General Manager Customer Service
Resume:
BRETLEY BARTLETT
Experienced Restaurant Manager
Alpharetta, GA
********@*****.***
OBJECTIVE
To join a high-quality team dedicated to its guests & each other, which has as much passion for Food & Craft Beverages, Service Excellence, & Developing People as I do. With three decades in the restaurant industry, I have the knowledge, skills, & desire to help achieve next level objectives!
KEY SKILLS —
EXPERIENCE
Build & Maintain Positive Productive Relationships
P&L Management
Strong Writing & Communication Skills
Problem-Solving
Conflict Resolution
Customer Service
Beverage Program Creation
Local Marketing
Hiring, Sourcing, & Developing individuals for High Performing Teams
Team Building
3/24 – Pres
Service Manager • Firebirds Woodfired Grill
General Operations
5/23 – 9/23
General Manager • Fire Maker Brewery
Set up Kitchen Design, Menu Creation and BOH & Training systems
11/20 – 5/23
General Manager • Jim n’ Nicks BBQ
Moved from Dine-in Focus to 3rd Party & Off Premise obtaining growth in Same Store Sales of 20% working as both GM & Chef
2/14 – 11/20
General Manager • Cracker Barrel
Took a Bottom Tiered Store to Top 10% by utilizing Sourcing, Training, & Development techniques which stabilized and created a High Performing Team
8/08 – 2/14
Operating Partner • P.F. Chang’s
Hands on in Scratch Kitchen execution
Worked on Taskforce to analyze Bar COG’s & Became Bar Best Practice Market Mentor & Curating Bev Menus
6/04 – 8/08
General Manager • Gordon Biersch Brewery
3/00 – 6/04
General Manager • Rock Bottom Brewery
EDUCATION —
NEW MEXICO ST
1990-1991
GRIFFIN TECH
1992-1996
LEADERSHIP
PRESIDENT OF STUDENT BODY AT GRIFFIN TECH
CONTINUALLY EXCEEDED COMPANY GOALS & STANDARDS
LEAD IN MULTIPLE ENVIRONMENTS AT LOCAL CHURCH
REFERENCES
[Available upon request.]
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