Customer Service Team Member

DANIELLE LEE

763-***-**** ********@******.*** Ham Lake, MN 55303

SUMMARY

Creative and skilled Cake Decorator with a passion for crafting unique designs and a strong commitment to quality. Eager to apply decorating skills and contribute to a team focused on delivering quality products and exceptional customer experiences.

QUALIFICATIONS

Product quality Creative design Icing Techniques Custom designs Artistic ability

Pipping Food safety Bulk orders Customer service Transactions Communication

Inventory Time management Problem-solving Flexibility Leadership

EMPLOYMENT HISTORY

Team Lead, Cold Stone Creamery – Blaine, MN 00/0000 – Present

Experienced in creating beautiful and unique cake designs for a variety of occasions.

Create intricate details and decorations from a variety of mediums.

Conduct training for new staff on customer service standards and product knowledge to ensure a high level of service delivery.

Team Member, Dunkin Donuts – Andover, MN 07/2022 – 10/2022

Delivered detailed information to customers regarding coffees, flavors, ingredients and specialty items.

Safely utilize espresso machines and coffee brewing equipment.

Prepared specialty drinks, seasonal drinks and a variety of coffee items.

Upheld sanitary work environment by conducting routine cleaning of equipment and dining areas.

Efficiently processed customer transactions, while staying informed about App features and rewards programs.

Team Member, Culvers – Blaine, MN 06/2021 – 06/2022

Served guests meal items in a fast-paced environment, ensuring order accuracy.

Maintained high levels of food and safety standards at all times.

Collected payments in the form of credit card, cash or gift cards.

Stayed up to date on menu changes and seasonal items.

Greet and interact with guests, answering questions and providing recommendations when requested by guests

EDUCATION

Diploma, in progress – Spring Lake Park High School

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