Business Analyst Software Development

Sr. Business Analyst

Pooja Singh

Email: ***************@*****.***

PH: +1-512-***-****

LinkedIn: https://www.linkedin.com/in/pooja-singh-16280585/

Professional Summary

A dynamic IT professional with 12+ years of diverse IT experience in Business Analysis, Quality Analysis and implementation of software projects across various domains including Banking, Finance, Healthcare and E-Commerce.

Expertise in all phases of Software Development Life Cycle (SDLC), Software Test Life Cycle (STLC), Business Analysis, Business Modeling, Change Management, Requirement Gathering, Technical Documentation and Data Analysis, testing, Defect tracking, and reporting.

Strong knowledge of all phases of Software Development Lifecycle (SDLC) using Waterfall, Agile/Scrum and RUP (Rational Unified Process) methodologies.

Proficient in all phases of Requirements Management, including gathering, analyzing, modeling, detailing and tracking business requirements.

Immaculate ability in Technical Writing and documenting Business Requirements Document (BRD), User Requirements Specification (URS), System Requirements Specifications (SRS) and System Design Specifications (SDS).

Proficient in writing User Stories, Use Cases and Data Modeling using UML, to make Use Case diagrams, Workflow diagrams, Sequence diagrams, Class diagrams etc.

Proficient in conducting Joint Application Design (JAD) sessions through the different phases of the system development life cycle.

Good experience in Bug Reports generation, tracking the status of each defect and analyzing the bugs using defect tracking tools and generating defect reports using Quality Center.

Experienced in conducting GAP analysis, SWOT analysis, Risk Analysis and mitigation plan, Cost benefit analysis, and ROI analysis.

Expert in user interface designing and creating screen mock-ups and wireframes, using MS Visio, Rational Rose and MS Word.

In-depth knowledge of Software Testing Life Cycle (STLC), conducting Manual Testing, User Acceptance Testing (UAT), Web Services Testing, and writing Test Plan and Test Cases.

Writing Manuals (System guides, training material for business users and Deployment guides).

Actively participated in Change Request Processes and Impact Analysis to ensure improved results.

Well versed with Change Management Process and Change Control Procedures to meet client's contractual specifications and ITIL methodologies.

Experience in assuring Quality while developing Web based applications, Mobile Applications, Client Server based applications.

Extensive working experience with Quality Assurance (QA) team in verifying consistency between User Interface (UI) across functional/technical groups and Review the Test cases defined by the testers.

Possess a disciplined, professional and quality- centered approach with strong analytical and problem-solving skills. Able to work under pressure and in a dynamic cross-functional, cross cultural-environment.

Possess a detail-oriented nature with excellent communication, interpersonal skills, and recognized for being a valued team player.

Utilized Tableau in various data analysis and visualization projects to transform raw data into meaningful insights. By creating interactive dashboards and visualizations, I was able to effectively communicate complex data trends to stakeholders and drive data-driven decision-making

Technical Skills

Databases: Oracle, SQL Server, MySQL, MS Access Applications: Project, Visio, Excel, PowerPoint, Word, Outlook, OneNote, SharePoint, Lotus Notes. Project Management, Risk Management, Business Analysis, Change Control UML (Unified Modeling language), BPM Waterfall Software Development, Tableau.

Operating Systems: Windows, UNIX, Android, IOS QA Testing/ UAT (User Acceptance Test), Defect Management Detail oriented and self-motivated

Testing Tools: MTM, TFS, QTP, QC, LoadRunner Other: SQL, XML, HTML, SOAP/REST, CSS, Java Script, JSON, HTTP ITIL /ITSM Requirements Management, Technical Writing

Management Tools: Rally, JIRA, Confluence Agile/Scrum Software Development Full Product Development Lifecycle

Defect Tracking Tools: TFS, MTM, Bugzilla, JIRA Wireframe sketcher, Balsamiq, Mockingbird Supervisory, management and training skills

Professional Experience

Careington - Frisco, TX Jan 2023 to Present

Sr. Business Analyst

Responsibilities:

Worked closely with stakeholders within CSS (Client Support Services) and the Visa Global Tools team to identify enhancements or process improvements to embed within the critical business tools.

Work as Business Analyst in Agile Team. requirements collection for the SharePoint portal development

Documented current processes and conducted research and Gap analysis to identify opportunities and develop formal recommendations for process improvements.

Worked in conjunction with management and IT partners to help facilitate and manage the resolution of application issues and the tracking/implementation of change requests.

Elicit customer requirements from various end users through surveys, interviews and JAD sessions and created various artifacts.

Participated in product/team backlog refinement, retrospectives, defect management, and agile team release planning sessions.

Experienced working with Salesforce.com development lifecycle, application design patterns, integration and deployment planning.

