Mental Health Call Center
Resume:
September **** -
March ****
August **** -
February 2019
January 2021 -
Current
2016
Ayanda Dlamini
*** ****** **** ** ****************
084******* **************@*****.***
Social Auxiliary work
Pietermaritzburg Mental Health Society
Compiling reports
Data capturing
Working with physical and mentally challenged people Conducting home visits
Conducting awareness campaigns
EPWP
SASSA PMB Local office
Process applications on SOCPEN system using function 1201 Administration of social grants
Screening all grant applications
Adhere to Section 57 of the Public Finance Management Taking different types of grants on a daily basis also prioritizing old age and people who are vulnerable
Doing que walking
If the client is employed a means test is conducted Conducting home visits to people who are frail
Conducting medical bookings on the system and issuing appointment slips Compiling daily statistics on different grants taken on that day POLICIES, STANDARDS AND PROCEDURES
Understanding the BATHO PELE principles
SASSA ACT 9 of 2004
Child Care Act
Promotion of Administration Act
National Archives and Record service South Africa Act National Road Traffic Act (Act 93 of 1996)
Knowledge of internal policies and procedures
Public Service Act of 1994 and code of conduct
Constitution of RSA of 1996
Social assistance Act 103 of 1994
PAJA- Promotion of administration Justice Act 3 of 2000 PA-Public Service Act 103 of 1994
Children Act 2005
Batho Pele Act
Basic conditions of employment Act 75 of 1997
Labour Relations Act 66 of 1995
PFMA- Public Finance Management Act 29 of 1999
Skills development Act 97 of 1998
State Information Technology Act
Occupational health and safety Act 1993
National Health Act
Better value agent
CCI (TALK TALK)
Taking customer's calls and provide accurately satisfactory answers to their questions De escalate situations involving dissatisfaction
Offering support and patience to customers
Review fraud alerts, record and escalate issues
Providing helping solutions to their problems
SME,floor working for Gradbys
Zigna Training
Social Auxiliary Work
NQF Level 4
EXPERIENCE
EDUCATION
Good communication skills to build relations(written and verbal), Problem solving skills, Time management, Interpersonal skills, planning and organizing skills, Computer literate (MS Acess, MS Word, Ms Excel, Outlook), Ability to multi task, Ability to work under pressure and meet deadlines, Ability to work with a team, Applying policies and procedures, Honesty and integrity, Collecting statistics and capturing of data.
MS Nokulunga shange - Pietermaritzburg Mental Health Society Social Work Manager
N/A
MR Siyabonga Sibeko - SASSA
Manager
N/a
Brendon Chetty - CCI
Operations manager
N/a
SKILLS
REFERENCE
Contact this candidate