Program Manager Project

Location:

Riverview, FL, 33579

Posted:

January 07, 2025

Contact this candidate

Resume:

Steven James

***** ********* **.

Riverview, FL *3579

Email: *********@*****.*** Phone: 813-***-****

Technical Summary

Strategic Enterprise Architecture, Business/IT Strategy Development, Senior Managing Consultant/Project Manager, Program/Project Management (project methodologies and life cycles (e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, SDLC, Development, testing, implementation), IT Director – Department Manager, IT & Architecture Governance, Solution Architecture, Sales Force Automation, CRM, Customer Experience, Telephony Design and Integration, Interactive Voice Response Design

Technical Skills

Software/Programming

Windows 2000 Server (IIS); DB2, Microsoft SQL Server; Microsoft Access 2000/2003/2007, Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Clarity, JIRA, Microsoft Visio, and Provision 4; Other languages: COBOL, Assembly, JCL, Dyl260/280, FOCUS, Standard SDLC including Agile and waterfall process and EIS

CRM/BPM packages

Siebel 7.3/7.5 Public Sector Application, Siebel e-Business Application Integration, Lagan CRM, PeopleSoft CRM 8.9, PegaSystems (PRPC); DBMS: DB2, Oracle 8i/9i Database, and Microsoft SQL.

Telephony

Avaya, Cisco, Genesys; IVR - Avaya Conversant IVR

LTI 08/2022 – Present

Citi Bank

I am a Sr. IT/ Sr. Project Manager – IT PMO Office

I oversee five different projects and three sub projects as Citi Bank migrates to a new Credit / Credit Risk systems to update and enhance older systems to new/updated applications to support the expanding company functionality. Worked with both the business sponsors and the technical staff in the data center as the different sprints were developed and tested. We use MS Project, Excel, PowerPoint, SharePoint, Rally, Clarity, JIRA, PTS in the management of multiple projects and working with staff worldwide.

MINDLANCE Inc. 11/2021 – 7/2022

GuideWell (BCBS FL)

I am a Sr. IT/Enterprise Program Manager / Sr. Project Manager – PMO Office

I oversee ten different projects and control two of those projects at the BCBS FL (Florida Blue) Healthcare Organization in the process of migrating older systems to new/updated applications to support the company for the up-coming years. We use MS Project, SharePoint, Rally, Clarity, in the management of multiple projects and working with staff country wide.

Hays Recruiting Experts 3/2021 – 11/2021

Enterprise Program Manager / Sr Project Manager

I am a Sr. Enterprise Program Manager / Sr. Project Manager – Sr. Project Manager overseeing the establishment/processing for a new Healthcare system for Contract Research Organization (PPD). Experience implementing clinical solutions in a validated environment. Using MS Project, Clarity, in the management of multiple projects and working with staff world-wide.

WellCare/Centene 1/2018 – 2/2021

Present Sr. Project Manager

I am a Sr. Project Manager overseeing multiple large scale and complex Capital and Finance Data Management projects utilizing my problem-solving skills, in support of new processes for expanding states in support of the WellCare coverage and Finance Reporting. These efforts are being initiated by the business and will follow standard SDLC to coordinate the requested changes both internal and outside vendor interaction. These changes will include modifications to established processes along with new capabilities with call center interaction within a matrixed environment. Some of the new tasks will include changes to the existing processes, tracking, managing changes that were identified by management and the client, and managing multiple project financials, actuals and forecast. Currently working between three to five new tasks and the inclusion of new states where coverage is being established by WellCare and working within tight timeframes and meet strict deadlines.

IT Managing Partners 1/2017 – 1/2018 Program Manager / Sr. Project Manager – Independent Consultant

I was the Sr. Project Manager overseeing multiple clients and coordinating requested changes between the user and management. This included establishment/processing and modifications between the user and management along with call center interaction. The tasks included changes to the existing processes, tracking and managing changes that were identified by management and the client while working between six to ten new tasks to the to the current system using multiple processes.

Digital Intelligence Systems Corporation 9/2012 – 11/2016

Enterprise Program Manager / Project Manager

I was the Sr. Enterprise Program Manager / Project Manager – Sr. Project Manager overseeing the establishment/processing of Affordable Healthcare (ACA, both On and Off Exchange coverage) and modifications to ACA as the government changed the coverage and eligibility options, production support, and ongoing changes and enhancements for the two largest clients for this Heath Care Processing Company (HPS). The tasks included changes to the existing processes, tracking and managing production defects and changes that were identified by the client and the HPS Business Analysis team while managing between six to ten new enhancements to the to the current production system using standard waterfall and Agile processes, HSA set-up, Enrollment, and Billing. Some of my other duties included management reporting, input into system design, system and end user accepting testing in preparation to load the new changes into the production environment. During the second half of each year was also managing different changes in support of the client for new requirements to meet the ever-changing Healthcare Law. With HPS being acquired by WriPro the processing of Medicare/Medicaid by some providers by HPS was expanded so they could support the different options like A, B, D, and supplemental coverage.

