Customer Service Representative
Resume:
Tushauna Clay
Lithonia, GA *****
****************@*****.***
Work Experience
Data Entry
Registrar Of Voters-DeKalb County, GA
Present
maintaining computer database of registered voters, issuing absentee ballots This position will assist with maintaining the voter registration list.
Customer Service Representative
DeKalb County Government-Decatur, GA
January 2024 to June 2024
Call center answer customer questions and provide new account numbers and give general information about the account
Customer Service Representative
Internal Revenue Service-Atlanta, GA
November 2022 to December 2023
registering commercial vehicles that allows for interstate operation under a single registration plate and registration certificate (cab card) issued by your “base” state. Claims Specialist/Customer Service Rep
ACME FURNITURE-Norcross-GA
September 2021 to October 2022
Respond to customer's inquiries regarding sales, billing and delivery; call customers to confirm and schedule deliveries; partner with the sales team to meet
• Service customers with questions or concerns regarding their purchase. • Accurately record customer reports into the customer service module... negotiating claims settlements, validating claims to prevent fraud, creating testimonies as needed, developing claim review plans, and checking necessary documents and related resolve claims.
Front Desk Receptionist
Courtyard by Marriott-Tucker, GA
April 2022 to July 2022
Check ins and check outs maintain guests info and room receive payment by cash and check credit cards assisted customers by providing information and resolving their complaints greeted customers entering establishment answer customers questions and providing information about hotel rooms and price Customer Service Representative
Sysnet Global Solutions-Atlanta, GA
March 2020 to September 2021
helps build and support cyber security and compliance solutions that help businesses to improve security and acquiring organisations to reduce risk. Managing merchants security and compliance Cashier/Customer Service
CVS Health-Norcross-GA
June 2019 to January 2020
Greeted customers and ascertained what each customer want and need. Recommend selected and locate merchandise answer questions computed sale price total purchase and receive processed cash credit
Sales Manager
Avions Home Decor-Duluth, GA
February 2019 to June 2019
Sales transaction sale void sale refunds take cash credit cards making deposits inventory stocking floor greeting customers making decision on discounted items Guest Service Representative
Best Western-Duluth, GA
November 2018 to January 2019
Check ins and check outs maintain guests info and room receive payment by cash and check credit cards assisted customers by providing information and resolving their complaints greeted customers entering establishment answer customers questions and providing information about hotel rooms and price Front Desk Clerk
Best Western-Pineville, NC
May 2017 to October 2018
Check ins and check outs maintain guests info and room receive payment by cash and check credit cards assisted customers by providing information and resolving their complaints greeted customers entering establishment answer customers questions and providing information about hotel rooms and price Customer Service
Best Western-Pineville-NC
November 2017 to May 2018
Greeted customers and ascertained what each customer want and need. Recommend selected and locate merchandise answer questions computed sale price total purchase and receive processed cash credit payment prepared sales slips or sales contracts. Maintain knowledge of current sales and promotions policies regarding payment and exchanges and security practices. Maintain records related to sales.
Front Desk Clerk
Microtel Inn & Suites-Charleston, WV
October 2014 to December 2016
Check ins and check outs data base entering handling guests information booking rooms answer phone make reservations
Front Desk Clerk
Microtel Inn & Suites-Beckley, WV
November 2014 to December 2015
Check ins and check outs maintain guests info and room receive payment by cash and check credit cards assisted customers by providing information and resolving their complaints greeted customers entering establishment answer customers questions and providing information about hotel rooms and price Teacher Assistant
Central Elementary School-Beckley, WV
August 2012 to June 2014
monitor students' progress, and help them to learn the material that teachers present.Assistants-may grade tests and check homework, and Assist with daily needs as required Group Sales Manager
Winter place Ski Resort-Beckley, WV
November 2007 to March 2010
Operating office machine such as photocopier and scanners facsimile machine voice mail system and personal computer
Answer telephone directed calls and took messages
Maintain and update filing inventory mailing and database system either manually or using a computer Communicated with customers employees and other individuals to answer questions disseminate or explain information take orders and address complaints Opened sorted and routed incoming mail answered correspondence and prepared outgoing mail Compiled copied sorted and file records of office activities business transactions and other activities Computed records and proffered data and other information such as records or reports Typed formatted proofread and edited correspondence and other documents from notes or dictating machines using computers or typewriter
Complete work schedules managed calendar and arranged appointments Reviewed files records and other documents to obtain information to respond to request Customer Service Representative
Rite Aid-Beckley, WV
March 2005 to May 2007
Greeted customers and ascertained what each customer want and need. Recommend selected and locate merchandise answer questions computed sale price total purchase and receive processed cash credit
Office Assistant
Mountain State University HR-Beckley, WV
August 1997 to June 2005
Operating office machine such as photocopier and scanners facsimile machine voice mail system and personal computer
Answer telephone directed calls and took messages
Maintain and update filing inventory mailing and database system either manually or using a computer Communicated with customers employees and other individuals to answer questions disseminate or explain information take orders and address complaints Opened sorted and routed incoming mail answered correspondence and prepared outgoing mail Compiled copied sorted and file records of office activities business transactions and other activities Computed records and proffered data and other information such as records or reports Typed formatted proofread and edited correspondence and other documents from notes or dictating machines using computers or typewriter
Complete work schedules managed calendar and arranged appointments Reviewed files records and other documents to obtain information to respond to request Education
Diploma in General
Woodrow Wilson High School - Beckley, WV
August 1993 to June 1996
Valley College Mountain State College
Skills
• Public health
• Security Analysis
• Microsoft Windows
• Office Administration. Retail. Cashier. Customer Service (8 years)
• Network Firewalls
• Guest Service
• Computer Networking
• Inventory Management
• Proofreading
• Project Management
• Help Desk
• Disaster Recovery
• Sales
• Salesforce
• Data Entry
• Microsoft SharePoint
• Personal Assistant Experience
• Microsoft Windows Server
• Front Desk
• Active Directory
• Sales Management
• Information Security
• Customer Service
• Cybersecurity
• Calendar Management
• Hostess
• Quality assurance
• Receptionist
• Guest relations
Certifications and Licenses
CompTIA Security+
CompTIA Network+
MCP
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