Provide end user support and training, troubleshooting SharePoint portal related issues

Manage and monitor systems associated to the IAM solutions providing the incident and problem management support.

Participate with application and infrastructure architects to provide security overlays for IAM development and deployment patterns.

Managing and tracking the requirements using the RTM produced by the teams across the deliverables of the project.

Experience in writing the Business requirements documents (BRD)

Gathered and analyzed IAM, PAM security requirements, identify the processes and solutions in large and complex problems.

Integrated Salesforce.com with the external systems like SOAP API.

Applied Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Activity Diagrams and Sequence Diagram in MS Visio.

Involved in writing concise and effective User Stories and defining precise and accurate acceptance criteria to be used by developers, automation test frameworks and by other stakeholders.

Designed the look-n-feel (UI) requirements of the application through screen mockups and Wireframes for better illustration of the application.

Ensure end-to-end security of Visa products by hands on testing, helping development teams, and remediating risks upfront.

Periodically re-prioritize product / team backlog based on customer feedback and business priority.

Organized and managed all phases of the SDLC, including planning tests, writing test cases, executing tests and tracking defects using Quality Center, QTP and Load runner.

Use Metalogix SharePoint tools for content migration and SharePoint portal governance.

Facilitated formal defect review meetings with project teams and developers to report, demonstrate, prioritize and suggest resolution of issues discovered during testing.

Assisted testing team for successful completion of Integration Testing, Unit testing and User Acceptance Testing (UAT).

Good knowledge in enhancement and support experience of Planisware Project with thorough understanding of release process.

Development of reports using Planisware Explorer Module.

Maintained Requirements Traceability Matrix and trace business requirements to test cases and built robust use cases.

Worked with HTML and JavaScript to enhance the functionality of the reports to make user friendly and interactive reports for the end user.

Analyzed massive and highly complex data sets, performing ad-hoc analysis and data manipulation using advanced excel functions.

Performed data validation between various systems and drive changes that ensure the integrity of financial data, along with creation and consolidation of reports.

Interacted with the QA team and involved in end to end testing of the interfaces with various scenarios to make sure that the Interface Integration is complete and accurate for different kind of data and protocols (positional, XML data via SOAP, SFTP, HTTP protocols).

Involved in training of end users and documenting training manuals.

Assisted Project Lead in all phases of the project to review project deliverables for completeness, quality and compliance.

Environment: Agile/Scrum, JAD, Tableau, UML, Requisite Pro, Rational Rose, Jira, JavaScript, SQL, Windows, HTML, HTTP, SOAP, XML.

ICAD Health - Nashua, NH January 2021 to December 2022

Sr. Business Analyst

Responsibilities:

Interacted with business owners to identify business system needs, proposed solutions for business problems and evaluated alternate methods to increase efficiency of the system integration platform.

Analyzed and documented business system requirements and the corresponding impact on clinical operations.

Worked closely with IS/IT teams to ensure compliance with all Sysmex policies, procedures and technical best practices.

Prepared workflow diagrams to analyze As Is and To Be scenarios, designed new process flows and documented the business process and various business scenarios.

Integrated SharePoint links into Epic ASAP application

Elicited business requirements from the end users by several Requirement Gathering Sessions keeping in mind their need for the application and documenting it for the developers.

Worked as a technical writer, converting business specifications into technical specifications, quality control, information security, customer manuals and online documentation.

Worked on the test scenarios, test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and product knowledge.

Enhanced SharePoint libraries for Epic implementation and process optimization

Triage and troubleshoot user-reported system defects. Educated users on training and data issues that were not true system defects, performed initial analysis for true defects and turned to application programmers for resolution.

Performed UAT and developed different testing strategies like Black Box testing, and Load testing.

Worked collaboratively with business stakeholders and cross-functional team to deliver project deliverables.

Environment: Rational Requisite Pro, Rational Rose, RUP, UML, SQL, MS Office (MS Word, MS PowerPoint, MS Excel, MS Access

ExxonMobil - Houston, TX Oct 2017 to Dec 2020

Responsibilities:

Gathered business requirement from different stakeholders through interviews, JAD sessions, document analysis, brainstorming, and questionnaires.

Researched and analyzed pharmacy rebate payments to support the business as well as internal and external audit activity.

Documented Business Requirement Document (BRD), Scope Matrix, Functional Requirements Specification, designed wire frames, data mapping and business process flows, performed gap analysis against critical requirements.

Maintained Governance documentation of SharePoint Intranet

Expertise in Business Process Modeling (BPM), Created Use Cases, Activity and Sequence diagrams.

Conducted weekly SCRUM to discuss about the progress of the project.

Development of the corporate deployment of SharePoint Portal with over 5000 active user

Identified core business needs and documented in concepts of Epics, and user stories further decomposing Epics, performed story analysis, and documented the acceptance criteria.