Through the four years at HPS I was the primary contact between two of the largest clients and HPS to monitor production changes and defects. I was also responsible for Defect Resolution along with tracking and managing the Change Management Process (Production Changes, Enhancements, and Modifications) for multiple carriers of this processing company. Throughout my tenor at HPS my duties included Project Management, integration between HPS IT and the client, Management Reporting (developed both internal and external weekly and monthly reports), Budgeting, Project Tracking Time Reporting using MS Project and Clarity / Salesforce utilizing standard SDLC practices and overall Project review and control.

Cognizant Technologies 1/2011 – 8/2012

Senior Managing Consultant/Program Manager/Project Manager

Responsible for BPM/CRM Health Plan (Payer, Pharmacy Benefit Manager and Provider), Telecommunication, Solution Architecture, and Public Sector CRM technical strategy, Project Lead Architect, Project Management, Sales and Delivery.

Sr. Solution Architect – Finance BPM Best Practices

Assisted in the creation of a business case for a large Canadian Bank (Royal Bank of Canada) to replace their manual Dispute Process with the Pega Smart Dispute (BPM) application that included suggested changes to the business process design, anticipated cost benefits and a projected ROI.

Project Manager / Sr. Solution Architect– Life Science

Conducted an evaluation of the Project Management Office (PMO) at LexisNexis to identify where best practices could be implementing to better customer satisfaction and increase productivity.

Assisted the BA group lead to look where best practices could help in the process flow and customer interaction that would lead to an increase in customer satisfaction.

Program Manager / Project Manager Healthcare

Took over the Project Management position for a pharmaceutical company (CVS Caremark) consisting of both development and production support staff. Processing the different lines of care from Enrollment, Account set-up including HAS, thru billing (account receivables).

The team (both onsite and offshore) was tasked to maintain and enhance a newly installed production system that supported the tracking of events and processing tasks of their RxSpecialty system.

Interfaced with IT, Senior Management, other system Project Managers, and the Business Clients to meet the ever changing needs to enhance the processing capabilities of this system.

Program Manager/Project Manager / Solution Architect Healthcare

managed a team of developers and architects to crate and validate a process for a major pharmaceutical company (CVS Caremark) to allow their RxSpecialty to process and restrict user interface for Prescription Management (seamlessly integrated with Patient Management and Clinical Management) while leveraging their Prescription Management Engine (IBM’s BPM Application).

This was needed to allow for a multi-tenant processing mode - two books of business living in the same system without giving one Pharmacy Operations visibility into the other Pharmacy Operations and vice versa.

Solution Architect / SME Healthcare

developed technical strategy and designs for Health Plan Payer and Provider, Strategy and Design for CRM services that resulted in enhanced business processes with many top healthcare clients within the US and Canada (roadmap for increased productivity while reducing cost and time to market).

Solution Architect / SME Healthcare

Assisted in the development of strategic alliances to support Health Plan and N11 practice including joint sales pipeline management.

IBM 8/2008 – 12/2010

Senior Consulting Manager/Program Manager/Project Manager

Projects Included:

Sr. BPM Solution Architect Healthcare

Assisted in the install/upgrade of the current Pega Systems BPM Healthcare system to the current release for a major Healthcare provider (New York Life) that will give them new functionality and enhanced capabilities.

Sr. BPM Solution Architect Healthcare

Worked with the customer as the lead architect to assist with the enterprise Pega Systems implementation and to define the new functions that will be incorporated with the upgrade.

Identified the existing process flows and newly created ones which will allow the system to best support the call center agents and their subscribers of the Pega Systems Healthcare system used by the leading Healthcare Provider (Kaiser Foundation Health Plan, Inc.).

designed and launched a new global Sales Enablement organization responsible for defining and implementing the process and technology strategies for the Sales function.

Sr. Testing Architect / Program Manager / Project Manager

Onsite Testing Manager for the new internal SAP process that was being implemented to track all contracts from initiation to completion that would be used by IBM worldwide. During this period, I worked with many managers and staff in preparation of the largest SAP implementation ever. Worked with staff and the vendor worldwide to ensure this process was working correctly and with good performance and notification control.

Unisys 1/2001 – 7/2008

Enterprise Architect / Program Manager/ Project Manager

Responsible for analysis, system design, modification, and integration to successfully transform client business needs into strategic plans resulting in significant improvements and increased productivity. As the IT Director within the CTO office working to establish the Data Stewardship and Enterprise Architecture (EA) guidelines and roadmap for the Unisys IT organization. My duties included the documentation to set the stage for further development within the organization in a structured format and identify the different design protocols using COBIT as a base reference along with the identification of Data Ownership, BPM Applications Integration, CRM Technical and Telephony design along with intellectual capital development for the City of San Francisco.

Projects Included:

Program Manager / Sr. Project Manager / EA Solution Architect

Responsible for the identifications of the many different systems that would be needed to support Unisys both internally and external systems.

These systems included BPM, CRM, Finance, Human Resources, etc., and the supporting databases sub-systems and other internal applications.

This process was put in place to show clients how a robust EA can be implemented to support the complex applications and allow for expansion and the industry changes.