donna, TX

Promote a positive work environment through open communication channels, fostering team collaboration and high morale.

Collaborated with other departments to address recurring customer concerns, improving overall service quality.

Coached employees through day-to-day work and complex problems.

Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.

Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.

Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.

Maintained complete records of client tax returns and supporting documentation in secured areas.

Maintained compliance by adhering to current tax laws and regulations.

MAY 2021 – MARCH 2024

PROPERTY MANAGER, primrose village / weslaco, tx

Supervised day-to-day operations to meet performance, quality and service expectations.

Maintained a clean, safe, and organized store environment to enhance customer experience.

Developed strong working relationships with staff, fostering a positive work environment.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

MAY 2017 – FEBRUARY 2021

PROPERTY MANAGENMENT ASST, foresight management / pharr, tx

Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.

Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.

Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.

Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.

Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Maintained compliance with local regulations through thorough knowledge of housing codes and regular inspections of premises.

MAY 2006 – APRIL 2017

ASST LEASING MANAGER, sevilla apartments / weslaco, tx

Assisted in the leasing process for successful occupancy rates and revenue growth.

Increased tenant satisfaction by addressing concerns promptly and efficiently.

Conducted market research to remain competitive with local rental rates and amenities.

Developed marketing strategies to attract new tenants and maintain existing ones, enhancing community engagement.

Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Communicated effectively with owners, residents, and on-site associates.

VOLUNTEER WORK

MAY 2010 – APRIL 2023

UNITED WAY OF SOUTH TEXAS

Used strong interpersonal communication skills to convey information to others.

Maintained clean, neat, and operational facilities to serve program needs.

Assisted with special events and programs.

Supported engaging, fun, and smooth-running events by helping with organization and planning.

Enhanced educational opportunities by volunteering as teaching assistant in underprivileged areas.

Increased cultural awareness with organization of multicultural festivals.

Fostered sense of community, organizing neighborhood gatherings.

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