Data Entry Customer Service, part-time

BARBARA RIPPIN

623-***-**** **** Olive St, O-****, Eugene, OR 97401 **********@*****.***

OBJECTIVE

To return to the workforce after retiring in 2012. I am a customer service professional with years of experience in resolving issues for customers, patients and vendors; detail oriented with the ability to build rapport and identify needs while maintaining customer satisfaction.

EDUCATION

Phillips Junior College Graduated 1995 Campbell, CA

4.0 GPA – AA Degree in Paralegal

EXPERIENCE

Clinic Assistant II / Stanford Hospital and Clinics / Redwood City, CA 2009 to 2012

Welcomed patients to Stanford’s newest premier Orthopedic and Specialty Clinic. Assisted patients with initial questions regarding appointments, payments, schedules, etc. Answered multi-line phones, routed calls for clinic staff and handled non-clinical patient messages, following very strict department service standards.

Credit Assistant / Bell Electrical Supply / Santa Clara, CA 2006 to 2009

Responsible for all aspects of accounts receivable: posted checks, took payments, balanced daily deposits, set up new customers, set credit limits and answered customer inquiries and emails.

Reservationist / Customer Service / Data Entry / Temp. Agencies & Companies 1989 to 2006

Worked temporary jobs while primarily staying home with my two children. Accounts Payable Administrator: reorganized A/P procedures manual including a computerized flagging system to streamline and signal timely payments. Generated month end reports and all related data entry tasks. Resolved vendor-billing problems. As a Reservationist, I learned the Apple Vacations Reservation software in a call center setting, solved customer’s problems and changes to their vacations.

Lead Accounts Payable Clerk / Condor Systems, Inc. / San Jose, CA 1987 to 1988

Received training in Accounts Payable and was promoted to Lead Payable Clerk. Trained two new A/P clerks during regular supervisor’s absences and maternity leave.

Customer Service / Data Entry Clerk / Bell Electrical Supply / Santa Clara, CA 1984 to 1987

Responsible for data entry of purchase orders, backorders, shipping tickets and receiving documents. Assisted in the expediting of orders for customers. Phoned in all high priority orders. Handled invoicing and follow-up on all backorders. Extensive contact with customers and venders.

File Clerk / Data Entry Clerk / Homeland Insurance Company / San Jose, CA 1982 to 1983

File Clerk responsibilities included organization and maintenance of the file room, handling of incoming mail for various departments and researching information. Responsibilities as a data processor included input of all new claims and processing of all disability payments and billing.

Market Research Interviewer / Winona Research / Phoenix, AZ 1978 to 1980

Conducted surveys by telephone and in-person at a mall while attending high school, thus developing inter-personal skills. Full charge relief of supervisor’s responsibilities.

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