Customer Service Escrow Assistant
Resume:
Rozalyn C. Tudor
Greenwood, CA 95635
**********@*****.***
Objective
I am seeking a challenging position in an organization where I can apply my superior customer service, organizational and managerial skills to enhance and grow the business. I bring to the tablesolidexperience in relation to title and escrow document handling, foreclosure sale processing, teamleadership and customer satisfaction. I adapt to change quickly and am able to learn new processes and programs with ease, which makes me valuable to any organization within a very short period. I am passionate in my field and my ability to master any position has made me a versatile asset and has broadened my experience, knowledge, and skill set.
Work Experience
JA Construction June 2022 - Current
I am currently employed with JA construction. I handle record keeping and finance as well as onsite construction. I write, send and update bid offers on each job opportunity. I also regularly work in the field or onsite assisting the licensed contractor with a number of different jobs such as but not limited to concrete, framing, painting, staining, sanding and tile.
Boston National Title May 2021 April 2022
Escrow Closer
While employed with BNT I I handled the processing of escrow transactions from open to close. I worked in a remote environment as an escrow closer. I processed resale and refinance transactions in 45 states. I was able to work with my team via Microsoft teams and worked independently with little instructions throughout the day.
First American Title Company. July 2020 - Feb2021
Escrow Assistant
While working with First American Title Company, I handled all document draws including balancing CD’s and preparing settlement statements in combination with retrieving lender docsand preparing all necessary escrow documents for signings. I was responsible for preparing all final documents for signature as well as scheduling signings with customers and notaries.
Cornerstone Title Company. Sept 2019-June 2020
Escrow Assistant
My responsibilities while employed with Cornerstone Title Company involved customer service, problemsolving, client collaboration and multitasking. I assisted in processing escrow transactions fromopeningtoclosing out and auditing escrow files. My daily responsibilities included but were not limited to, receipt of buyer funds, obtaining customer information and mainting escrow files throughout the life of thetransaction, collaborating with lenders and agents in creating settlement statements and balancing CD’s. I also prepared broker, funding and recording packages. My background in title, resources and havingmaintained relationships with business contacts allowed me solve title issues found within a preliminaryreport while giving clients and customers piece of mind throughout their transaction.
Allied Title and Escrow June 2017 – Feb 2019Escrow Assistant
While possessing strong organizational and problem solving skills, some of my daily tasks includegathering client financial and personal information, handling funds, entering data and maintaining client and lender requests in a timely manner. Providing net sheets to clients, ordering payoff demands andresolving title issues including vesting corrections or verifications of transfers. Preparing escrowand
loan documents, balancing to LE’s and CD’s, scheduling, and conducting seller and buyer signings. Preparing funding, broker and recording packages and releasing final documents for recording.
Placer Title Company Feb 2017- June 2017Final Document Auditor/Escrow Assistant
My responsibilities as a final loan document auditor include but are not limited to, complete audit andexamination of final closing loan documents which include Loan Applications (1003), VA andFHAdocumentation, preliminary reports including verification of legal descriptions, maps, easements and CC&R’s, HUD/Closing Statements, CD’s as well as Escrow and Lender instructions. Verifying notary acknowledgments, signatures and all executable documents are signed and completed properly per civil code and lender discretion. My daily duties required me to work quickly and efficiently while paying very close attentiontodetail as well as maintaining constant contact with clients, vendors, and customers.
Old Republic Title Company 2014-2017Examiner
Examination of residential and commercial property, foreclosures and foreclosure documents, billingof foreclosure files and customer service and support to all vendors. Provide a complete chronological titleof abstract from various real property title plant systems, including but not limited to, lot book systemsand computerized real property database systems. Effectively determine property information, verifyall necessary maps, taxes, accurate chain of title and pertinent documents to provide examinationof preliminary reports.
Fidelity National Title Company, Default Resolution Network 2006-2014Trustee Sales Officer
As the team leader for the sales department within the Default Resolution network I was responsibleformanaging the team that handles all the scheduling of home foreclosure sales. My duties includedteamleadership and workflow coordination, processing all associated legal documentation regarding homeforeclosures, and providing telephony support to customer, client and vendor inquiries. Programsprimarily utilized in this position included MS Excel, MS Word, Outlook, Caseaware, Simple File, DataTree and a variety of web based applications and portals.
Certifications:
Notary Public – NNA Certified Commission number 2226024 bonded and insured
Relevant Skills
Customer Service Typing 70+ wpm
Team Leadership
10-Key Organizational Skills Reception
Written & Oral Communications
Team Collaboration
Interpersonal Skills
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