Customer Service Be A

Shanon Clark

***** * **** **. *******, Ok. ***** • 580-***-**** • **@*****.***

CAREER OVERVIEW

Employed in Operations for 23 years at First Bank and Trust Company. I am highly motivated, competitive and willing to learn to further my career. I am able to work at a fast pace and multitask, while being proficient and meet needed deadlines in a timely manner. I take pride in the work I perform and strive to be a valued officer for the bank and the community.

CORE COMPETENCIES

• Dependable

• Detailed and Organized.

• Accounting Expertise

PROFESSIONAL EXPERIENCE

FIRST BANK AND TRUST COMPANY CLINTON, OK

VP &Cashier, October 2000 -present

• First and foremost, Customer Service.

• Operating ACH and the Proof Department.

• Team Player

• Reliable

• Daily operations such as, receiving ACH files and incoming cash letters, entering work through proof, balancing proof work and the teller's work.

• Creating end of day and end of month.

• TIB Investment reconciliation

• Printing off customer daily statements and end of month statements for commercial accounts.

• Issue notices and e-mail to customer clients.

• Collecting data for SSA and SSI income to send to the Social Security Administration.

• Processing EFT's.

• Send and receive wires.

• Answering phone calls, directing to the correct department, assist customers with questions about their account(s).

• Transfer money.

• Preparing debit cards.

• Verifying debit cards with holds

• Processing fraud chargebacks for debit card transactions with correct paperwork and submitting to Shazam.

• Schedule and preparing needed paperwork for audits.

• Restoring cash in ATM, balancing, and counting outside A TM cash.

• Assisting Tellers.

• Stop payments.

• Change of addresses.

• Setting up E-Statements.

• Setting up online banking.

• Assisting customers with Internet banking and App issues.

• Assist Whitney King and/or cover do her duties if she is out of the office.

Contact this candidate