Interacted with the team and key stakeholders to build and maintain a robust product backlog, identify, escalate and remove impediments.

Executed the Agile SDLC project using offshore and onshore managed service model.

Worked on testing SOAP web service for sending customer files in XML format.

Analyzed systems and databases and was involved in writing Test Plan, Test Cases and test scenarios.

Validated existing workflows written for Member eligibility verification, security access in the portal.

Provided knowledge and support to the development teams to understand HIPAA and EDI transactions and processes.

Coordinated with QA team in creating Test Cases and conducted UAT to test the final application for usability, to verify all the user requirements were satisfied.

Communicated with the developers and QA's, and referred to HIPAA guidelines to ensure that the system complies with the HIPAA guidelines.

Involved in training and rolling out user guide to help end users better navigate the newly developed application.

Environment: CRM, Scrum, Agile, Java, SQL Server 2008 Management Studio, XML, SOAP, HTML, JIRA, Visio, MS Office Tools - MS Word, MS Excel, MS Visio, MS PowerPoint, MS Access.

Berkshire Hathaway - Omaha, NE Jul 2015 to Sep 2017

Business Analyst

Responsibilities:

Used Requisite Pro for the Requirement Documents Preparation and Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level. Followed top down, levelled technique for building Business Process Models.

Gathered requirements for SharePoint and other Software Application Projects

Played a substantial role in the process definitions and business and functional requirements gathering, in an effort to develop a practical technology solution for automating sales methodology.

Created Use Cases / Activity Diagrams / State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams thus defining the Data Process Model and Business Process Model.

Managed multiple Projects for SharePoint 2010 Intranet/Extranet Project Implementations

Created Test Plans, Test Cases and Test Scripts in Jira using BRDs, Functional Specifications and Dev Design Documents.

Converted Business Requirements to the Functional Specification and Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.

Identify and validate key accounting requirements, create work instructions, lead cross-functional accounting teams, troubleshoot and resolve IFS ERP system issues as they arise.

Lead multiple project teams of technical professionals through all phases of the SDLC using technologies including Oracle, Erwin, Data Stage, Data Warehousing, WebSphere and Cognos.

Performed extensive data modelling to differentiate between the OLTP and Data Warehouse data models.

Develop training curriculum and conduct formal training sessions with clients. NetSuite ERP Administration for contracted clients.

Created and Maintained Project Plans in MS Project 2007/10 and SharePoint Gantt Task List Webpart

Created defect tracking using HP QC and JIRA and reviewed them in subsequent iterations of the application development process.

Defined Functional Test Cases, documented, Executed test script in Facets system.

Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.

Implemented and monitored Individual Development Plans focusing on total performance, including both quality and productivity and validated technical designs created by IT developers against functional specifications.

Extensive experience in all phases of RUP and SDLC processes

Involved in Monitored client expectations through client involvement and communication throughout the lifecycle of the project; educate clients and stakeholders on the benefits and risks associated with the project.

Developed Test cases to cover all Tech requirements using Jira.

Involved in Evaluated the Rational comprehensive approach to software development, featuring seamless integration between tools, services and best practices, enables the organization to successfully deliver high quality software while deriving impressive business benefits for their customers.

Involved in Developed, evaluated, and conducted training programs.

Approved all purchases, handled bids, negotiated contract pricing, and performed technical research.

Assisted in the installation, configuration, and management of a LAN.

Involved in Analyzing, evaluating, and resolved hardware and software conflicts.

Diagnosed application errors and network connectivity problems.

Installed, modified, and made minor repairs to microcomputer hardware and software systems and provided technical assistance and training to system users.

3i Infotech – Mumbai, India May 2012 to Dec 2014

Business Analyst

Responsibilities:

Analyzed and reconciled vendor statements and presented complex information in an understandable and concise manner.

Manage, update and manipulate reports and dashboards with the use of advanced Excel functions including pivot tables and V-lookups.

Drive direction/identification for root cause analysis for financial process improvements.

Develop resources back up and contingency plans and provide implementation assistance as and when the need arises.

Support business and operations with strategic and ad-hoc analysis.

Document all the process changes, operating manuals, exceptions and ensure it's up to date. Managed communications between IT and business for all the functional requirements

Gathered and analyzed information to address business issues

Wireframed the design as needed and created business need definitions and documentation

Worked in a SAFe methodology, using Jira to manage the features and user stories

Utilized Microsoft Visio to prepare workflows, as required

Conducted sprint planning and sprint retrospective sessions for my team

At times, conducted daily stand ups to keep the status of tasks and any risks involved

Monitored performance and data growth while assisting business teams

Environment: SAP, Avaya, Microsoft Office (Excel, PowerPoint, Word, Outlook, Visio), Lotus Notes, ADONIS.

Education Details:

B.Tech in CS - Nagpur University, 2012.

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