General Manager Quality Management

Willie Stapleton

*** ***** ******, *********, ** 38751 / Tel# 662-***-**** Email: ****************@*****.***

EXPERIENCE

Over 20 years of experience in Restaurant and Bar management and operations.

Expertise in planning, marketing, cost analysis, budgeting, expense control, staffing, training, and quality management.

Strong leadership skills with the ability to manage and motivate staff to achieve results

Proficient in Microsoft Office and accounting software

Track record of success reducing costs and increasing revenues

B.B. King Museum/Earned Income Manager/2018-Present

Directs and /or performs repairs on museum equipment.

Conducts regular inspections of the museum building and grounds; makes recommendations for improvements and repairs.

Operates, maintains, and controls the museum’s heating, ventilation and air conditioning system, safety/building protection systems and oversees the care and condition of the museum’s plumbing and electrical installations.

Monitor artifacts condition and report changes; organize storage areas and shelves according to professional standards and monitor all traffic in and out of collection storage areas.

Maintain Collections database with complete information on all artifacts, their location, and their condition, provenance

Complete condition reports on all collections.

Maintain complete and accurate records, loan agreements, gift forms, and other records.

Maintain complete and accurate records of Artist consignments, ensure the distribution of monthly payments and submit reports.

Note changes in artifact status immediately.

Recommends contractual services to support the care of the museum facility; monitors performance of outside service providers.

Arranges for and supervises the care and maintenance of parking lots, outdoor walkways, exterior lighting systems, lawns, plantings, and other maintenance requirements for the museum grounds.

Works closely with museum staff and volunteers to provide appropriate setups for programs, meetings, special events, building rentals, and other functions on museum property or sponsored by the museum at other locations.

Works with museum administration to draft, update, test and monitor Emergency Management Procedures and Disaster Preparedness Plan.

Monitors the operations of the museum’s electronic security system; responds to the building and visitor emergencies as required

Record and monitor environment conditions of exhibit spaces and storage areas; report variations in daily environmental status.

Monitor artifacts condition and report changes; organize storage areas and shelves according to professional standards and monitor all traffic in and out of collection storage areas.

General Manager/ Delta Event Center Restaurant/ 2017-2018

Monitored and purchased inventory, ensuring sufficient levels to accommodate demands.

Verified incoming shipments, checking that material received agreed with packing slip specifications and quantities. Rejected damaged goods and arranged for return to vendor.

Defined and implemented FDA-compliant food safety program and trained food handlers to maintain high standards of cleanliness, safety, and quality.

Developed expertise with computer software including Excel and Daily Sales Report (DSR).

General Manager/ Piccadilly/2009-2017

Managed daily operations of business with $96,000 monthly sales through improved management techniques, attention to detail, inventory control, and developing vendor relationships.

Oversaw all aspects of business operations including budgeting, cost control, payroll, accounting functions, sales forecasting, and growth objectives.

Recruited, trained, and motivated staff of cooks, servers, and bartenders.

fostered a team atmosphere through coaching, training, communication, and motivation.

Oversee operations policies and procedures related to sales transactions, accounts,

Customer service and other related areas

Scheduled work shifts for 50-60 employees, cutting costs by standardizing processes and products to improve efficiency.

Associate General Manage/Piccadilly/2006- 2009

Monitored and purchased inventory, ensuring sufficient levels to accommodate demands.

Verified incoming shipments, checking that material received agreed with packing slip specifications and quantities. Rejected damaged goods and arranged for return to vendor.

Defined and implemented FDA-compliant food safety program and trained food handlers to maintain high standards of cleanliness, safety, and quality.

Developed expertise with computer software including Excel and Daily Sales Report (DSR).

Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele, and to encourage word of mouth referrals.

EDUCATION

A Graduate of East Academy High with high honors.

Virginia College

Servsafe Certified

SKILLS

Planning, Leadership, Organizational & Communication Skills (written and oral)

Inventory and Cost Control

Effective problem solving abilities

Building management and maintenance mechanical equipment

P&L/Budget Accountability

Purchasing/Vendor Relationships

Customer Relations/Public Relations Skills

Staff Training/Development/Motivation

Sensitive to the safety and security procedures necessary to protect personal, visitors and public property

The Ability to Learn

Revenue Generation

Cooperative Teamwork At All Levels

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