Customer Service Systems Analyst

Joshua Fredyma *** The Woods Road • Hedgesville, West Virginia 25427 • 802-***-****

Objective

Motivated professional with extensive experience in management, leadership, and operations seeking to leverage my skills in a challenging role. Currently pursuing a Bachelor’s degree in Finance with a 4.0 GPA, eager to re-enter the workforce and bring my expertise in systems analysis, customer service, and financial management to a dynamic organization. Education

Southern New Hampshire University

Pursuing Bachelor’s Degree in Finance Expected Graduation: 2025

● GPA: 4.0

Pembroke Academy

High School Diploma

Graduated: 1996

Professional Experience

Temporary Employment and Personal Development

1996 – 2000

● Pursued various temporary roles to gain diverse work experience and develop personal skills.

● Focused on self-improvement and preparation for a future military career. United States Army

Systems Analyst

2000 – 2003

● Analyzed and maintained critical systems to ensure operational efficiency in high-pressure environments.

● Provided troubleshooting support and implemented technology solutions to enhance team performance.

● Delivered comprehensive reports and collaborated with cross-functional teams to achieve mission objectives.

Chili’s Bar and Grill

Server

2003 – 2004

● Delivered excellent customer service in a fast-paced dining environment, contributing to high customer satisfaction.

● Assisted with training new staff to maintain service standards. Chili’s Bar and Grill

Assistant Manager

2005 – 2016

● Oversaw daily operations, including staffing, scheduling, and inventory management for a high-volume restaurant.

● Trained and developed team members, fostering a collaborative and efficient work environment.

● Increased customer retention by implementing service improvement initiatives. Chili’s Bar and Grill

General Manager

2016 – 2018

● Directed all aspects of restaurant operations, including financial planning, budgeting, and team leadership.

● Achieved revenue growth by optimizing cost control measures and improving operational efficiency.

● Ensured compliance with company policies and regulations, maintaining a safe and productive workplace.

Self-Employed

Building Contractor

2019 – 2021

● Managed all aspects of construction projects, estimation, planning, budgeting, and execution.

● Worked closely with clients to design and implement custom building solutions.

● Ensured compliance with safety standards and building codes. E-Commerce Business

Owner/Operator

2003 – Present

● Established and managed a successful eBay-based e-commerce business

● Handled all aspects of online sales, including product listing, pricing strategy, marketing, customer service, and shipping logistics.

● Consistently achieved high customer satisfaction ratings and maintained a profitable operation.

Retired

2022 – Present

● Transitioned to retirement to focus on personal development, family commitments, and pursuing a Bachelor’s degree in Finance.

Skills

● Leadership and Management: Team leadership, staff training, operations oversight.

● Technical Skills: Systems analysis, troubleshooting, financial planning.

● Customer Service: Relationship management, service improvement, conflict resolution.

● Analytical Skills: Budgeting, process optimization, reporting.

● Soft Skills: Communication, adaptability, collaboration.

● E-Commerce Skills: Online sales, product listing optimization, pricing strategies, customer relationship management, logistics.

● Time Management: Proven ability to prioritize tasks to meet deadlines in fast-paced environments

● Multitasking: Skilled in handling multiple projects simultaneously while maintaining high-quality results.

Achievements

● Successfully transitioned from military service to civilian management roles, demonstrating adaptability and resilience.

● Maintaining a 4.0 GPA while pursuing a degree in Finance, balancing academic rigor with professional and personal responsibilities.

● Achieved revenue growth and improved operational efficiency as a General Manager at Chili’s Bar and Grill.

● Maintained the lowest turnover in the district at 98% for multiple years.

● Placed #1 company wide in annual margarita contest 2 years in a row

● Spearheaded an inventory optimization project, reducing the difference of Actual vs. Theoretical food cost exceeding company wide goals.

● Built and sustained a successful e-commerce business for over 20 years, earning consistent positive feedback(100%) and profitability.

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